Senior technical advisor Work, Jobs in Birmingham, Wmd (with Salaries)

Senior Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £31,000 - £37,200 a year
- Full-time
- CRM software
- Customer service
- English
- Annual leave
Quick apply
10d
Senior HR Advisor
Bannatyne —Solihull
- Up to £40,000 a year
- Hospitality
- Data analysis skills
- Analysis skills
- Annual leave
- Employee assistance programme
6d
Head of Technical & Facilities
Midlands Arts Centre —Birmingham
- £40,210 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Data Governance Manager
Olive Jar Digital —Birmingham
- Full-time
- Remote
- Analysis skills
- Communication skills
Digital Engagement Manager
Department for Work and Pensions —Birmingham
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Presentation skills
- Annual leave
- Employee assistance programme
6h
Customer Success Manager (UK)
LegionellaDossier —Birmingham
- Full-time
- Remote
- Bachelor's degree
- Communication skills
Quick apply
Operational Safety Manager - Electric
Network Plus —Kidderminster
- £70,000 - £90,000 a year
- Continuous improvement
- Travel
- Training & development
Quick apply
Senior Manager, Customer Success Engineering
Veeam Software —Birmingham
- Remote
- Leadership
- Annual leave
- Employee assistance programme
13d
Associate Surveyor - Asset Experience Associate
JLL —Birmingham
- Sales
- Contracts
- Budgeting
Accounts Semi Senior
Jerroms —Solihull
- Mentoring
- Time management
Quick apply
Assistant Manager - Cyber and Digital Health
KPMG —Birmingham
- Full-time
- Microsoft Powerpoint
- Business development
- No degree
Head of Communication and Engagement
Government Internal Audit Agency —Birmingham
- £73,142 - £79,550 a year
- Part-time
- Presentation skills
- SharePoint
- Leadership
- Annual leave
- Employee discount
12d
MP Publican Recruitment Advisor
Punch Pubs —Burton-On-Trent
- From £29,000 a year
- Full-time
- CRM software
- Hospitality
- Sales
- Work from home
- Employee assistance programme
Quick apply
6d
Assistant Accountant
LGPS Central —Wolverhampton
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Learning & Talent Manager
LGPS Central —Wolverhampton
- Full-time
- Hybrid work
- Training & development
- AI
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Presales Consultant
Civica —Dudley
- Hybrid work
- Annual leave
- Referral programme
Quick apply
Senior Manager - Supply Chain
KPMG —Birmingham
- Full-time
- Business development
- Travel
- Mentoring
Digital Analytics Lead - CRM
Norton Motorcycles —Solihull
- CRM software
- Leadership
- Analytics
- Free parking
- Employee assistance programme
Quick apply
Head of Private Office
Government Property Agency —Birmingham
- £58,478 - £64,743 a year
- Full-time
- Management
- Project management
- Presentation skills
6d
HSEQ Advisor
ISS Facility Services —Birmingham
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Quick apply
10d

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senior technical advisor jobs near birmingham, wmd

Senior Customer Service Advisor

Etech Mobility UK Ltd
Birmingham

Quick apply

Job details

Full-time
£31,000 - £37,200 a year
10 days ago

Benefits

Annual leave
Company pension
On-site parking

Qualifications

Live chat
CRM software
Customer service call handling
Inbound customer enquiry call handling
Customer service
English
Complaint handling
Data entry
Customer interaction
Phone etiquette
Sales and customer service experience

Full job description

Etech Mobility, Birmingham (HQ)

Location: Birmingham, B8 1AU

£31,000 base on 40-hour patterns, pro-rata for the 48-hour pattern | + annual performance bonus (up to 10%) | Full-time, 9:00am–5:30pm | Possible patterns: Monday–Friday with at least 1 Saturday shift per month, 5-day rota Monday–Saturday, or Monday–Saturday (6 days)

About Etech Mobility

Etech Mobility is a UK mobility brand specialising in lightweight foldable electric wheelchairs. We sell primarily online, supported by showrooms in Birmingham and Glasgow, with additional locations planned. Our mission: making mobility affordable and empowering for everyone.

Online is our primary channel: most customers find us, research us and decide on us online. This role sits at the heart of that channel.

