Customer service team lead Work, Jobs in Birmingham (with Salaries)

Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Customer service
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
5d
Complaints Experience & Journey Lead
National Westminster Bank PLC —Birmingham
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Financial services
- Annual leave
6d
Customer Service Team Leader
Paddy Power —Birmingham
- From £13.25 an hour
- Full-time
- Employee discount
- Sick pay
Contact Centre Team Manager
Vax Ltd —Droitwich
- Up to £32,000 a year
- Weekend availability
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
6d
Lead Customer Experience Manager
Sainsbury's —Birmingham
- £36,250 a year
- Management
- Leadership
- Employee discount
Admin Team Leader - Maternity Cover
TR Fastenings —Walsall
- Up to £31,750 a year
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Life insurance
- Sick pay
Quick apply
Key Lead - Bullring, Hollister
AFH STORES UK LIMITED —Birmingham
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Business Development/Lead Generation - Telesales
Probrand Ltd —Birmingham
- £28,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sales Team Leader
LKQ Corporation —Birmingham
- Full-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Admin Team Leader
Trifast —Walsall
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Annual leave
- Employee assistance programme
Customer & Sales Support Team Leader
Keystone Group —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
8d
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
4d
B2B Telesales and New Business Lead
Whitefurze Ltd —Coventry
- £12.71 an hour
- Full-time
- CRM software
- Sales
- English
Quick apply
Front Office Team Leader
Hyatt Regency Birmingham —Birmingham
- £27,664 a year
- Weekend availability
- Hotel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Tyre Solutions Lead
RAC —Walsall
- £36,400 a year
- Communication skills
Government Soft Landings (GSL) Lead
Department for Work and Pensions —Birmingham
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Engineering
- Master's degree
- Presentation skills
- Annual leave
- Employee assistance programme
3d
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
Admin Team Leader
Eurest —Solihull
- £14.36 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Lead Online Manager
Sainsbury's —Sutton Coldfield
- £36,250 a year
- Management
- Leadership
- Employee discount
2d
Senior F&B Lead- NEC Exhibitions
Levy —Birmingham
- £37,000 a year
- Hospitality
- Customer service
- Leadership
- Annual leave
- Employee assistance programme

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customer service team lead jobs near birmingham

Helpdesk Team Leader

Emcor -
Nechells

Quick apply

Job details

Permanent | Full-time
£34,280 a year
5 days ago

Benefits

Cycle to work scheme
Discounted gym membership
Employee assistance programme
Paid volunteer time
Referral programme

Qualifications

Customer service
Computer literacy
Microsoft Office
Communication skills
Negotiation

Full job description

Role overview

Location: BBC Birmingham Mailbox

Salary: £34,280 pa + Overtime

Working Hours: 8:00- 17:00 Monday- Friday supporting 2x shift patterns

Contract Type: Permanent, Full Time

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role Overview:

Active supervision of the account help desk service, always providing an excellent level of customer service in the delivery of reactive and proactive task handling

Monitoring of service provided to ensure contractual compliance.

What you'll do:

To take overall daily responsibility and ownership of the helpdesk
To supervise the team and ensure all reactive work orders are responded to within timelines
Instil a culture of customer service excellence
To manage CAFM to ensure work orders are dealt with effectively
Monitor and respond accordingly to queries and client requests
Co-ordinate faults, schedule to engineers and communicate with customers
Liaising with Clients to escalate out of line incidents
Ensuring EMCOR UK meet the contractual delivery requirements
Raise purchase orders
Managing customer meeting arrangements
Any other duties, as requested by the management team
To provide holiday cover for colleagues when required

About the role

Who you'll be:

Both verbal and written communication should be excellent
Excellent customer service skills including handling of issues and negotiation skills
Planning and organisation skills
Ability to be resilient under pressure and be able to converse confidently with staff, suppliers, and customers at all levels
Computer literate with Microsoft Office knowledge
Knowledge and experience in the operation of a CAFM system advantageous
Ability to multitask and manage time effectively
Personable and approachable

EMCOR UK benefits

Benefits:

25 Days holidays + Bank holidays
Holiday Buy Scheme - up to 5 days a year
Industry leading Maternity & Paternity Policies
Refer a Friend scheme – worth £500 per referral
GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
Extensive Learning & Development opportunities, including opportunities for progression.
Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
Bike To Work Scheme
Paid volunteering and charity days
Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

Quick apply

Refine Your Search

customer service team lead jobs in birmingham

Helpdesk Team Leader

Complaints Experience & Journey Lead

Customer Service Team Leader

Contact Centre Team Manager

Lead Customer Experience Manager

Admin Team Leader - Maternity Cover

Key Lead - Bullring, Hollister

Business Development/Lead Generation - Telesales

Sales Team Leader

Admin Team Leader

Customer & Sales Support Team Leader

Customer Services Team Manager

B2B Telesales and New Business Lead

Front Office Team Leader

Tyre Solutions Lead

Government Soft Landings (GSL) Lead

BCAL Operations Team Leader (Specialist Logistics)

Admin Team Leader

Lead Online Manager

Senior F&B Lead- NEC Exhibitions

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