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27

claims supervisor jobs in birmingham

Aged Debt Supervisor
Select Engineering —Birmingham
- £20.35 - £26.48 an hour
- Call to connect
- Analysis skills
- Team management
- Conflict management
Security Officer
DPD Group UK —Tamworth
- £39,000 a year
- Full-time
- Customer service
- Analysis skills
- Communication skills
- Free parking
Quick apply
2d
Learning Co-ordination Supervisor
BAM UK & Ireland —Birmingham
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
1d
Legal Administrator
Kennedys Law —Birmingham
- Hybrid work
13d
Outreach Adviser
Citizens Advice —Kidderminster
- £24,055 - £26,076 a year
- Part-time
- Organisational skills
- Computer skills
- In-person
Quick apply
10d
Paralegal - Insurance Litigation
DAC Beachcroft —Birmingham
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
Quick apply
Cover Supervisor
Hartshill Academy —Nuneaton
- £30,000 a year
- School
- Teaching
- Employee discount
Lead File Handler/Technical Supervisor
Keoghs —Birmingham
- £150,000 - £250,000 a year
- Full-time
- Hybrid work
- Team management
- Training & development
- Communication skills
- Employee discount
Quick apply
Stores Person
Diamond Bus —Tividale
- Full-time
- Computer literacy
- Computer skills
- Communication skills
Technical Supervisor/Team Leader - Military Deafness
Keoghs —Birmingham
- Full-time
- Hybrid work
- Team management
- Training & development
- Employee discount
Quick apply
General Operative - West Midlands, East Midlands, East of England
Serco Plc —Solihull
- £27,500 a year
- 8 hour shift
- Travel
- Annual leave
- Employee assistance programme
Team Leader
Chelmsford Star Co-operative Society —Birmingham
- £14.20 an hour
- Customer service
- Training & development
- Paid training
- Annual leave
4d
Financial Transactions Supervisor
Royal Shakespeare Company —Stratford-upon-Avon
- Full-time
- Hybrid work
- Microsoft Office
- Supervising experience
Highways Supervisor
Amey Ltd —Gailey
- Overtime
- Maintenance
- Team management
- Training & development
- Employee discount
Quick apply
Team Leader
OurCoop —Birmingham
- £14.20 an hour
- Customer service
- Training & development
- Paid training
- Annual leave
4d
Technical Supervisor - MOD NIHL
Keoghs —Birmingham
- Full-time
- Hybrid work
- Team management
- Training & development
- Communication skills
- Employee discount
Quick apply
Project Engineer- Survey
M Group —Coventry
- Annual leave
- Employee assistance programme
Production Manager
Matcon Limited —Evesham
- Full-time
- Engineering
- ERP systems
- Assembly
Engineering Supervisor
Diamond Bus —Kidderminster
- £23.50 an hour
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Forward Deployed AI Engineer
gravity9 —Birmingham
- Full-time
- Remote
- Master's degree
- Bachelor's degree
- Product management
Quick apply
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Aged Debt Supervisor

Select Engineering -
Birmingham

Apply Now

Job details

Fixed term contract
£20.35 - £26.48 an hour

Qualifications

Stakeholder collaboration
Stakeholder liaison
Mentoring junior staff
Internal department liaison
Microsoft Office Suite
Outbound debtor call management
Financial analysis
Analysis skills
Accounts Receivable Credit Control
Team management
Account escalation for debt management
Conflict management
Relationship management
Customer support
Professional development mentoring
Customer interaction
Training & development
Root cause analysis
Interpersonal troubleshooting
Time management
Analytics

Full job description

Location

Birmingham

Job type:

Contract

Salary:

££20.35 - £26.48

Contact name:

Keeley Atkinson

Contact email:

[email protected]

Contact phone:

01245403560

Job ref:

1197

Published:

25 days ago

Duration:

6 months (rolling)

Expiry date:

31 Dec 2026 23:59

Main purpose of the role:

Responsible for a portfolio of customers with invalid claims and/or overdue invoices for which payment needs to be obtained

Lead a team of two Collections Executives and work closely with Back Office, offering guidance on required actions and support with complex customer queries to aid in timely repayments

High levels of collaboration amongst various internal and external stakeholders

Expectation of root cause analysis to understand and improve customer behaviours

What you will bring:

A desire to drive your future and accelerate your career and the following experience and knowledge:

Credit control experience

Expert in financial / ledger analysis

High-level SAP competence

Experience in a fast-moving consumer goods or consumer packaged goods company

Proficient organisational, prioritisation and time management skills

Strong numerical, analytical and logical reasoning skills

Experience of working within a customer facing role

Experience in an Order to Cash environment

Advanced knowledge of MS Office Applications, particularly Excel

Able to identify and remove barriers to enable team success

Ability to coach and lead others

Effective Business Partnering

Conflict and Relationship Management

Responsibilities:

Hold weekly ledger reviews with Collections Executives to review outstanding debt, offering guidance and support to resolve complex queries

Support Collections Executives with customer contact escalations, this will involve customer phone calls, emails and on occasions face to face to recover monies owed

Conduct Overdues/Invalids meetings with Commercial

Conduct daily and ad-hoc Overdues meetings with the Back Office, guide and support in driving actions to ensure timely customer payments are received

Arrange ad-hoc meetings with key stakeholders to ensure required actions have been completed ahead of communications to the customer

Assist / co-ordinate in the prompt resolution of customer queries during the collections cycle

Undertake analysis of Root Cause Code in the Dispute Management System (DMS) to recognise common issues / trends

Liaise with internal stakeholders to drive a reduction in future claims based on Root Cause findings

Identify potential customer risks / behaviours and escalate to Credit Risk Analyst

Ensure Collections Executive is adhering to defined SLAs within the collection process and maintaining DMS Dispute Case data daily ("Housekeeping").If not, identify root cause and take actions to resolve

Increase capability/upskill the Collections Executive through training, mentoring and coaching

Adopt a Customer Service-Orientated approach to build and maintain positive relationships with customers and internal stakeholders

Consultant

Keeley Atkinson

Account Manager

Apply Now

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