Connect to your Industry
Are you looking for the next exciting career opportunity? Do you have a passion for delivering a high-quality service and exceptional customer experience? Do you want to work in a supportive team where you are valued for the diversity that you bring, and your ideas are encouraged? If so, this could be the role for you. HR Services are looking for an HR Advisor to join our HR Advisory Service. The primary purpose of the role is to be a trusted advisor to HR and business stakeholders, providing high-quality advice and support across HR Advisory case management. The team works closely with a wide range of SME colleagues from the internal HR community to deliver a coordinated service to the business.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
The HR Advisory T1 Advisor will play a key role in smooth running of the HR Advisory service within Enterprise Business Solutions. The role is focused on managing complex, higher-risk HR Advisory casework, where experienced judgement, strong employment law knowledge, commercial awareness and sensitivity are required. You will help ensure the right level of expertise is applied to each case, support fair and consistent outcomes for employees, and contribute to effective risk mitigation for the firm.
You will provide day-to-day HR advisory support to employees, people leaders and partners across Deloitte UK, acting as a trusted advisor on HR matters, with primary responsibility for T1 casework and for supporting U2 Senior Assistant casework where required. Responsibilities will include, but are not limited to:
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Managing complex and higher-risk T1 HRA casework, including performance management cases at Director grade and below, performance dismissal appeals, complex exam fail cases, misconduct investigations, disciplinary matters, informal grievances, flexible working queries, complex ER queries and other cases with elevated legal, commercial or reputational risk.
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Providing clear, pragmatic and commercially balanced advice to stakeholders, ensuring decisions are aligned to policy, process, employment law considerations and the firm’s approach to managing commercial risk.
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Producing, reviewing and quality assuring case documentation to a high standard, including scripts, meeting notes, outcome letters, case reports, due diligence records and supporting materials.
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Maintaining accurate and timely records in ServiceNow, ensuring key fields are completed in line with guidance, quality standards and deadlines.
- Complete all relevant case activities that may impact payroll outcomes, such as dismissal actions or withholding company sick pay, ensuring they are progressed accurately and in time for payroll deadlines, with all required stakeholders informed in line with procedural guidelines.
- Engaging with relevant HR SME teams and stakeholders, including Employee Relations, OGC, Ethics, Occupational Health and other regulatory stakeholders where specialist input or oversight is required.
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Managing escalations from U2 colleagues, Enterprise Business Solutions and the wider HR community, ensuring appropriate case ownership, stakeholder management, timely follow-up and escalation to T2 team leaders for the highest-risk matters.
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Coaching, mentoring and supporting U2 colleagues through case guidance to build capability and support clear career development pathways.
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Supporting continuous service improvement by acting as, or contributing to, Primary T1 Process Champion activity, maintaining SOPs and process flows, identifying process enhancements and helping embed consistent ways of working across HR Advisory.
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Ensuring effective handover of cases where input or completion is required by the wider HR community, with clear ownership, next steps and risk considerations documented.
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Ensuring compliance with data protection, confidentiality, security, document management and operational hygiene requirements at all times.
Connect to your skills and professional experience
You thrive being a team player, sharing knowledge, experience and ideas and enjoy collaborating with peers, the wider HR community, and the business to find the best fit solutions.
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Strong technical HR and employee relations experience, with the ability to manage complex, sensitive and high-risk casework from initial advice through to resolution, including formal processes, appeals, investigations and dismissal-risk scenarios.
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Demonstrated ability to assess risk, complexity and strategic importance, exercise sound judgement and provide commercially balanced advice, escalating appropriately to people leader, HR SMEs or management where matters carry significant legal, regulatory or reputational exposure.
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Confident stakeholder management, communication and influencing skills, with the ability to explain complex issues clearly, challenge constructively and build trust with People Leaders, partners, HRBPs and colleagues across HR Services.
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A proactive approach to case progression, data integrity and service delivery, including accurate ServiceNow record keeping, timely updates, completion of required process steps and strong attention to detail.
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Experience of coaching, upskilling or supporting colleagues, including providing peer review, helping others prepare for complex case activity and embedding consistent processes, guidance and ways of working across a team.
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A continuous improvement mindset, with the ability to identify process improvements, support documentation updates and contribute to practical changes that improve consistency, efficiency and customer experience.
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A strong advocate for data integrity and compliance, ensuring accurate and timely record-keeping of all employee relations matters within the case management tool (Service Now).
Other skills include:
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A confident delivery of verbal and written communications with excellent attention to detail.
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An ability to develop effective relationships with key stakeholders.
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Ability to influence through personal credibility.
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Adaptable to change and ways of working.
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Software skills: Excellent knowledge of Microsoft Office (particularly Excel and PowerPoint) and specific HR applications – of these, SAP and ServiceNow are preferable.
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Industry knowledge: An experienced HR professional that has come from either a professional services environment or alternatively a fast-paced demanding ER role.
Connect to your business - Enabling Functions
Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.
Central business services
We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
Connect with your colleagues
“I have recently joined the team and it has been a great experience. The team is welcoming, friendly and always willing to help each other. I really enjoy the variety of case work and that every day is different.”-Alex, Enabling Functions
‘We work together as such a great team in HR Advisory. You are never alone and there is always someone to support you. We work hard but have a laugh along the way!’ -Chloe, Enabling Functions
Our hybrid working policy
You’ll be based in Birmingham, Cardiff or Milton Keynes with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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