Junior IT & Communications Engineer
Marlin Communications Ltd
Location – Bath
Competitive salary + benefits.
Connect, Collaborate & Grow.
What do you want from us?
You want to realise your potential and make a real difference in a business whose future is being shaped by the team. You want to work in an environment that attracts energetic, innovative professionals who focus on what they do best: servicing the needs of their customers. You want to make your mark in a company that is growing fast.
Join Our winning team and create the future you want, by doing what you love.
Take your career to the next level by joining a fast-growing and innovative unified communications & collaboration solution provider. Established over 25 years ago, we are based in the Southwest with nationwide coverage and a global reach.
Our high-performing team is growing fast. We have decades of collective industry experience combined with the fresh, diverse perspectives that newer team members bring.
We share a single goal: deliver business communications technology that helps our customers connect, collaborate, and grow.
We do that by empowering our people to provide the best standards of customer service in the industry.
This is an ideal opportunity for someone at the beginning of their IT or communications career. You will receive mentoring from experienced engineers while gaining hands-on experience across Microsoft 365, networking, unified communications, Teams Rooms, AV installations and customer support.
Responsibilities:
Provide first and second-line technical support to the business and external customers.
Assist with the installation, configuration and maintenance of IT and communications solutions.
Support Microsoft 365, Windows devices, Teams/Zoom Phone, Teams/Zoom Rooms and other related technologies.
Assist with onsite installations including displays, meeting room equipment, networking hardware and structured cabling.
Prepare, configure and test equipment before deployment.
Respond to support requests in line with internal and customer SLAs.
Escalate complex technical issues to senior engineers where appropriate.
Produce and maintain accurate technical documentation.
Assist with customer projects alongside senior engineers.
Learn new technologies through vendor training and practical experience.
Deliver a professional, friendly and customer-focused service at all times.
Follow company quality, health & safety and information security procedures.
Be willing to travel to customer sites throughout the UK, with occasional overnight stays where required.
Skills and Experience:
Essential:
A genuine interest in IT and technology.
Good understanding of Windows and Microsoft 365.
Basic knowledge of computer networking.
Excellent communication and customer service skills.
Strong problem-solving ability and willingness to learn.
Ability to work well within a team.
Full UK Driving Licence (or working towards obtaining one).
Be able to commute to our office regularly. As a guide, we would normally expect applicants to be within around a one-hour commute.
Desirable:
Previous experience in an IT support, service desk or engineering role.
Experience with Microsoft Teams, Teams Rooms or business telephony.
Basic understanding of networking, switches and firewalls.
Experience with structured cabling or hardware installations.
Microsoft or vendor certifications.
An IT-related qualification or completed apprenticeship.
Key Competencies
Must be a team player with excellent collaborative skills
Strong problem-solving skills
Excellent English written and oral communication skills
Adaptive person with passion and willingness to learn
Professional, reliable and customer-focused approach
Benefits
A Competitive benefits package that includes:
All equipment required to enable you to perform at your best.
free training
career progression opportunities
pension scheme
well-being programme
death in service benefit
social events
free parking
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At Marlin Communications we are dedicated to building an inclusive and authentic workplace, so if you are excited about the role but your experience does not align perfectly with the job description, we would encourage you to apply anyway. You may be just the right candidate for this or other roles.
Pay: £23,000.00-£30,000.00 per year
Willingness to travel:
Work Location: In person