The role

You'll be a Customer Service Advisor at our Birmingham HQ, handling our online customer base across phone, email and chat. The work is genuinely 50/50: half is sales enquiries (helping new customers understand what they need and what to buy), half is post-sale support (resolving issues, returns, fault reports, warranty queries). Both flow through the same desk so customers get one point of contact, before and after the order.

Handle inbound phone, email and chat enquiries from prospective and existing customers
Discover what a buyer actually needs and guide them to the right product: chair, scooter or accessory
Convert enquiries into orders: specification, pricing, delivery and follow-up
Resolve post-sale issues: delivery problems, fault reports, returns, warranty queries
Coordinate with the workshop and warehouse on technical and dispatch escalations
Log every interaction in the CRM and helpdesk so the next contact has context
Follow up on warm leads who haven't yet bought, and check in on customers who recently did

You report to the Customer Service Manager.

Working pattern

Birmingham HQ-based, 9:00am to 5:30pm with a 30-minute unpaid break each day. Possible patterns, agreed before you start and consistent week to week:

Monday to Friday, with at least 1 Saturday rotated per month (5 days, 40 hours/week)
5-day rota across Monday to Saturday with one weekday off (40 hours/week)
Monday to Saturday (6 days, 48 hours/week, base pro-rated up by 20%)

Sunday is always off. Predictable schedule, life outside work.

What we're looking for

Calm, composed and empathetic by nature: our customers are often older, often anxious, and frequently making an emotional purchase
Comfortable with hard conversations: winning back frustrated customers, advising alternatives that reduce returns, taking a complaint and turning it around
Strong listener and discoverer: sales conversion in our niche comes from understanding the customer's needs in genuine conversation, not from sales technique
Customer-facing experience: phone, email or chat support, online retail, or any consumer-facing role where the conversation does the work
Good written English: half the day is email and chat
Comfortable with digital tools: phone systems, helpdesk / CRM, Shopify admin
Mobility or medical sector experience is a plus, not a requirement. We train product knowledge.

Compensation

On 40-hour patterns (Mon–Fri or Mon–Sat 5-day rota):

£31,000 starting base (Tier A), rising to £32,500 (Tier B) and £34,000 (Tier C) with tenure and proven performance
Realistic OTE at target: £34,100 (Tier A) rising to £37,400 (Tier C)

On the 48-hour pattern (Mon–Sat 6 days), base is pro-rated up by 20%:

£37,200 starting base (Tier A), £39,000 (Tier B), £40,800 (Tier C)
Realistic OTE at target: £40,920 (Tier A) rising to £44,880 (Tier C)

Applies to all patterns:

Annual performance bonus, up to 10% of base, awarded at your year-end review
28 days paid annual leave, pension auto-enrolment
Paid monthly via PAYE; bonus paid following the annual review

Career progression

Path: Senior Customer Service Advisor → Customer Service Manager. CS Manager band £35,000–£40,000 (OTE up to around £44,000). Progression is based on demonstrated performance across both sales and support sides.

Probation

Standard 3-month probation.

How to apply

Send your CV and a short cover note (one paragraph on why this role, why Etech Mobility) to [email protected]. Or apply via the LinkedIn / Indeed listing.

HQ address: Unit 9 Network Park Industrial Estate, Duddeston Mill Road, Birmingham, B8 1AU

We're hiring fast. We aim to move from application to offer within 1-2 weeks. The process is light: a CV review, a video call, and references if we proceed.

Pay: £31,000.00-£37,200.00 per year

Benefits:

On-site parking

Experience:

Inbound call: 5 years (required)
Sales: 5 years (required)
Customer service: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior technical advisor jobs in birmingham, wmd

Senior Customer Service Advisor

Senior HR Advisor

Head of Technical & Facilities

Data Governance Manager

Digital Engagement Manager

Customer Success Manager (UK)

Operational Safety Manager - Electric

Senior Manager, Customer Success Engineering

Associate Surveyor - Asset Experience Associate

Accounts Semi Senior

Assistant Manager - Cyber and Digital Health

Head of Communication and Engagement

MP Publican Recruitment Advisor

Assistant Accountant

Learning & Talent Manager

Presales Consultant

Senior Manager - Supply Chain

Digital Analytics Lead - CRM

Head of Private Office

HSEQ Advisor

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