Banking customer service Work, Jobs in Birmingham (with Salaries)

Lloyds Banking Group Customer Support - Birmingham
Lloyds Banking Group —Birmingham
- £26,200 - £26,950 a year
- Full-time
- Customer service
- Financial services
- Banking
13h
Customer Service Telephone Advisor - Coventry
The Co-operative Bank —Coventry
- £28,175 a year
- Weekend availability
- Customer service
- IT
- Communication skills
- Free parking
7d
Customer Service Executive
Secure Trust Bank —Solihull
- £25,000 a year
- Financial services
- Communication skills
- Banking
- Annual leave
Customer Service Advisor
Barclays —Leamington Spa
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Client Services Representative
Moneycorp —Coventry
- Full-time
- Hybrid work
- Customer service
- Word processing
- English
2d
Customer Service Representative
HSBC Global Services Limited —Worcester
- From £25,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee discount
7d
FTC Covert Finance Support Officer - Counter Terrorism Policing
West Midlands Police —Birmingham
- £28,914 - £32,613 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Customer Representative - Kidderminster
Nationwide Building Society —Kidderminster
- From £26,500 a year
- Full-time
- Customer service
- Banking
2d
Customer Insight Specialist - 6 Month FTC
The Co-operative Bank —Coventry
- £33,240 - £40,500 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Project management
9d
Customer Representative - Stafford
Nationwide Building Society —Stafford
- From £26,500 a year
- Full-time
- Customer service
- Banking
2d
Assistant Customer Service - Mandarin Speaking
Bank of China —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
Financial Sponsors - Associate Director
Shawbrook —Birmingham
- Full-time
- Microsoft Excel
- Management
- Customer service
- Employee assistance programme
- Employee discount
7d

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Lloyds Banking Group Customer Support - Birmingham

Lloyds Banking Group -
Birmingham

Apply Now

Job details

Full-time
£26,200 - £26,950 a year
13 hours ago

Benefits

Company pension

Qualifications

Customer service
Financial services
Banking

Full job description

End Date

Friday 24 July 2026

Salary Range

£26,200 - £26,200

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked

Job Description Summary

A full-time branch-based opportunity working 35 hours per week.

Job Description

JOB TITLE: Customer Support

LOCATION(S): Birmingham Caxton Gate
Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 35 hours a week, including Saturdays

WORKING PATTERN: Full-time

SALARY: £26,200 increasing to £26,950 after 6 months

What you’ll be doing

You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.

You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services.

We don’t expect you to know everything about banking — we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic.

As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.

What we’re looking for

A minimum of 12 months customer service experience.
A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
The ability to quickly build relationships to give customers a fantastic experience.
The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
The commitment to deliver on your promises and going above and beyond for your customer.
A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

Grow Your Career with Our Skill Progression Framework

At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.

Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%
An annual performance-related bonus
Private medical benefit with BUPA
Share schemes
Benefits you can adapt to your lifestyle, such as discounted shopping
22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
A range of wellbeing initiatives and generous parental leave policies
Salaries are reviewed annually on 1 April as part of our annual pay review
We’ll also provide you with a full uniform , so you’ll always feel prepared and won’t need to think about what to wear for work each day.

We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

Like what you hear? Join us! Apply today and find out more.

Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Apply Now

Refine Your Search

banking customer service jobs in birmingham

Lloyds Banking Group Customer Support - Birmingham

Customer Service Telephone Advisor - Coventry

Customer Service Executive

Customer Service Advisor

Client Services Representative

Customer Service Representative

FTC Covert Finance Support Officer - Counter Terrorism Policing

Customer Representative - Kidderminster

Customer Insight Specialist - 6 Month FTC

Customer Representative - Stafford

Assistant Customer Service - Mandarin Speaking

Financial Sponsors - Associate Director

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