Assistant Manager
Working flexibly, 5 days per week which will include regular weekends, evenings and early mornings on a rota basis.
40 hours per week
Our core operating hours are between 6am – 10pm daily, so the ability to work flexibly across 5 days of the week will be required. Variations in working hours will always be discussed in advance.
From £32,176 per annum + £500 salary uplift after qualification + Company performance bonus + Benefits
Permanent
Waseley Hills Cemetery & Crematorium
Have you always wanted to use your transferable leadership skills in a role where what you do can truly make a difference every day?
Would you enjoy working as a part of a close-knit team with a sense of camaraderie not found in a generic job?
If so, we would love to hear from you!
We are one of the largest independent operators of crematoria in the UK, supported by almost 500 empathetic and dedicated individuals and we are growing.
Like many of our colleagues, you might not have considered this line of work before, however with industry training provided and on-going career development, you will find it one of the most varied and rewarding opportunities you could ever imagine.
The role
As an Assistant Manager you’ll be supporting the Crematorium Manager and will play a major role in the hands-on day to day operation of the site. You will support with leading and developing the site team and work with the Crematorium Manager to create a culture that reflects our values.
Overall Accountability:
- Support the Crematorium Manager in the commercial performance of the site (sales, cost control and profit in particular).
- Deputise for the Crematorium Manager when required.
- Optimise the efficient use of site resources including staff, facilities and ensue they are fit for purpose and we are service ready at all times.
- To work, reflecting our values, to create an excellent working environment for your team, allowing them to provide the best service they can.
- Ensure adherence to the “Code of Practice” as laid down by The Federation of British Cremation Authorities.
- Develop and manage your team effectively under the guidance of the Crematorium Manager.
- Ensure all plant and equipment is maintained to a high standard and in line with company policy.
- Ensure the highest standards of health and safety and ensure compliance with Westerleigh Group H&S policy and manage the site team to put safety first at all times.
- Ensuring day-to-day operations run as smoothly as possible and follow the complaints procedure and escalate when needed in accordance with Westerleigh Group Complaints policy.
- Liaise with Distinct Cremations over the booking of direct cremation services.
- Undertaking memorial sales appointments and follow up processes including liaising with suppliers, keeping clients updated and carrying out internments once memorials have been installed.
- General cleaning duties – All public and staff areas as required.
- Knowledge and understanding of memorial range in order to provide effective advice to families.
Learning all areas of the site, supporting the team and overall operation:
- Chapel - Welcoming families and Funeral Directors attending and ensuring things run smoothly.
- Cremation – You will be fully trained and work towards an accredited FBCA qualification. Involved in the end to end cremation process and ashes management. You will need to be able bodied as there will be manual handling involved in this process.
- Administration - Answering the telephone with great customer service skills, using Chronicle / Word / Excel, helping families with queries / collection of ashes / planning a service to showing a family around the grounds to view memorial options.
- Ad hoc work – for example some basic gardening, getting involved in a Christmas service and making sure the site is tidy and presentable.
This role requires flexibility and pulling together as one team to support each other and provide the exceptional care and service that we are known for.
About you
- Previous experience as an Assistant Manager / Team Leader / Supervisor / Management experience.
- Any previous bereavement / funeral industry experience would be beneficial (Crematorium Assistant / Crematorium Technician / Funeral Operative / Funeral Arranger etc) however not essential as full industry training is provided.
- Other suitable backgrounds could include Retail, Hospitality, Care, or other Customer Service orientated industries where making a difference to others is important.
- Ability to deputise for Crematorium Manager when required.
- Able to travel to other sites for cover when required.
- Loyal and trustworthy with the ability to deal with confidential information.
- Performance driven.
- Interest in personal development and a commitment to developing skills.
- Self-starter with the ability to work independently.
- You will need to be able bodied as manual handling will be part of this role. PPE will be provided for your safety.
- Emotionally resilient and organised with excellent attention to detail.
- A real team player with natural compassion and the desire to make a difference every day.
- Flexible in approach to working hours.
- Comfortable communicator able to speak to people in a caring and understanding manner.
- Good level of IT skills and comfortable with Word / Excel and emails.
What We Offer
If you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly make a difference every day to the families we serve.
No two days are the same and many of our Managers have developed their careers within the business.
The values we champion are Safety First, Exceptional Care, Uniquely Personal and One Team.
In addition to salary, you will also be eligible for the following benefits:
- Company performance bonus up to 5%
- 32 days holiday (Includes 8 days bank holiday)
- £500 salary increase (pro rata) after completing FBCA Accredited cremator training
- Life Assurance
- Access to a wide range of retail discounts and wellbeing support
- Ongoing learning & development
- Pension scheme
- Employee Assistance / Occupational health support Program
- Mindfulness App
- Mental Health First Aiders
- The benefit we hope you’ll never need: Free Cremation benefit for Immediate family
- Bereavement Leave
- Enhanced maternity & paternity pay
- Recognition scheme
- Free Flu jab
- Smart uniform and PPE provided
- Free parking
What next? Start a career with significance by applying today.
We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you’re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive.
Westerleigh Group has been building and managing Crematoria for over 30 years and we care for over 70,000 cremations and burials every year. We are one of the UK’s largest independent owners and operators of crematoria and cemeteries with more than 40 sites across England, Wales and Scotland and plans to continue growing with care.
We have established a reputation for creating beautifully landscaped, high quality and peaceful facilities where families can remember and celebrate the life of their loved ones. Our core objective is to deliver the highest possible standards of care in a way that is uniquely personal.
We play an active part in the local communities that we serve and in 2025 our sites raised over £400,000 to support local charitable causes and projects.
Our letters to heaven post boxes continue to capture hearts and minds. An inspirational idea from the daughter of one of our colleagues.
Founded in 2021 as part of the Westerleigh Group, Distinct Cremations provides a dedicated service for families choosing direct cremation.
