Peer leader Work, Jobs in Birmingham, Wmd (with Salaries)

Front of House Assistant
The Wimpole Clinic Ltd —Birmingham
- £28,000 a year
- Full-time
- Hospitality
- Computer literacy
- Microsoft Office
- Sick pay
Quick apply
QA Technician II (12-Month Fixed-Term Contract)
Thermo Fisher Scientific —Birmingham
- Full-time
- Hybrid work
- Laboratory experience
- Data entry
Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid
Resillion —Birmingham
- £27,000 - £34,000 a year
- Full-time
- Hybrid work
- Business
- Communication skills
Quick apply
Employment Consultant (Restart)
Shaw Trust —Birmingham
- £27,863 - £33,435 a year
- Communication skills
- Annual leave
- Employee assistance programme
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Strategic Advisor
West Midlands Combined Authority —Birmingham
- £58,091 - £65,108 a year
- Part-time
- Data analysis skills
- Communication skills
- Negotiation
- Annual leave
- Employee discount
13d
Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Data analysis skills
- Training & development
- Banking
- Employee assistance programme
Student Safety Team Member
Unite Students —Birmingham
- Day shift
- Annual leave
- Employee assistance programme
Facilities Team Member
Unite Students —Birmingham
- £21,400 - £27,608 a year
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
Environment & Sustainability Advisor
VVB Engineering —Birmingham
- £30,000 - £40,000 a year
- Full-time
- Travel
- Computer skills
- Communication skills
Quick apply
Sensory Room Support Assistant
Queen Alexandra Charity —Harborne
- £18,973.16 - £20,645.97 a year
- Full-time
- Experience working with individuals with disabilities
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Lead, Experience
Canada Goose EU B.V. UK Branch —Birmingham
- Sales
- Customer service
- Bachelor's degree
Quick apply
Retail Bureau Manager
Eurochange —Birmingham
- £13.80 an hour
- Part-time
- Organisational skills
- Budgeting
- Training & development
- Employee assistance programme
- Employee discount
Course Leader Music
Access Creative College —Birmingham
- £27,500 - £34,400 a year
- Temporary
- Education
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Energy Adviser
Coventry Citizens Advice —Coventry
- £26,798 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
11d
Cafe - Store Operations Manager
WHSmith Travel —Birmingham
- Full-time
- Sales
- Customer service
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
4d
Sensory Room Support Assistant
Queen Alexandra College —Birmingham
- Full-time
- Experience working with individuals with disabilities
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
13d
Wellbeing Practitioner CBT
Gordon Moody Association —Redditch
- £30,000 - £34,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
1d
Dealer Sales Development Consultant - Europe and West Africa
Caterpillar —Solihull
- £57,700 - £70,000 a year
- Spanish
- Customer service
- English
- Annual leave
5d
Travel Planner Specialist
Strata —Coventry
- Full-time
- Hybrid work
- Travel
- Budgeting
- Annual leave
Quick apply

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Front of House Assistant

The Wimpole Clinic Ltd -
Birmingham

Quick apply

Job details

Permanent | Full-time
£28,000 a year

Benefits

Company pension
Company events
Sick pay

Qualifications

Hospitality
Customer service call handling
Inbound customer enquiry call handling
EHR systems
Client engagement
Computer literacy
Incoming mail sorting
Patient appointment coordination
GCSE
Practice management software
Internal department liaison
Microsoft Office Suite
Patient service
Microsoft Office
Appointment booking and call handling
Client services
Electronic patient record systems
Front desk
Customer interaction
Multidisciplinary collaboration
Appointment scheduling
Patient education

Full job description

ABOUT THE WIMPOLE CLINIC LTD:

The Wimpole Clinic is an award-winning UK leader in hair transplantation with over 50 years of experience since its founding in 1975. Headquartered on Harley Street in London, where it has completed over 40,000 procedures, the clinic has expanded nationwide to make its services more accessible. Led by Dr. Michael May and a team of innovative surgeons, the clinic specialises in high-quality FUE and FUT techniques while prioritising exceptional patient care.

OUR MISSION:

With a steadfast commitment to offering the best possible patient care, we achieve excellent clinical outcomes and high levels of patient satisfaction.

Our mission is to uphold our commitment to continuous innovation and lead the way as one of the UK’s most trusted hair transplant clinics. We are proud to have been voted Hair Transplant Clinic of the Year for 2024, marking our fourth consecutive win.

Backed by our skilled, experienced team of medical professionals, the Wimpole Clinic strives to provide patients with fantastic hair restoration results that last a lifetime.

PURPOSE OF THE ROLE:

Due to our ongoing rapid expansion, we currently have support function vacancies within our Birmingham clinic. We are seeking dedicated professionals to join our growing teams in both locations.

The position of Front of House Assistants, is pivotal to the business in creating a positive and effective working environment. The successful post holder will be working in a small team, they will provide a high level of care and attention to all who enter the clinic.

