Senior hotel guest services manager Work, Jobs in Birmingham, Wmd (with Salaries)

Senior Operations Manager
The Great Barr Hotel —Birmingham
- £36,000 - £38,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
Quick apply
4d
Guest Relation Manager
Leonardo Royal Hotel Birmingham —Birmingham
- Hotel
- Referral programme
Quick apply
Office Manager
Nuvo Hotel Group Ltd —Birmingham
- £16 - £18 an hour
- Weekend availability
- Customer service
- Hotel
- Supervising experience
- Free parking
Quick apply
Senior Conference & Events Sales Coordinator
The Grand Hotel, Birmingham —Birmingham
- £31,000 a year
- Full-time
- Sales
- Hotel
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
Cleaning Manager
ABM UK —Perry Barr
- £37,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Duty Manager
Leonardo Hotel Hinckley Island —Hinckley
- Hospitality
- Hotel
- Hotel experience
- Referral programme
Quick apply
Cleaning Manager
ABM —Perry Barr
- £37,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Restaurant Manager
Billesley Manor Hotel & Spa —Alcester
- Weekend availability
- Customer service
- Restaurant management
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Ryder Restaurant Evening Assistant Manager
The Belfry —Sutton Coldfield
- £32,764.94 - £34,870.94 a year
- Full-time
- Hotel
- Leadership
- Restaurant
- Free parking
- Employee discount
Quick apply
11d
Group Compliance Assistant
Park Regis Hotel —Birmingham
- £13.71 an hour
- Full-time
- Life insurance
Quick apply
Nights Assistant Manager
The Belfry —Sutton Coldfield
- £30,014.40 - £31,262.00 a year
- Full-time
- Customer service
- Hotel
- Resort
- Free parking
- Employee discount
Quick apply
2d
Nights Assistant Manager
The Belfry Hotel & Resort —Sutton Coldfield
- £30,014.40 - £31,262.00 a year
- Full-time
- Customer service
- Hotel
- Resort
- Free parking
- Employee discount
Quick apply
2d
Senior Sous Chef
Holiday Inn Kenilworth —Kenilworth
- £30,000 a year
- Full-time
- Cooking
- Hotel
- In-person
- Free parking
- Annual leave
Quick apply
F&B Assistant Manager - Sam's Bar & Kitchen
The Belfry —Sutton Coldfield
- £33,537 - £35,643 a year
- Full-time
- Bar
- Hotel
- Leadership
- Free parking
- Employee discount
Quick apply
2d
F&B Assistant Manager - Sam's Bar & Kitchen
The Belfry Hotel & Resort —Sutton Coldfield
- £33,537 - £35,643 a year
- Full-time
- Bar
- Hotel
- Leadership
- Free parking
- Employee discount
Quick apply
2d
Food and Beverage Duty Manager
The Wood Norton —Evesham
- From £14 an hour
- Weekend availability
- Bar
- Customer service
- Hotel
- Free parking
Quick apply
Housekeeping Attendant
NOVOTEL —Coventry
- £12.71 an hour
- Part-time
- Customer service
- English
- Hotel
Quick apply
Operations Manager
Leonardo Hotel Hinckley Island —Hinckley
- Hotel
- Referral programme
Quick apply

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Senior Conference & Events Sales Coordinator
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Senior Operations Manager

The Great Barr Hotel
Birmingham

Quick apply

Job details

Full-time
£36,000 - £38,000 a year
4 days ago

Benefits

On-site parking

Qualifications

Hospitality
Management
Sales
First Aid Certification
Personal Licence
Staff training
Organisational skills
Events management
Leadership
Communication skills
Hotel experience
Hotel management

Full job description

Reports to: Hotel management

Hours: Full-time, including evenings, weekends

Role Purpose

The Senior Operations Manager is responsible for leading the hotel's Food & Beverage and Accommodation operations while also driving the successful coordination and commercial performance of the hotel's events business. This role combines operational leadership with event planning and sales responsibilities, ensuring exceptional guest experiences, profitable operations and the continued growth of weddings, conferences, private events and corporate business.

The successful candidate will oversee Front Office, Housekeeping, Food & Beverage and Maintenance, whilst working proactively to convert enquiries into confirmed business, coordinate events from enquiry through to delivery, and maximise revenue opportunities across all departments.

This is a hands-on leadership role requiring excellent organisational skills, commercial awareness, strong event management experience and a passion for delivering outstanding hospitality.

Key ResponsibilitiesvOperational Leadership

Lead the daily operation of the hotel.
Ensure all departments operate efficiently and deliver consistently high service standards.
Conduct daily operational briefings and department meetings.
Act as Duty Manager w
Resolve guest complaints professionally and efficiently.
Ensure smooth communication between departments.

Food & Beverage Operations

Manage the restaurant, bar, breakfast and event service operations.
Ensure high food and beverage service standards are maintained.
Work closely with the Head Chef to improve efficiency and guest satisfaction.
Monitor food and beverage gross profit margins.
Control stock levels and minimise wastage.
Oversee stock takes and investigate variances.
Ensure menus, pricing and service standards are implemented correctly.
Monitor beverage controls and cash handling procedures.
Drive improvements in restaurant performance and guest experience.

