customer service team lead Work, Jobs in birmingham (with Salaries)

Customer Service Team Leader
Atkore —West Bromwich
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Guest Service Lead
Portico Corporate Reception Management —Birmingham
- £38,000 a year
- Full-time
- Hospitality
- Management
- Leadership
- Annual leave
- Life insurance
Quick apply
13d
Customer Service Team Leader
Culligan UK limited —Wolverhampton
- £32,500 a year
- Full-time
- Customer service
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Delivery Team Leader (fixed term)
CIPP —Solihull
- Up to £30,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Store discount
Quick apply
5d
Visual Team Leader
NEXT —Birmingham
- £13.84 an hour
- Full-time
- Customer service
Team Leader
WHSmith Travel —Birmingham
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Team Leader
WH Smith PLC —Birmingham
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Team Leader
Proper Snacks —Nuneaton
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
Café - Team Leader
WHSmith Travel —Birmingham
- Part-time
- Leadership
- Café
- Employee assistance programme
- Employee discount
Quick apply
13h
Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme
practice Lead/ Receptionist
Highfield Dental Clinic —Birmingham
- £24,420.00 - £35,977.33 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
1d
People & Service Team Leader
River Island —Birmingham
- £27,520 a year
- Weekend availability
- Sales
- Leadership
- Communication skills
- Employee discount
Quick apply
8d
Customer Business Readiness Lead
Walsall Council —Walsall
- £47,181 - £50,269 a year
- Full-time
- English
- No degree
- Flexitime
1d
TEAM MANAGER
Primark —Birmingham
- £33,189 a year
- Sales
- Organisational skills
- Leadership
1d
Agile Delivery Lead
SCC —Birmingham
- £65,000 - £75,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Agile
- Communication skills
Key Lead - Bullring, Hollister
AFH STORES UK LIMITED —Birmingham
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Lead, Experience
Canada Goose EU B.V. UK Branch —Birmingham
- Bachelor's degree
- Organisational skills
- Leadership
Quick apply
Senior Credit Lead
OneAdvanced —Birmingham
- Mentoring
- IT
- Work from home
- Employee assistance programme
Administration Team Leader
Nuffield Health —Wolverhampton
- Full-time
- Management
- Administrative experience
- Employee discount
- Gym membership
Dispatch Team Manager (12 month FTC)
South Staffs Water —Walsall
- Up to £37,000 a year
- Full-time
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
19h

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Customer Service Team Leader

Atkore -
West Bromwich

Quick apply

Job details

Permanent

Benefits

Free parking
Cycle to work scheme
Free flu jabs
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
On-site parking

Qualifications

CRM software
Customer service
Continuous improvement
Mentoring
Organisational skills
Leadership
Communication skills

Full job description

Customer Service Team Leader

Who we are:

Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together – a future focused on empowering our customers while we power and protect the world.

With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure.

Who we are looking for:

We are looking for an experience Customer Service Lead, to be responsible for overseeing the day-to-day operations of the customer service team, handling escalated customer issues, and ensuring a smooth customer experience. You will work closely with internal departments to resolve problems efficiently while maintaining a high level of service.

What you’ll do:

Lead and support the customer service team in managing daily inquiries, complaints, and service requests.
Act as the first point of contact for escalated customer issues and ensure prompt resolution.
Develop and implement processes to improve customer service efficiency and satisfaction.
Monitor customer interactions, ensuring high-quality service and compliance with company standards.
Work closely with production, logistics, and sales teams to address customer concerns effectively.
Train and mentor customer service representatives to enhance their problem-solving and communication skills.
Analyze customer feedback, identify trends, and provide recommendations for service improvements.
Maintain accurate records of customer interactions and resolutions for reporting and analysis.
Assist in setting team goals and performance metrics, ensuring continuous improvement.

What you bring:

Proven experience in a senior customer service role, preferably in a manufacturing or industrial environment.
Strong leadership skills with experience managing or mentoring a customer service team.
Excellent problem-solving abilities with a proactive and customer-focused approach.
Ability to handle difficult conversations and resolve issues effectively.
Strong communication and interpersonal skills to liaise with customers and internal teams.
Experience working with CRM systems and customer service software.
Ability to analyse data and customer trends to improve processes.
Strong organisational and multitasking skills in a fast-paced environment.
Ability to works well under pressure and have attention to detail.

Why Join Us?

Opportunity to work in a dynamic and growing manufacturing business.
Supportive team culture with career growth opportunities.
A chance to make a real impact by improving customer experience and service standards.

Benefits.

Companywide bonus scheme
25 days annual leave
Service and recognition awards.
Training and development opportunities
Company Pension
Life Assurance 4x salary
Discounted Gym Membership
Enhanced family friendly policies
Free annual flu vaccination vouchers
Employee assistance program which includes a 24/7 virtual GP service
Cash health plan.
Free home cyber security training
Cycle to work scheme.
Free onsite parking

37 hours a week, Monday to Thursday 8.30am – 4.30pm and Friday 8.30am – 4pm at our West Bromwich site.

Atkore is committed to creating an engaged and aligned workforce that drives a collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviors, all in a way that’s consistent with our core values. Together, we build strong leaders that continually endeavor to move us forward.

Quick apply

Refine Your Search

customer service team lead jobs in birmingham

Customer Service Team Leader

Guest Service Lead

Customer Service Team Leader

Delivery Team Leader (fixed term)

Visual Team Leader

Team Leader

Team Leader

Customer Service Team Leader

Café - Team Leader

Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham

practice Lead/ Receptionist

People & Service Team Leader

Customer Business Readiness Lead

TEAM MANAGER

Agile Delivery Lead

Key Lead - Bullring, Hollister

Lead, Experience

Senior Credit Lead

Administration Team Leader

Dispatch Team Manager (12 month FTC)

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