1st line service Work, Jobs in Birmingham (with Salaries)

1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Senior 1st Line Support Analyst
Intercity Technology —Birmingham
- Hybrid work
- Windows
- Communication skills
- Employee assistance programme
IT 1st Line Support Apprentice
QA Apprenticeships —Solihull
- £16,640 a year
- Full-time
- Computer networking
- Work from home
App Support Analyst
TVS Supply Chain Solutions —Birmingham
- £30,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
5d
Technical Support Engineer
M Group —Warwick
- 12 hour shift
- Windows
- IT
- Communication skills
- Employee discount
13d
IT Service Analyst
Samsic UK —Coventry
- £24,000 - £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- SharePoint
Quick apply
Early Help Administrator (23405)
Barnardo's —Birmingham
- £10,104.72 - £10,880.22 a year
- Administrative experience
- Annual leave
- Employee assistance programme
7d
Multi Trade Operative
GreenSquareAccord —Walsall
- £32,500 - £34,500 a year
- Maintenance
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Process Developer
TLT —Birmingham
- Full-time
- Hybrid work
- Azure
- SQL
- JavaScript
Management Trainee - Birmingham
SIXT —Birmingham
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
Personal Banker - Wolverhampton
State Bank of India (UK) Limited —Wolverhampton
- Up to £27,000 a year
- Full-time
- Sales
- Customer service
- Basic maths
- Referral programme
Quick apply
Operations & Commercial Trainer - Train Drivers
WM Trains —Birmingham
- Full-time
- Driving
- Employee assistance programme
Future Focus Community based Mental Health Recovery Worker
Burton & District Mind —Tamworth
- £26,617.50 a year
- Part-time
- Microsoft Office
- Patient care
- In-person
- Annual leave
- Work from home
Quick apply
12d
Talent Advisor
STARK Group —Coventry
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
- Flexible schedule
- Referral programme
Debt caseworker
Citizens Advice —Birmingham
- £28,090 - £32,322 a year
- Hybrid work
- Annual leave
- Flexible schedule
Trainer - Criminal Investigations
Insolvency Service —Birmingham
- £48,429 a year
- Part-time
- Hybrid work
- Project management
- Education
- Presentation skills
- Annual leave
- Employee assistance programme
12d
Progression Officer
YMCA Heart of England —Birmingham
- £29,211 a year
- Full-time
- Preschool
- Communication skills
Quick apply
Senior Content Officer – SuperTechWM
Birmingham City University —Birmingham
- £38,050 - £44,131 a year
- Part-time
- Hybrid work
- Project management
- University
- Financial services
3d
HSE Manager Staffordshire
SGS —Penkridge
- Engineering
- English
- Bachelor's degree
Senior IT Infrastructure Engineer
World of Books —Baginton
- Full-time
- Windows
- IT
- Communication skills

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1st / 2nd Line IT Support Analyst

OneSchool Global United Kingdom
Leamington Spa

Apply Now

Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Referral programme
On-site parking

Qualifications

Azure
Windows
IT support
IT
Intune

Full job description

OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office.
This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies.
The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs.
Key Responsibilities

Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets
Diagnose and resolve hardware, software, and basic network issues across end-user devices
Escalate more complex technical issues to senior engineers where appropriate
Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution
Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals
Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune)
Assist with user onboarding and offboarding, including account creation, device setup, and access permissions
Provide support for classroom technology including AV equipment, printers, and basic connectivity issues
Carry out routine maintenance tasks, software updates, and device lifecycle activities
Maintain accurate documentation and contribute to knowledge base articles
Support IT projects and system rollouts as required

About You

Experience in a 1st or 2nd line IT support role or similar customer-facing environment
Strong troubleshooting skills with the ability to resolve issues efficiently
Confident communicating with non-technical users in a clear and professional manner
Well organised, able to manage multiple tasks and priorities effectively
Takes ownership of tickets through to resolution, ensuring a positive user experience
Comfortable working both independently and as part of a team
Good working knowledge of:
Windows operating systems
Microsoft 365 (including Azure AD, Intune, Exchange)
A proactive attitude and willingness to learn new technologies
Committed to professionalism, data security, and safeguarding standards

What We Offer

Competitive salary, laptop, and on-site parking
25 days annual leave plus bank holidays
Workplace pension and staff referral scheme
A supportive, team-focused working environment
Exposure to a wide range of technologies and opportunities to develop your IT career
Modern, well-equipped office environment

About OneSchool Global
OneSchool Global is one of the world’s largest and most truly global schools, with over 8,000 students, 120+ campuses, and 2,000 staff across 20 countries. In the UK, we operate across 23 campuses.
Early applications are encouraged, and we reserve the right to close the vacancy if a suitable candidate is found.
Safeguarding
OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks.
We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment

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Refine Your Search

1st line service jobs in birmingham

1st / 2nd Line IT Support Analyst

Senior 1st Line Support Analyst

IT 1st Line Support Apprentice

App Support Analyst

Technical Support Engineer

IT Service Analyst

Early Help Administrator (23405)

Multi Trade Operative

Process Developer

Management Trainee - Birmingham

Personal Banker - Wolverhampton

Operations & Commercial Trainer - Train Drivers

Future Focus Community based Mental Health Recovery Worker

Talent Advisor

Debt caseworker

Trainer - Criminal Investigations

Progression Officer

Senior Content Officer – SuperTechWM

HSE Manager Staffordshire

Senior IT Infrastructure Engineer

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