Patient experience manager Work, Jobs in Birmingham (with Salaries)

Patient Access Manager
HCA Healthcare UK —Birmingham
- Full-time
- Customer service
- Communication skills
- Employee discount
5d
Patient and Public Involvement and Engagement Manager - College of Medicine and Health - 107625 - Grade 7
University of Birmingham —Birmingham
- £36,636 - £48,822 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Sick pay
Talent & Development Manager
Nonacus —Birmingham
- £40,000 - £50,000 a year
- Full-time
- Annual leave
- Gym membership
Quick apply
Facilities Manager
St Andrew's Healthcare —Birmingham
- £45,000 - £57,000 a year
- Full-time
- Leadership
- Communication skills
- Free parking
- Annual leave
Communications Manager
Midlands Air Ambulance Charity —Shifnal
- £43,000 - £48,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Store discount
Quick apply
11d
Hospitality Team Lead
Spire Healthcare —Birmingham
- Full-time
- Hospitality
- Customer service
- Leadership
- Annual leave
Virtual Dental Key Account Manager
IQVIA —Birmingham
- Full-time
- Remote
- Sales
- No degree
- IT
- Work from home
- Employee discount
Workplace Experience Manager
ISS Facility Services —Birmingham
- Management
- Analysis skills
- Continuous improvement
2d
Assistant Manager
Boots —Birmingham
- Weekend availability
- Organisational skills
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quality and Risk Manager
HCA Healthcare UK —Birmingham
- Full-time
- Microsoft Excel
- Hospital
- Microsoft Office
- Employee discount
12d
Practice Manager
Springfield Medical Practice —Coventry
- £55,000 a year
- Full-time
- Business development
- Project management
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
Clinic Receptionist
Ebs Physiotherapy St Albans: Sports Injury Specialists —Birmingham
- £30,420.00 - £38,534.30 a year
- Part-time
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
Human Resources Business Partner
Birmingham Women's and Children's NHS Foundation Trust —Birmingham
- £66,582 - £77,368 a year
- Full-time
- Human resources
2d
Virtual Key Account Manager
IQVIA —Birmingham
- Full-time
- Remote
- Negotiation
- Work from home
- Employee discount
Openings Support Manager
Hickory's Smokehouse —Birmingham
- Up to £35,000 a year
- Full-time
- Driving
- Restaurant
- Restaurant experience
- Health & wellbeing programme
- Employee discount
Quick apply
Optical Practice Manager
Hakim Group —Birmingham
- Full-time
- Patient care
- In-person
- Employee discount
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Quality and Governance Manager
Spire Healthcare —Birmingham
- Full-time
- Computer literacy
- Leadership
- Free parking
- Annual leave
Health Records Access Co-Ordinator
The Royal Wolverhampton NHS Trust —Wolverhampton
- £25,760 - £27,476 a year
- Part-time
- IT
- Communication skills
- School
- Work from home
3d
Part Time Theatre Practitioner
PracticePlusGroup —Birmingham
- IT
- Annual leave

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Patient Access Manager

HCA Healthcare UK -
Birmingham

Apply Now

Job details

Full-time
5 days ago

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Employee discount
Car scheme

Qualifications

Customer service
Communication skills

Full job description

Role: Patient Access Manager
London: Harborne Hospital, Birmingham
Full time 37.5 hours, Monday-Friday
Permanent
Salary – Competitive experience + Benefits (pension, health cover, flexible benefits and excellent career development)

We’re looking for a Patient Access Manager to join our team based at The Harborne Hospital, Birmingham. This is your opportunity to become a vital part of the UK’s largest private healthcare provider by joining our Patient Access department. We are going through a sustained period of growth and expansion, and we are looking for an individual who matches our vision.

As a Patient Access Manager, your role is to lead the management and progressive development of high quality and customer responsive services, to maximise revenue capture and contribute to achieving the Hospital’s Business Plan.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

Facilitate the patient access experience by providing a world class service to our patients through a seamless patient journey and a high level of customer care at all times
Overall management & responsibility for Facility Revenue Cycle ensuring maximum revenue capture
Recruit, appraise and develop the Patient Access Leaders within each team
Develop and implement working alongside the Facility Senior Management Team (SMT).
Ensure compliance with statutory and regulatory procedures in accordance with registering authorities, policies and guidelines, including internal and external financial audit requirements
Continually maintain knowledge and adherence of all Hospital procedures and policies which are related to Patient Access and effectively communicate changes to the teams.
Build, maintain and develop effective and appropriate working relationships with all service users
Monitor, control and manage expenditure and to participate in the preparation of the department annual budget

What you'll bring:

Management and Administration experience, ideally in Healthcare setting
Excellent communication and customer service- Skills including empathy, persuasion and influence
Professional skills including reliability, work ethic and workplace etiquette
Problem solving ability and high emotional intelligence

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Patient Access Manager, you’ll be eligible for:

25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
Private Healthcare Insurance for treatment at our leading hospitals.
Private pension contribution which increases with length of service.
Season Ticket Loan and Cycle to Work scheme.
Brand new Electric car scheme with Octopus Energy
Group Life Assurance from day one.
Critical illness cover.
Enhanced Maternity and Paternity pay.
Corporate staff discount for all facilities including Maternity packages at The Portland.
Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
Discounts with over 800 major retailers.

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

The Wilmslow Hospital team also have an active social team who arrange celebrations inside and outside of work.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

Unique and Individual: We recognise and value everyone as unique and individual
Kindness and compassion: We treat people with kindness and compassion
Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

#LI-LC1

Apply Now

Refine Your Search

patient experience manager jobs in birmingham

Patient Access Manager

Patient and Public Involvement and Engagement Manager - College of Medicine and Health - 107625 - Grade 7

Talent & Development Manager

Facilities Manager

Communications Manager

Hospitality Team Lead

Virtual Dental Key Account Manager

Workplace Experience Manager

Assistant Manager

Quality and Risk Manager

Practice Manager

Clinic Receptionist

Human Resources Business Partner

Virtual Key Account Manager

Openings Support Manager

Optical Practice Manager

Customer Care Coordinator

Quality and Governance Manager

Health Records Access Co-Ordinator

Part Time Theatre Practitioner

I want to receive the latest job alerts for patient experience manager in birmingham

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