Working from home customer service advisor role Work, Jobs in Birmingham (with Salaries)

Customer Service Advisor
Consumer Council for Water —Birmingham
- £24,476 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
2h
Complaints/Customer Experience Advisor
Platform Housing —Birmingham
- Up to £34,845 a year
- Remote
- Annual leave
- Employee assistance programme
12d
Customer Experience Advisor
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Customer Services Advisor (12 Months Fixed Term)
Bournville Village Trust —Birmingham
- £25,939 - £26,661 a year
- Full-time
- Customer service
- English
- Microsoft Office
2d
Part Time Customer Service Advisor (12 Month Fixed Term Contract)
West Brom —Birmingham
- £17,802.00 - £17,802.14 a year
- Part-time
- Customer service
- Employee discount
5d
Customer Service Advisor
Trophystore.co.uk Ltd —Tamworth
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
8d
Domestic Abuse Helpline Advisor
Trident Reach —Birmingham
- £20,982 a year
- Part-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Retail Sales Advisor - 20 Hours
DFS —Dudley
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
Contact Centre/Sales Advisor
Camping and Caravanning Club —Coventry
- £25,687.70 a year
- Overtime
- Hybrid work
- Sales
- Communication skills
- Time management
- Annual leave
- Work from home
Quick apply
HR Advisor
National Highways —Birmingham
- £27,250 a year
- Hybrid work
- Customer service
- Human resources
- Organisational skills
5h
Technology Sales Executive
Softcat —Birmingham
- £26,250 - £28,900 a year
- Communication skills
- School
- Flexible schedule
Travel Experience Specialist
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
People Advisor - Operations & Analytics
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Administrative experience
- Analysis skills
13d
Retail Sales Advisor - Coventry
Oak Furnitureland —Coventry
- £44,700 - £49,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Sales Team Lead
BT —Birmingham
- Hybrid work
- Annual leave
- Work from home
5d
Lettings Advisor
Bromford —Lichfield
- £28,462.50 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Sick pay
2d
Sales Development Representative - Digital Commerce
Columbus United Kingdom —Birmingham
- Full-time
- Hybrid work
- CRM software
- Microsoft Access
- Travel
- Annual leave
- Work from home
Quick apply
7d
Political Advisor
City of Wolverhampton Council —Wolverhampton
- £36,363 - £40,777 a year
- Full-time
- Hybrid work
- Administrative experience
9d
Reward and Benefits Co-Ordinator
Halfords —Redditch
- £30,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Case Management Officer
Caresoft Global —Solihull
- £17.00 - £17.69 an hour
- Full-time
- Customer service
- Continuous improvement
- Human resources
Quick apply
2d

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Customer Service Advisor

Consumer Council for Water -
Birmingham

Apply Now

Job details

Permanent | Full-time
£24,476 a year
2 hours ago

Benefits

Free flu jabs
Annual leave
Company pension

Qualifications

Analysis skills
Presentation skills
Communication skills

Full job description

Details

Reference number

471752

Salary

£24,476

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Executive Officer

Contract type

Permanent

Business area

CCFW - Commercial

Type of role

Contact Centre

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Birmingham, West Midlands (England), B2 4BH

About the job

Job summary

As a Customer Service Advisor, you will take full ownership of complaints that customers have been unable to resolve with their water company or retailer.

Job description

The Role

As a Customer Service Advisor, you will take full ownership of complaints that customers have been unable to resolve with their water company or retailer. You will act as the single point of contact throughout each case, balancing empathy with clear, evidence‑based decision‑making to secure fair outcomes. You will deliver a low‑effort, high‑quality experience by understanding customer needs early, communicating clearly, and progressing cases efficiently.

You will also play an important role in improving services across the water sector by identifying trends, sharing insight, and highlighting both good and poor practice.

Key responsibilities:

Manage a personal caseload from first contact to resolution, ensuring timely progress and accurate records
Investigate complaints, reviewing evidence from customers and water companies to provide balanced guidance
Challenge companies where necessary to secure appropriate outcomes
Communicate proactively with customers and companies, using phone contact as the primary channel
Resolve complaints early wherever possible, supporting constructive conversations and mediation‑style approaches
Deliver a simple, low‑effort customer journey with clear next steps and realistic timescales

Person specification

Essential Skills & Experience:

Experience in a customer‑facing role, ideally involving complaints or complex enquiries
Confidence managing a caseload and progressing issues to resolution
Strong analytical skills and the ability to identify key facts to guide outcomes
Excellent communication skills, particularly by phone, with the ability to explain complex issues clearly and simply
A calm, professional approach to difficult conversations and sensitive situations
A proactive, accountable mindset focused on delivering fair outcomes and a low‑effort customer experience

Benefits

Alongside your salary of £24,476, Consumer Council for Water contributes £7,090 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Hybrid working policy - 8 days per month office‑based; remainder from home (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance)
25 days annual leave plus 10½ days public and privilege holidays
Flexi time is available, with the ability to accrue and take time off in lieu throughout the year
Generous Civil Service Pension
Health & Fitness allowance
Paid allowance days for voluntary work
Wellbeing Hour once a month
Onsite coffee shop
Free eye test every 2 years and annual flu jab

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

To be considered for this role, please click on the link provided.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Gi Group
Email : [email protected]

Recruitment team

Email : [email protected]

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team