Helpdesk engineer Work, Jobs in Birmingham, Wmd (with Salaries)

1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
21h
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Helpdesk Agent
Arcus FM —Redditch
- £26,437 a year
- Weekend availability
- Phone etiquette
- Annual leave
Quick apply
12d
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer skills
- Power tools
- In-person
Quick apply
First Line IT Support Engineer
GT Stewart Limited —Birmingham
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Computer literacy
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Building Experience Coordinator
JLL —Birmingham
- Organisational skills
- Front desk
18h
Senior IT Support Engineer – 3rd Line
TCNS (Total Computer Network Services) —Sutton Coldfield
- £40,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
- In-person
Quick apply
2d
2nd Line Support Engineer
Surftech IT —Stourport-on-Severn
- £28,000 - £32,000 a year
- Full-time
- Azure
- Continuous improvement
- SharePoint
Quick apply
8d
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
Field IT Service Engineer
Blakemore Technical Services —Droitwich
- Full-time
- POS
- Communication skills
- Employee discount
- Life insurance
Automotive Helpdesk Agent
MSX International —Coventry
- Up to £42.17 an hour
- Full-time
- Remote
- Automotive diagnostics
- Annual leave
Quick apply
Customer Assurance Coordinator
Arcus FM —Redditch
- Up to £29,256 a year
- Part-time
- Writing skills
- Analysis skills
- Computer skills
- Annual leave
Quick apply
1d
3rd Line Engineer
Spire Technology Group Limited —Worcester
- £40 - £45 a year
- Hybrid work
- Azure
- AWS
- Mentoring
- Free parking
Quick apply
3d
Critical Incidents Co-Ordinator
ISS Facility Services —Birmingham
- Microsoft Word
- Computer literacy
- Communication skills
Quick apply
Software Support I
Haemonetics Corp. —Coventry
- Full-time
- Hybrid work
- English
- Databases
- Analysis skills
4d
Planner
Arcus FM —Redditch
- £26,758 a year
- Full-time
- Computer literacy
- Computer skills
- Annual leave
Quick apply
Electrical Engineer
Equans —Smethwick
- Full-time
- Annual leave
- Employee assistance programme
Building Experience Coordinator
JIK-Integral UK Limited —Birmingham
- Full-time
- Organisational skills
- Front desk
- In-person
Quick apply
21h
Shift Mechanical Engineer
Equans —Smethwick
- Full-time
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for helpdesk engineer in birmingham, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

1st / 2nd Line IT Support Analyst

OneSchool Global United Kingdom
Warwick

Apply Now

Job details

Permanent | Full-time
21 hours ago

Benefits

Free parking
Annual leave
Company pension
Referral programme
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Incident management
Incident queue management
User account provisioning
Ticket management
Maintenance
Microsoft Exchange
Windows
User account management
IT permissions management
Computer hardware
Ticket management systems
Technical writing
Customer support
Intune
Mobile devices

Full job description

OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office.
This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies.
The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs.
Key Responsibilities

Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets
Diagnose and resolve hardware, software, and basic network issues across end-user devices
Escalate more complex technical issues to senior engineers where appropriate
Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution
Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals
Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune)
Assist with user onboarding and offboarding, including account creation, device setup, and access permissions
Provide support for classroom technology including AV equipment, printers, and basic connectivity issues
Carry out routine maintenance tasks, software updates, and device lifecycle activities
Maintain accurate documentation and contribute to knowledge base articles
Support IT projects and system rollouts as required

About You

Experience in a 1st or 2nd line IT support role or similar customer-facing environment
Strong troubleshooting skills with the ability to resolve issues efficiently
Confident communicating with non-technical users in a clear and professional manner
Well organised, able to manage multiple tasks and priorities effectively
Takes ownership of tickets through to resolution, ensuring a positive user experience
Comfortable working both independently and as part of a team
Good working knowledge of:
Windows operating systems
Microsoft 365 (including Azure AD, Intune, Exchange)
A proactive attitude and willingness to learn new technologies
Committed to professionalism, data security, and safeguarding standards

Why you’ll love working with us
At OneSchool Global, we’re committed to helping our educators grow, succeed, and reach their full potential. As part of our team, you’ll benefit from:

A competitive salary, staff laptop, free breakfast and lunches and on-site free parking
25 days annual leave plus statutory bank holidays
Workplace pension and Staff referral scheme for OSG UK colleagues.
Collaborate with fellow OSG educators across the UK and around the world.
High-quality, technology-empowered working environments.
Strong career advancement opportunities.

About OSG
OneSchool Global is one of the world’s largest, truly global schools, with over 8000 students, 120+ campuses and 2000 staff operating across 20 countries. Our innovative approach to education emphasises self-directed learning, where students take initiative and responsibility for their learning journey. In the UK, we have 23 campuses spanning across England, Wales, Scotland and Northern Ireland.

Learn more
Hear what our teachers have to say: Working with us
Our values: Our values

Are you ready to take the next step in your career? If so, click apply today!

OneSchool Global UK is committed to safeguarding and promoting the welfare of children and young people, and expect all staff and volunteers to share this commitment.
All appointments follow safer recruitment practices, including pre-employment checks such as enhanced criminal record and barred list checks, in line with Keeping Children Safe in Education guidance and equivalent frameworks across the UK. Additional checks will include verification of identity, qualifications, employment history, right to work, references, and online screening.
OneSchool Global UK is an equal opportunities employer, welcoming all suitably qualified candidates, and fostering a culture where safeguarding is embedded at every level. All staff receive regular safeguarding training, and our policies reflect current UK legislation and statutory guidance.

Apply Now

Refine Your Search

helpdesk engineer jobs in birmingham, wmd

1st / 2nd Line IT Support Analyst

2nd Line Help/Service desk Engineer

Helpdesk Agent

L4 Network Engineer Apprentice

First Line IT Support Engineer

Helpdesk Team Leader

Building Experience Coordinator

Senior IT Support Engineer – 3rd Line

2nd Line Support Engineer

Service Desk Manager

Field IT Service Engineer

Automotive Helpdesk Agent

Customer Assurance Coordinator

3rd Line Engineer

Critical Incidents Co-Ordinator

Software Support I

Planner

Electrical Engineer

Building Experience Coordinator

Shift Mechanical Engineer

I want to receive the latest job alerts for helpdesk engineer in birmingham, wmd

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected