& payroll advisor Work, Jobs in Birmingham B13 (with Salaries)

Case Management Advisor - GFS - Payroll
Select Engineering —Solihull
- £23.60 an hour
- Call to connect
- Customer service
- Continuous improvement
- Human resources
9d
HR & Payroll Advisor
FireGlass UK Ltd. —Oldbury
- Full-time
- Management
- Master's degree
- Bachelor's degree
Payroll Advisor
Jerroms —Solihull
- Microsoft Excel
- Communication skills
Quick apply
Senior Payroll Advisor
Jerroms —Solihull
- Microsoft Excel
- Communication skills
- Tax experience
Quick apply
9d
HR & Payroll Administrator
Shipley Estates Ltd —Tamworth
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Human resources
- In-person
- Free parking
Quick apply
5d
People Services Advisor
Mitchells & Butlers - HR —Birmingham
- Full-time
- Hospitality
- Oracle
- Customer service
- Annual leave
Quick apply
6d
HR Advisor, HR Advisory Services, 12 month FTC/Secondment
Deloitte —Birmingham
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Sick pay
14d
HR Advisor
StoneX Group —West Bromwich
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
HR Advisor - Pay
National Highways —Birmingham
- £27,250 a year
- Full-time
- Microsoft Office
- Human resources
- Communication skills
7d
People Advisory Assistant - People Team
DAC Beachcroft —Birmingham
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
5d
HR Advisor
Atkore —West Bromwich
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
7d
People Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
HR Advisor
School of Coding —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Human resources
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Case Management Officer
Caresoft Global —Solihull
- £17.00 - £17.69 an hour
- Full-time
- Customer service
- Continuous improvement
- Human resources
Quick apply
9d
HR Co-ordinator
easyfundraising —Lichfield
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
22h
HR Administrator – Maternity Cover
Heart of Worcestershire College —Redditch
- £24,556 - £25,381 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
6d
HR Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
Team Leader
The Perfume Shop —Birmingham
- £14.78 an hour
- Sales
- IT
- Leadership
- Employee discount
Oracle HCM Consultant
NTT Data UK —Birmingham
- Oracle
- Computer Science
- ERP systems
Senior Reward Manager - Executive Compensation & Equity Incentives
Syensqo —Oldbury
- £136,000 - £171,000 a year
- Remote
- Microsoft Excel
- Project management
- Accounting
- Language training provided
Quick apply
13d

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Case Management Advisor - GFS - Payroll

Select Engineering -
Solihull

Apply Now

Job details

Fixed term contract
£23.60 an hour
9 days ago

Qualifications

Pension
Customer service
SAP
Continuous improvement
Human resources
Payroll
ServiceNow
Communication skills

Full job description

Location

Solihull

Job type:

Contract

Salary:

££23.60 ph.

Contact name:

Keeley Atkinson

Contact email:

[email protected]

Contact phone:

01245403560

Job ref:

37440925

Published:

9 days ago

Duration:

6 months (rolling)

Expiry date:

31 Dec 2026 23:59

Role Purpose:

The Case Management Advisor is responsible for managing employee and manager queries through to resolution, ensuring a high-quality customer experience, compliance with company policies, and adherence to the service level agreements. The role acts as a key point od contact for People Chapter, Payroll, Workforce Operations, and employee relations enquiries, providing advice, guidance, and case coordination while maintaining accurate records within the case management system.

Key Responsibilities:

Case Management –

Manage a portfolio of employee and manager cases from receipt through to resolution.

Ensure all cases are accurately logged, categorised, and prioritised, and updated within the case management system.

Investigate and resolve enquiries in accordance with agreed procedures and service levels.

Escalate complex cases to specialist teams where required.

Monitor open cases and proactively follow up to ensure timely closure.

Customer service –

Deliver a professional, responsive, and customer- focused service.

Provide clear guidance and advice on policies, processes, and system-related queries.

Communicate effectively with employees, managers, and stakeholders at all levels.

Manage customer expectations and provide regular updates on case progress.

Quality and Compliance –

Ensure all case handling activities comply with company policies, GDPR, and relevant legislation.

Maintain accurate and auditable case records.

Identify potential risks and escalate where appropriate.

Support compliance and governance requirements through accurate documentation.

Key interactions:

Manufacturing

Finance

People Chapter

Pensions and Reward

Knowledge, Skills and Experience:

Essential:

Experience working within a case management, customer service, HR, Payroll, or shared service environment.

Strong problem solving and investigation skills.

Excellent written and verbal communication skills.

Ability to manage multiple priorities and work to deadlines.

Experience using case management or ticketing systems.

Strong attention to detail and accuracy.

Working knowledge of data protection and confidentiality requirements.

Desirable:

Experience of HR, Payroll, Time & Attendance, or Employee Relations processes.

Knowledge of SAP, SuccessFactors, ServiceNow, C4S, or equivalent case management systems.

Experience of working within a shared service or contact centre environment.

Understanding of continuous improvement methodologies.

Consultant

Keeley Atkinson

Account Manager

Apply Now

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