Please note: Transitional pay points within Grades E will be removed from 01 August 2026. Appointments made on or after this date will be to the relevant substantive pay point within the grade. Where an appointment is made to a transitional pay point before 01 August 2026, salary will automatically move to the relevant substantive pay point within the grade from 01 August 2026.
About Birmingham City University
At Birmingham City University, we are a diverse and inclusive learning community of over 31,400 students from more than 120 countries. We aim to become an exemplar anchor institution, creating and sharing knowledge for a better and more inclusive society. We are committed to providing a transformational educational experience, supporting world-class research, and fostering a collaborative and supportive working environment for our staff.
Recognised as one of the UK’s Top 250 employers (Financial Times & Statista), we pride ourselves on being a place where colleagues feel valued, supported, and able to grow their careers while contributing to the success of our students and communities.
Our student demographic reflects the rich cultural and ethnic diversity of Birmingham itself, with a significant proportion of students from minoritised ethnic backgrounds and the majority of our home students coming from the West Midlands. This diversity is a strength, and it calls for a workforce that is equipped to challenge deficit narratives and thinking — those assumptions that position students from underrepresented groups as lacking rather than recognising their assets, strengths and potential.
By embracing this perspective, we aim to create an environment where all students and colleagues can thrive, and where our work contributes positively to the social, cultural and economic life of Birmingham and beyond.
Role Summary
As Enrolment Officer, you will take ownership of the University’s enrolment activities, ensuring processes are delivered effectively, accurately and in line with University regulations and deadlines.
You will lead and support a team of Enrolment and Graduation Coordinators, providing guidance, allocating work and monitoring delivery across key enrolment activities. Working closely with colleagues across Student and Academic Services and wider professional services teams, you will play an important role in ensuring students receive a seamless experience during key points of the student lifecycle.
Key Responsibilities
Through effective coordination and leadership of enrolment activities, you will:
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Lead the planning and delivery of annual enrolment processes, ensuring activities are completed accurately and on schedule.
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Manage, support and develop a team of Enrolment and Graduation Coordinators, allocating workloads and supporting effective performance.
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Work collaboratively with academic and professional services teams to coordinate enrolment activities, communications and student record management.
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Oversee the delivery of enrolment and verification services, responding to requests from students, staff and external stakeholders.
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Maintain accurate procedures, guidance documents and records relating to enrolment processes.
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Use student record systems and data to monitor progress, identify issues and provide reports on enrolment activity.
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Act as a key point of contact for enrolment enquiries, providing excellent customer service and resolving queries effectively.
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Support the delivery of graduation activities and other key University events, including enrolment, open days and clearing.
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Identify opportunities to improve processes and contribute to the development of more efficient ways of working.
Requirements
We are looking for someone with experience of managing administrative teams or coordinating complex processes within a busy environment.
Essential requirements include:
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Experience of leading, supporting or coordinating administrative teams and activities.
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Strong organisational skills, with the ability to prioritise competing demands and meet deadlines.
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Experience using student information systems, databases or similar record management systems.
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Ability to build effective working relationships with academic and professional services colleagues.
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Excellent communication skills, with the confidence to engage with a wide range of stakeholders.
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Experience delivering a high-quality customer service experience in a busy environment.
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Strong problem-solving skills and the ability to identify and support process improvements.
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Proficiency in Microsoft Office applications, particularly Excel and Word.
Desirable experience includes:
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Experience working within higher education administration.
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Knowledge of university enrolment processes, regulations and procedures.
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Experience coordinating events or large-scale operational activities.
Further Information
If you are excited by the opportunity to help shape the future of Student and Programme Administration Team, we would love to hear from you.
For an informal discussion about the role, please contact Tori Matthews at [email protected].
Interviews for this role are planned to take place on 11 August 2026.
We reserve the right to close this vacancy early if we receive a high volume of applications, and encourage you to apply as early as possible to avoid disappointment.
Please note that candidates who have been unsuccessful for the same role within the last six months may not normally be reconsidered. We encourage applicants to reapply when they have gained additional skills, qualifications, or experience relevant to the role.
Why not explore our campuses using our interactive map: Interactive Map | Birmingham City University
The appointed candidate will normally be employed through our subsidiary company, BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to re-enter the scheme may do so and will be employed directly by the University.
Why work for us
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Work–life balance – Generous leave and hybrid working (role dependent).
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Career development – Opportunities to grow, develop and progress your career.
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Reward and wellbeing – Competitive pay, pension, a health cash plan, wellbeing support and a wide range of staff benefits.
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Inclusive culture – A supportive, diverse environment where everyone belongs.
Visa Sponsorship
This role may be eligible for sponsorship under the Skilled Worker visa route, subject to meeting the relevant criteria. For further information, please visit: https://www.gov.uk/skilled-worker-visa
Equality, Diversity & Inclusion
We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.
Disability Confident Employer
Birmingham City University is proud to be a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process. Disabled applicants who meet the essential criteria for the role will be guaranteed an interview.