Events Coordination & Sales

Manage the hotel's weddings, conferences, meetings and private events from initial enquiry through to completion.
Respond promptly to event enquiries and prepare quotations and proposals.
Conduct venue show rounds for prospective clients.
Convert enquiries into confirmed bookings, achieving agreed conversion targets.
Liaise with clients to coordinate all event requirements including room layouts, menus, timings and special requests.
Produce detailed function sheets and communicate event requirements to operational departments.
Ensure all events are delivered smoothly and exceed guest expectations.
Build strong relationships with corporate clients, local businesses and event organisers.
Identify opportunities to increase conference, wedding and private event revenue.
Upsell accommodation, food & beverage packages and additional services.
Attend networking events and represent the hotel within the local business community.
Develop sales initiatives and promotional packages.
Monitor event revenue, enquiry levels and conversion performance.
Support marketing activity by providing event content, promotions and seasonal offers.

Accommodation Operations

Manage Front Office and Housekeeping teams.
Ensure bedrooms and public areas consistently meet company standards.
Monitor room turnaround times.
Improve housekeeping productivity.
Ensure reception procedures are followed accurately.
Monitor guest arrival and departure processes.
Work with the Commercial Manager to ensure room allocations maximise revenue opportunities.

Maintenance & Property

Oversee planned and reactive maintenance.
Ensure preventative maintenance schedules are completed.
Monitor contractor performance.
Report capital expenditure requirements.
Ensure hotel presentation remains to a high standard.

Financial Performance

Manage departmental labour budgets.
Produce efficient staff rotas.
Control overtime.
Monitor payroll costs.
Manage departmental expenditure.
Improve operational profitability.
Analyse weekly operational KPIs.
Identify cost-saving opportunities without compromising service quality.

Health, Safety & Compliance

Ensure full compliance with Health & Safety legislation.
Maintain Food Safety standards.
Oversee fire safety procedures.
Ensure all statutory compliance checks are completed.
Monitor accident reporting.
Ensure COSHH procedures are followed.
Maintain licensing compliance.

People Management

Recruit, train and develop departmental managers and team members.
Conduct regular performance reviews.
Manage disciplinary and grievance procedures.
Coach supervisors and department heads.
Promote a positive working culture.
Ensure staffing levels match business demand.

Guest Experience

Drive exceptional guest satisfaction.
Monitor guest feedback across all platforms.
Respond to online reviews where appropriate.
Implement service improvements.
Ensure all departments consistently deliver excellent customer service.

Key Performance Indicators (KPIs)

The Operations Manager will be measured against:

Financial

Departmental payroll %
Food Gross Profit %
Beverage Gross Profit %
Labour productivity
Cost control performance
Budget achievement

Accommodation

Housekeeping productivity
Bedroom quality scores
Check-in efficiency
Check-out efficiency
Guest room defect resolution time

Food & Beverage

Food quality scores
Beverage wastage
Average transaction value
Restaurant guest satisfaction
Stock variance
Mystery guest results

Guest Experience

Guest satisfaction scores
Online review ratings
Complaint resolution times
Repeat guest feedback

Operational

Health & Safety compliance
Audit performance
Maintenance completion rates
Staff turnover
Training completion

Essential Skills & Experience

Minimum 3 years' hotel management experience.
Experience managing both Food & Beverage and Accommodation departments.
Strong leadership and people management skills.
Excellent organisational ability.
Commercial awareness and financial understanding.
Experience managing labour budgets.
Knowledge of hotel PMS systems (Opera experience desirable).
Experience with EPOS systems.
Strong understanding of Health & Safety legislation.
Excellent communication skills.
Ability to work under pressure.

Desirable Experience

Experience within an independent hotel.
Experience managing weddings and conference operations.
Knowledge of hotel revenue principles.
Personal Licence holder.
First Aid at Work qualification.
Fire Marshal qualification.
Food Safety Level 3.

Personal Attributes

We are looking for someone who is:

A visible, hands-on leader.
Calm under pressure.
Highly organised with excellent attention to detail.
Commercially minded and proactive.
Passionate about delivering exceptional guest experiences.
Able to motivate and develop teams.
Confident making operational decisions.
Solutions-focused with a continuous improvement mindset

Pay: £36,000.00-£38,000.00 per year

Benefits:

On-site parking

Experience:

Hotel management: 4 years (required)
Events management: 2 years (required)
opera pms: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

senior hotel guest services manager jobs in birmingham, wmd

Senior Operations Manager

Guest Relation Manager

Office Manager

Senior Conference & Events Sales Coordinator

Cleaning Manager

Duty Manager

Cleaning Manager

Restaurant Manager

Ryder Restaurant Evening Assistant Manager

Group Compliance Assistant

Nights Assistant Manager

Nights Assistant Manager

Senior Sous Chef

F&B Assistant Manager - Sam's Bar & Kitchen

F&B Assistant Manager - Sam's Bar & Kitchen

Food and Beverage Duty Manager

Housekeeping Attendant

Operations Manager

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