Patient services team leader Work, Jobs in Birmingham, Wmd (with Salaries)

Patient Experience Facilitator
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £32,073 - £39,043 a year
- Full-time
1d
Front of House Assistant
The Wimpole Clinic Ltd —Birmingham
- £28,000 a year
- Full-time
- Hospitality
- Computer literacy
- Microsoft Office
- Sick pay
Quick apply
Patient Care Navigator
Karis Medical Centre —Birmingham
- £12.71 an hour
- Part-time
- Customer service
- GP surgery experience
- Front desk
- Sick pay
Quick apply
5d
Apprentice Service Manager
Edgbaston Wellness Clinic & Quarry Bank Medical Centre —Birmingham
- £8 an hour
- Part-time
- Computer literacy
- English
- Supervising experience
- Free parking
Quick apply
12d
Senior Support Worker
CareTech Group —Birmingham
- Up to £37,000 a year
- Full-time
- School
- Employee discount
Patient Access Manager
HCA Healthcare UK —Birmingham
- Full-time
- Management
- Customer service
- Administrative experience
- Employee discount
3d
Residential Team Leader
CareTech Group —Bidford-on-avon
- £14.17 - £14.67 an hour
- Part-time
- Remote
- School
- Employee discount
Team Leader
CareTech Group —Solihull
- £13.79 an hour
- Full-time
- Computer literacy
- Writing skills
- Team management
- Employee assistance programme
- Referral programme
Cancer Pathway Tracker
The Royal Wolverhampton NHS Trust —Wolverhampton
- £25,760 - £27,476 a year
- Full-time
- Data entry
9d
Support Worker
CareTech Group —Birmingham
- Up to £37,000 a year
- Part-time
- No experience needed
- Experience working with children
- School
- Employee discount
Optical Practice Manager
Hakim Group —Birmingham
- Full-time
- Team management
- Patient care
- In-person
- Employee discount
Team Leader
Midlands Partnership University NHS Foundation Trust —Rugeley
- £49,387 - £56,515 a year
- Full-time
- Continuous improvement
- Mentoring
- Budgeting
- Annual leave
- Flexitime
4d
Sterile Services Team Leader
SWFT Clinical Services Ltd —Warwick
- £28,484.53 a year
- Full-time
- Databases
- Assembly
- Continuous improvement
- Employee assistance programme
- Employee discount
9d
Ward Hostess/Host
Medirest —Birmingham
- £12.71 an hour
- Full-time
- Serving
Patient Flow Coordinator
The Royal Wolverhampton NHS Trust —Wolverhampton
- £28,392 - £31,157 a year
- Weekend availability
- Administrative experience
- Communication skills
4d
Patient Flow Co-ordinator
The Royal Wolverhampton NHS Trust —Wolverhampton
- £28,392 - £31,157 a year
- Weekend availability
- Administrative experience
2d
Assistant Manager
Boots —Sutton Coldfield
- Part-time
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
12d
Operational Lead
Coventry and Warwickshire Partnership NHS Trust —Coventry
- £49,387 - £56,515 a year
- Full-time
- Continuous improvement
- Budgeting
- Training & development
- Annual leave
- Employee assistance programme
18h
Personal Assistant
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £28,392 - £31,157 a year
- Full-time
- Microsoft Outlook
- Typing
E-Rostering Advisor
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £32,073 - £39,043 a year
- Full-time
- Management
- Mentoring
- Contracts
- Annual leave
8d

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Patient Experience Facilitator

The Royal Orthopaedic Hospital NHS Foundation Trust -
Birmingham

Apply Now

Job details

Full-time
£32,073 - £39,043 a year
1 day ago

Qualifications

Complaint handling
Data management
Patient-centred care

Full job description

We are looking for a dynamic, empathetic, and highly organised individual to join our Patient Experience Team as a Facilitator on a fixed-term basis to cover maternity leave. This pivotal role ensures that patients, families, and carers feel heard, supported, and empowered throughout their healthcare journey.

As Patient Experience Facilitator, you will lead the coordination of complaints and PALS enquiries, ensuring they are managed with compassion and resolved within agreed timeframes. You will contribute to key patient experience initiatives, oversee statutory surveys such as the Friends and Family Test, and help drive service improvements informed by patient feedback.

Working collaboratively with clinical teams, senior leaders, and external partners, you will ensure that patient insights are translated into meaningful action. The role also includes data management, governance reporting, and representing the patient voice at divisional meetings.
This is a rewarding opportunity to influence how care is delivered across the Trust. If you are passionate about patient-centred care, thrive in a fast-paced environment, and excel in communication and coordination, we encourage you to apply.

Handling Complaints & Concerns: Ensures that patient complaints and PALS (Patient Advice and Liaison Service) contacts are acknowledged, investigated, and resolved within policy timeframes.
Tracking Feedback: Monitors trends in patient experience data, such as Friends and Family Test results and national surveys, to identify areas for improvement.
Driving Service Improvement: Supports action plans based on feedback, ensuring timely follow-up and escalation of unresolved issues.
Governance & Reporting: Attends divisional meetings, contributes to regulatory submissions (e.g. CQC), and maintains accurate records using systems like Ulysses.
Engagement & Inclusion: Promotes involvement of diverse patient groups, supports volunteering initiatives, and helps implement strategies for engagement and equality.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

please see attached JD/PS

Please note that this job vacancy may close before the advertised closing date if a sufficient number of applications are received. To ensure your application is considered and to avoid disappointment, we advise submitting your application as soon as possible.

Apply Now

Refine Your Search

patient services team leader jobs in birmingham, wmd

Patient Experience Facilitator

Front of House Assistant

Patient Care Navigator

Apprentice Service Manager

Senior Support Worker

Patient Access Manager

Residential Team Leader

Team Leader

Cancer Pathway Tracker

Support Worker

Optical Practice Manager

Team Leader

Sterile Services Team Leader

Ward Hostess/Host

Patient Flow Coordinator

Patient Flow Co-ordinator

Assistant Manager

Operational Lead

Personal Assistant

E-Rostering Advisor

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