As the first point of contact for patients and visitors, you are ensuring a smooth and efficient operation of the front desk, exercising patience and the utmost level of professionalism when handling difficult situations and managing people within them successfully.

Your primary responsibility is to provide an elite level of exceptional customer service in creating that imperative connection full of compassion and attentive conversation whilst also handling multi administrative tasks, all contributing to ultimately exceeding every aspect of our patient's satisfaction.

This is a varied role covering all aspects of a support function from front of house, appointment scheduling and administrative support.

In this role you will be an integral part of a team, who is accountable for your actions and omissions.

If you are driven to achieve the highest quality and standard of work, this is your chance to advance your career with one of the nation's largest and most respected healthcare providers. Here, you will find an environment that truly recognises, values, and invests in your skills and expertise.

PRINCIPAL DUTIES:

Responsibilities:

Front of House:

To welcome and greet all visitors/patients in a courteous, helpful and professional manner
Answer the telephones and address all enquiries made by new patients and existing patients
Direct calls and take messages for all departments
Keep visitors log and delivery log for all goods in and out of the clinic
Ensuring that everyone receives a ‘first class’ personalised welcome upon entering and leaving the clinic
Manage the patient check in/out processes efficiently
Assist patients to their transportation after surgery and organise if necessary
Check online registration and T&Cs are signed and completed by the patient
Check insurance details, invoice, billing ensure payments are collected via practice management system or card machine before entering or leaving the clinic
Check pre-authorisation codes for patients attending clinic and surgery
Chase patients for invoices and collect deposits
To direct patients/visitors to the appropriate waiting area as and when required
Communicate appropriately with all clinic staff and Consultants involved in the care/journey of the patient
Treat patients with respect and dignity
The ability to support difficult or emotional clientele and/or situations
Identify and resolves problems in a timely manner
Experienced in managing difficult situations
Ensuring you respond positively to any queries or concerns
Experience of developing positive working relationships with members of senior management, peers, the aptitude to pass on information relevant to professionals effectively

APPOINTMENT SCHEDULING:

Schedule and confirm patient appointments using the electronic scheduling system
Coordinate with medical staff to ensure efficient scheduling and minimise waiting times
Assist in rescheduling appointments as and when needed
To co-ordinate actions within the departments, working closely with the relevant team and other over lapping departments
Help build processes to improve the efficiency of the hospital and patient journey
Monitor all relevant group inboxes and respond to all enquiries within KPI
Answer the telephone in a professional manner while taking and relaying accurate messages
Receive incoming departmental mail/emails, sorting and prioritising as appropriate
Have an understanding of the consultants and services available
Calling consultants directly where there is an urgent booking
Send professional and timely correspondence to the patient
Be knowledgeable on the patient journey and what a patient can expect at Wimpole Clinic
Delivering outstanding customer service throughout every interaction with our clientele

PREFERRED KNOWLEDGE, TRAINING & EXPERIENCE:

Previous experience of working in the healthcare or hospitality industry
Experience in a working in a similar role
Attained GCSE Maths and English (Grades A – C)
Excellent communications and interpersonal skills
Proficient in using office software and electronic health record systems
Computer literate in Microsoft Office and any other relevant packages
The ability to remain calm and professional at all times
The ability to multitask
Possess exemplary customer service
Present yourself at all times in a manner that is open and honest and work in a partnership with patients, clients, colleagues, and the general public to enhance confidence, competence and best practice
Build and develop internal and external relationships, in order to work collaboratively to foster good relations
Proactive ability to adapt to changing circumstances
Flexibility to respond to urgent requests
Ability to work independently using your own initiative
A confident individual who is well organised and self-motivated
Work well in a multi-disciplinary team
Applicants must demonstrate a caring and compassionate manner

PATIENT EDUCATION:

Provide basic information to patients regarding procedures, policies, and general health inquiries
Distribute educational materials as needed

EMERGENCY EVACUATION PROCEDURE:

Follow established protocols in the event of emergencies, including notifying appropriate personnel and assisting patients as necessary

Pay: £28,000.00 per year

Benefits:

Company events
Company pension
Sick pay

Application question(s):

Candidates must have the right to live and work in the UK. Please note that we are unable to provide visa sponsorship for this role.

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

peer leader jobs in birmingham, wmd

Front of House Assistant

QA Technician II (12-Month Fixed-Term Contract)

Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid

Employment Consultant (Restart)

Manager of Dedicated Implementations - EMEA

Strategic Advisor

Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham

Student Safety Team Member

Facilities Team Member

Environment & Sustainability Advisor

Sensory Room Support Assistant

Lead, Experience

Retail Bureau Manager

Course Leader Music

Energy Adviser

Cafe - Store Operations Manager

Sensory Room Support Assistant

Wellbeing Practitioner CBT

Dealer Sales Development Consultant - Europe and West Africa

Travel Planner Specialist

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