About the Role:
At HomeSite Property & Technology Solutions Ltd, we believe technology should make everyday work simpler, faster, and more reliable. We are looking for an IT Support Technician to join our Birmingham team and provide high-quality technical support across our business operations.
This role is ideal for a hands-on IT professional who enjoys troubleshooting, helping users, and improving technology systems. You will be responsible for resolving technical issues, maintaining IT equipment, supporting business applications, and ensuring users receive a smooth and efficient IT experience.
You are not just fixing problems—you are helping create a reliable technology environment that allows our teams to work effectively. You will work closely with colleagues across the business, identify opportunities for improvement, and play an important role in maintaining our IT services.
Why Work With Us?
Supportive Environment: Join a growing company where your technical skills and ideas are valued. You will work with a team that encourages collaboration, problem-solving, and continuous improvement.
Career Development: We support professional growth and provide opportunities to expand your technical knowledge, work with new technologies, and develop your IT career.
Variety of Challenges: Every day brings different technical challenges, from user support and troubleshooting to system improvements and technology projects.
Modern Technology Focus: You will work with current IT systems, business applications, and tools that support efficient and secure operations.
Impact: Your work will directly improve the experience of employees and users by keeping technology reliable, secure, and easy to use.
Key Responsibilities:
Technical Support: Provide first-line and second-line IT support through email, phone, remote access, and in-person assistance. Diagnose and resolve hardware, software, and system issues.
Hardware Management: Install, configure, maintain, and troubleshoot computers, laptops, printers, mobile devices, and other IT equipment.
Software Support: Support Windows operating systems, Microsoft 365 applications, business software, and user access requirements.
User Administration: Manage user accounts, permissions, password resets, and access requests while following security procedures.
Network Troubleshooting: Assist with connectivity issues, Wi-Fi problems, basic networking tasks, and IT infrastructure support.
Documentation: Maintain accurate records of technical issues, solutions, processes, and support activities.
IT Improvement Projects: Support system upgrades, technology improvements, and ongoing IT initiatives.
Customer Service: Provide professional, friendly, and efficient support to ensure users receive a positive IT experience.
What We Are Looking For:
Experience: Previous experience in an IT Support Technician, Help Desk Technician, Service Desk Analyst, Desktop Support Technician, or similar technical support role.
Technical Knowledge: Strong understanding of computer hardware, Windows operating systems, software troubleshooting, Microsoft 365, and general IT support principles.
Problem Solving: Ability to investigate technical issues, identify solutions, and communicate clearly with both technical and non-technical users.
Communication Skills: Excellent customer service skills with the ability to explain technical information in a simple and professional way.
Organisation: Strong attention to detail with the ability to manage multiple support requests and prioritise tasks effectively.
Certifications: IT certifications such as CompTIA A+, Microsoft certifications, or equivalent experience are desirable.
Mindset: You are proactive, dependable, and enjoy learning new technologies while delivering reliable support.
Pay: £28,000.00-£34,000.00 per year
Benefits:
- Employee mentoring programme
- Flexitime
- Health & wellbeing programme
- Work from home
Work Location: Hybrid remote in Birmingham B21 9LR
