Senior IT Operations Manager
Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off-highway control systems. With over 200 employees across four continents, we supply our products to customers in more than 150 countries, both directly from our UK head office and through a well-established international distributor network.
This is a hands-on senior leadership role responsible for shaping and delivering the organisation's IT strategy, while maintaining overall accountability for the day-to-day management and operational performance of the IT function. The role holder will assume end-to-end responsibility for the company's IT function, providing strategic and operational leadership across all technology services, infrastructure, networks, systems, applications, cybersecurity, and end-user support. They will ensure that technology capabilities are secure, resilient, scalable, and aligned with the organisation's business objectives.
The successful candidate will lead both the IT team, establish and embed robust IT governance and change management processes, and take ownership of the organisation's cybersecurity programme, including leading the journey towards ISO 27001 accreditation. They will be accountable for service delivery, infrastructure performance, information security, technology risk management, and the development and execution of the long-term IT roadmap.
Operating within a manufacturing environment, the role requires close collaboration with the organisation's parent company to ensure effective alignment, integration, and standardisation of IT services and strategic initiatives where appropriate. As a key member of the leadership team, the postholder will act as a trusted advisor and stakeholder to directors and senior business leaders, translating business requirements into technology solutions and ensuring IT investments deliver measurable business value.
This is a senior operational leadership position requiring an individual who can successfully balance strategic thinking with hands-on technical oversight. The right candidate will be equally comfortable resolving complex infrastructure challenges, leading and developing technical teams, and presenting technology strategy, risks, and opportunities to senior leadership.
Key Responsibilities:
IT Leadership and Direction
Define and deliver the IT strategy aligned with overall business objectives and group direction across all technology services
Act as the senior IT advisor to the leadership team, contributing to business planning and decision-making
Develop a scalable and secure IT architecture to support future growth and international operations
Drive continuous improvement across the organisation
IT Infrastructure & Operations
Responsible for the day-to-day performance, availability, and reliability of all IT infrastructure including networks, servers, end-user computing, cloud, VoIP, and connectivity services
Ensure IT support services are delivered to agreed SLAs across all sites
Oversee system maintenance, patching, upgrades, and capacity planning
Supporting a complex engineering environment
Own disaster recovery and business continuity planning, documentation, and regular testing
Parent Company Integration & Change Management
Act as the primary senior business stakeholder for IT integration and alignment activities with our parent company
Taking part in international IT team meetings and activities.
Design, implement, and embed a structured IT change management process from the ground up, ensuring it is adopted and followed consistently across the business
Align the change management framework with parent company requirements where applicable, whilst protecting local operational continuity
Cyber Security & ISO 27001
Lead the organisation's ISO 27001 accreditation programme from scoping through to certification
Maintain and improve the day-to-day cyber security posture of the business
Ensure alignment with international and parent company cybersecurity standards
Ensure disaster recovery, data protection, and business continuity plans are fit for purpose and regularly tested
Manage compliance with relevant legal and regulatory requirements relating to IT systems and data
Team Leadership & Development
Lead, manage, and develop the IT team covering both support and network/infrastructure functions
Set clear objectives, performance standards, and personal development plans for all team members
Support the development of apprentices and longer-serving employees, building capability and reducing key-person dependency
Foster a proactive, service-oriented culture within the IT function
Budget & Vendor Management
Own and manage the IT budget, ensuring accurate forecasting and cost control
Manage supplier and third-party relationships, holding vendors accountable for service quality and value
Oversee procurement of IT systems, hardware, software, and services
Benefits:
25 days holiday + Bank Holidays
New flexible holiday scheme
Bupa Healthcare package
Life Insurance
Enhanced Maternity/Paternity pay
5% Pension contributions
Companywide performance based annual bonus scheme
For full details of the job please download the job description by following the link below:
Senior IT Operations Manager - Job Description.pdf
Please Note:
For further information or an informal chat contact our Internal Recruitment Team, on 01723 890099. If this role isn't quite right for you, but you are interested in future vacancies with Deep Sea Electronics please continue to monitor our website for regular updates. DSE is an equal opportunity employer. A copy of our statement is available on request.
Please see linked below our Job Applicant Data Privacy Notice which sets out what personal data we, Deep Sea Electronics Ltd (DSE), hold about you and how we collect and use it during and after the recruitment process.
Job Applicant Privacy Notice.pdf
