helpdesk manager Work, Jobs in birmingham, wmd (with Salaries)

Facilities Helpdesk Operator
Equans —Smethwick
- Full-time
- Microsoft Word
- Microsoft Excel
- Word processing
- Annual leave
- Employee assistance programme
Maintenance Helpdesk Coordinator
Keys Group —Halesowen
- £27,000 a year
- Monday to Friday
- Microsoft Excel
- Maintenance
- Employee assistance programme
- Employee discount
Quick apply
Helpdesk & Contract Administrator - *FULL-TIME ON SITE*
Equans —Coleshill
- Full-time
- Microsoft Word
- Microsoft Excel
- IT
- Annual leave
- Employee assistance programme
Assistant Site Manager
Mitie —Oldbury
- £13.78 an hour
- Full-time
- School
10h
IT Helpdesk Coordinator
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Senior Facilities Manager (Branches), Midlands & South
National Westminster Bank PLC —Birmingham
- £45,840 - £68,760 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Communication skills
- Annual leave
2d
Nights Role: Mobile Response Officer
Key Security (UK) Ltd —Birmingham
- £13.45 an hour
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Driving
- Free parking
Quick apply
2d
Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Facilities Delivery Manager
NFU Mutual —Stratford-upon-Avon
- Up to £55,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Contracts
- Financial services
- Annual leave
- Employee discount
6d
Workplace Experience Manager
CBRE —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Desk Manager
wavenet —Solihull
- Full-time
- Management
- Team management
- Travel
Quick apply
Facilities Supervisor
Birmingham City University —Birmingham
- £28,287 - £32,006 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Supervising experience
14h
Contract Administrator
Equans —Coleshill
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Word processing
- Annual leave
- Employee assistance programme
Tramps Data & Systems Manager
Cushman & Wakefield —Birmingham
- Microsoft Excel
- English
- IT
Quick apply
6d
Estates & Facilities Lead
School of Coding —Birmingham
- £35,000 - £40,000 a year
- Full-time
- Maintenance
- Supervising experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
1d
Customer Service Logistics Coordinator (Fixed Term Contract)
IPL Schoeller —Birmingham
- Customer service
- Contracts
Quick apply
Senior Stakeholder Engagement Manager
Dragados —Birmingham
- Full-time
- Management
- IT
- Negotiation
Quick apply
Regional Maintenance Operative
The Old Station Nursery —Wellesbourne
- £36,000 a year
- Full-time
- Maintenance
- IT
- Communication skills
- Employee discount
- Referral programme
Quick apply
Associate Director, Commercial Property Manager
BNP Paribas —Birmingham
- Full-time
- Accounting
- Leadership
- Annual leave
- Employee discount
Mechanical Engineer
Emcor —Birmingham
- £40,000 a year
- Full-time
- Contracts
- IT
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply

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Facilities Helpdesk Operator

Equans -
Smethwick

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Annual leave
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme

Qualifications

Microsoft Word
Microsoft Excel
Maximo
Word processing
IT
Communication skills

Full job description

Facilities Helpdesk Operator

Offer ID:

83434

Job:

Support Functions / Admin Support

Contract type:

Permanent

Schedule:

Full-Time

Country:

United Kingdom

Equans is looking for a Facilities Helpdesk Operator to join our helpdesk team at The Midland Metropolitan University Hospital in Smethwick, Birmingham, B66 2QT on a permanent basis. This is a full-time role working 37.5 hours per week, Monday to Friday on an alternating shift pattern of earlies or lates, 07:00 to 15:00 or 11:00 to 19:00. On offer is a competitive salary and benefits package.

What will you deliver?

Management of job flow to include receipt of calls, logging, assignment to relevant engineer or sub-contractor, scheduling and chasing of attendance and review and closure of all jobs
Actively manage job flow by reviewing open work and chasing the relevant party for updates to ensure completion with the required SLA
Allocate jobs appropriately in order to avoid SAL failures and to actively jeopardy manage all jobs
First point of contact for incoming telephone calls and service requests received by telephone and e-mail
Interpret and log work order requests, inputting details into an CAFM system
Understand, identify and apply the SLA for each service request and set expectation with customer, prioritising jobs appropriately
Support management with the collation of accurate and punctual regular reports as required
Assist with generating purchase orders for Reactive/Quoted works, Minor Works and PPM using purchasing system (Coupa)
Invoice and credit approvals – 3 Way Match, Quality checking invoice/credit for correct value and matching information to the PO, dispute discrepancies with subcontractor or suppliers. Chase appropriate party for supporting information if not in place
Liaise with Contract Managers and Supervisors to effectively deal with subcontractor/supplier invoicing queries escalating issues where necessary to Management team
Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints
Ensure compliance with statutory and company procedures, across all functions

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

5 GCSEs at Grade C or above/equivalent
Experience of working within a FM/Technical environment would be an advantage, but not essential
Good interpersonal skills & telephone manner
Word processing, Mail sorting and delivery, Statutory Document collation and distribution, data input and filing both hardcopy and electronically
Being able to work in an efficient and accurate manner, prioritising your workload to ensure that all deadlines are met
Support the Operations team & Senior Managers on individual projects as required
Working within an operational environment, meeting deadlines regularly and maintaining communication with all involved
Strong IT skills including full range of Microsoft applications (Office, Word, Excel)
Knowledge of CAFM and Finance systems (Coupa, Maximo)
Good written and oral communications
This role includes a DBS Basic check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Place:

Workplace : Smethwick United Kingdom

Apply Now

Refine Your Search

helpdesk manager jobs in birmingham, wmd

Facilities Helpdesk Operator

Maintenance Helpdesk Coordinator

Helpdesk & Contract Administrator - FULL-TIME ON SITE

Assistant Site Manager

IT Helpdesk Coordinator

Senior Facilities Manager (Branches), Midlands & South

Nights Role: Mobile Response Officer

Senior Scheduler

Facilities Delivery Manager

Workplace Experience Manager

Service Desk Manager

Facilities Supervisor

Contract Administrator

Tramps Data & Systems Manager

Estates & Facilities Lead

Customer Service Logistics Coordinator (Fixed Term Contract)

Senior Stakeholder Engagement Manager

Regional Maintenance Operative

Associate Director, Commercial Property Manager

Mechanical Engineer

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