Job Ref: INT25202
Branch: Mercure Birmingham West Hotel
Location: Mercure Birmingham West Hotel, West Bromwich
Salary/Benefits: £40k starting salary, negotiable depending on experience
Contract type: Permanent
Hours: Full Time
Shift pattern: Base on business requirements
Hours per week: 40
Posted date: 14/05/2026
Closing date: 16/06/2026
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Minimum of 28 days holiday
- Staff meals on duty
- Access to hotel gym facilities
- Career and lifestyle breaks – Allowing you to take time off for key life events.
- Free staff parking
A day in the life of…
As the Operations Manager, you will be responsible for the overall performance of operational departments within the hotel to include Reception Night, Housekeeping, FB as well as Conference Events, Kitchen and Leisure. Part of the key responsibilities will include:
- Drive effective performance management to include payroll operational expenses
- Oversee procurement and related processes for all operational departments ensuring delivery of financial targets
- Contribute to the strategic business plan, maximizing revenue opportunities
- Drive guest experience across the guests' journey and strive to deliver exceptional guest satisfaction
- Deliver Brand and Management company standard operating procedures across all operational departments to support Brand requirement delivery
- Deliver exceptional HS standards across the business and meet minimum company expectation
- Grow Team Engagement and ensure effective communication to all levels of the departments
- Supervise Recruitment team retention across operational departments, foster team development and promote a culture of service excellence
- Manage guest expectation and feedback and cultivate a culture of continuous improvement
This role offers a significant opportunity for career advancement, including potential delegation of General Manager responsibilities and involvement in enhancing the daily guest experience.
What do we need from you?
- Experience and a successful track record of managing at Food and Beverage Manager or Operations Manager level within a hotel or hospitality venue, experience within a major global brand is preferred.
- You will have a strong experience in managing large Conference and Event Operations
- Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
- You'll have extensive experience of working within structured team environment and able to demonstrate effective influencing skills.
- You'll be highly commercially driven, thinking like a customer but always acting like an owner.
- Highly motivated and enthusiastic and good team player.
- Experience managing a busy team to improve their performance through coaching and feedback, and create performance and development goals for colleagues, recognising good performance.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Mercure Birmingham West is ideally located in the heart of West Bromwich, perfect for leisure and business stays. We are less than 5 miles from Birmingham City Centre and only a stone's throw from West Bromwich Albion Football Club. We're situated just off the M5, so you'll have no issues getting around if you want to explore further afield. At the end of a busy day exploring Birmingham, return to bright and spacious rooms to relax with a drink or bite to eat.
We have 17 versatile and recently renovated meeting rooms, ideal for meetings, conferences and events. All are equipped with new furniture and the latest ClickShare audio-visual technology. After hitting the gym, head to the sauna or steam room before taking a dip in our indoor pool.
The hotel is well located for both international and domestic travellers arriving into Birmingham Airport or those visiting the National Exhibition Centre (NEC). Warwick, Stratford-upon-Avon and Worcester are also within reach from the hotel.
