Helpdesk team leader Work, Jobs in Birmingham, Wmd (with Salaries)

Maintenance Helpdesk Coordinator
Keys Group —Halesowen
- £27,000 a year
- Monday to Friday
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
HSBC Global Services Limited —Birmingham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Annual leave
- Work from home
7d
Customer Service Consultant
HSBC Global Services Limited —Birmingham
- From £26,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
2d
Maintenance Helpdesk Executive
SSP —Birmingham
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
8d
Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Executive Assistant
HSBC Global Services Limited —Birmingham
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
14d
Technical Support Team Leader
Gallagher —Warwick
- Customer service
- Communication skills
3d
Tramps Data & Systems Manager
Cushman & Wakefield —Birmingham
- Microsoft Excel
- English
- IT
Quick apply
Assistant Surveyor
Cushman & Wakefield —Birmingham
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
Cardiothoracic Admin Manager
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £32,073 - £39,043 a year
- Full-time
16h
Application Support Analyst
ASSA ABLOY —Willenhall
- ERP systems
- Microsoft Office
- IT
4d
One Stop - Franchise Helpdesk Advisor
One Stop —Brownhills
- Full-time
- IT
- Cash handling
- Communication skills
8d
Workplace Experience Manager
CBRE —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Service Desk Manager
wavenet —Solihull
- Full-time
- Management
- Team management
- Travel
Quick apply
Customer Service Advisor Nights
Mitie —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Apprenticeships at ASSA ABLOY UK
ASSA ABLOY —Willenhall
- Sales
- Business development
- Organisational skills
Head of SME Lending, Centre of Excellence
HSBC Global Services Limited —Birmingham
- Full-time
- Continuous improvement
- AI
- Communication skills
11h
Shift Mechanical Engineer
CBRE —Birmingham
- Full-time
- Customer service
- HVAC
- Communication skills
Multi-Skilled Electrical Engineer
CBRE —Birmingham
- Full-time
- Customer service
- HVAC
- Communication skills
Key Account Director
ISS Facility Services —Worcester
- Sales
- In-person
- Leadership
Quick apply

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helpdesk team leader jobs near birmingham, wmd

Maintenance Helpdesk Coordinator

Keys Group -
Halesowen

Quick apply

Job details

£27,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Microsoft Excel
Facilities management
Maintenance
Help desk

Full job description

Package Description

Maintenance Helpdesk Coordinator

Location: Office Based (Halesowen)
Hours: Monday to Friday 09:00am to 17:00pm

Welcome to apply - CAFM Helpdesk Administrator, Facilities Officer Administrator, Property Administrator, Estates Administrator, Maintenance Administrator, Helpdesk Administrator, Reactive Maintenance Coordinator

Job Purpose

To provide regional Helpdesk support across a diverse property portfolio for all reactive and routine maintenance requests. Ensuring group wide compliance and continuity of service to support young vulnerable people and adults services.

Key Responsibilities

Manage daily maintenance requests for your region (600–700 per month) via the CAFM (Track Plan).
Allocate and progress work to Mobile Maintenance Operatives.
Oversee Mobile Maintenance Operatives and approved contractors to ensure timely completion of tasks.
Support other Facilities Officers during peak demand, leave, or sickness.
Maintain the approved contractor database and review compliance documentation.
Liaise with suppliers and contractors.
Process and administer invoices through in‑house systems.
Provide technical support to business queries received via phone and email.
Work with Estates Managers and Supervisors on technical queries and small works within the CAFM system.
Produce regular reports and support the Facilities Manager when required.
Deliver a professional, courteous, and prompt response to all business requests.
Undertake additional projects or tasks as designated by the Facilities Manager.

About you

Essential: Minimum of 3 years facilities management experience.
Essential: Minimum of 2 years Helpdesk experience.
Essential: A strong understanding of reactive property maintenance.
Essential: Experience working with Microsoft Excel / CAFM Systems.
Desirable: An understanding of statutory environmental requirements.
Desirable: Knowledge of the management of asbestos, fire safety and legionella

Why join Keys Group?

Salary - £27,000 Per Annum
Annual Leave - 33 Days annual leave, inclusive of bank holidays
Career Progression – We have a whole world of opportunities available within the group. Many of our managers have progressed into Senior Leaders within our organisation
DBS Check – we cover the cost of your DBS check and subsequent renewals
Ongoing Training and Development – Supported by our award winning Learning and Development Team, you will receive ongoing training and development throughout your career
Pension Scheme – start growing that pot for a healthy and happy retirement
Wellbeing Support, Advice and Guidance – via our Employee Assistance Program though an online portal or over the telephone
Staff Referral Scheme – earn a generous bonus for spreading the word and referring a friend to join our team
EPIC Awards –All of our employees are EPIC in our eyes and do some incredible things each and every day. Each month, we recognise those that have shown that they really live by our values with EPIC awards and a fantastic prize on offer
Discounts at Highstreet retailers, days out, gifts, holidays and even when buying a car – available via a Blue Light card and out HAPI app, save up to 50% with certain retailers

Due to the nature of the role, it is necessary for the appropriate level of criminal record disclosure to be undertaken (DBS).

Keys Group are very proud to have signed the Armed Forces Covenant that means we have made a commitment to welcoming service personnel, veterans and military families into the group. We are delighted to have veteran friendly policies, offer a Veterans Peer Support Network within our teams and are able to offer Military Awareness and support to our colleagues.

Quick apply

Refine Your Search

helpdesk team leader jobs in birmingham, wmd

Maintenance Helpdesk Coordinator

Customer Service Advisor

Customer Service Consultant

Maintenance Helpdesk Executive

Senior Scheduler

Executive Assistant

Technical Support Team Leader

Tramps Data & Systems Manager

Assistant Surveyor

Cardiothoracic Admin Manager

Application Support Analyst

One Stop - Franchise Helpdesk Advisor

Workplace Experience Manager

Service Desk Manager

Customer Service Advisor Nights

Apprenticeships at ASSA ABLOY UK

Head of SME Lending, Centre of Excellence

Shift Mechanical Engineer

Multi-Skilled Electrical Engineer

Key Account Director

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