About Us
Founded in 2011, Affinity Medical Services is a rapidly expanding organisation specialising in independent medical evidence and rehabilitation services. We support the resolution of claims across personal injury, medical negligence, employer/public liability, industrial disease, and other accident-related cases.
Our focus is on delivering a high-quality, efficient, and professional service while supporting clients through complex and often sensitive circumstances.
Why Join Affinity Medical Services?
This is an exciting opportunity to join a fast-paced and growing organisation where you can make a real impact. You’ll work within a supportive, professional team environment, with opportunities to develop your skills and take ownership of your role.
The Role
We are seeking a tenacious, detail-oriented, and proactive Credit Controller to take ownership of the company’s accounts receivable function, with a particular focus on recovering aged and complex debt. This role will involve managing long-outstanding balances, including historical debt across solicitor accounts, requiring persistence, confidence, and strong negotiation skills. As the role develops, there will be an opportunity to support and oversee a junior team member, and contributing to process improvements within the department.
Key Responsibilities
· Managing and maintaining the accounts receivable ledger
· Proactively chasing overdue and significantly aged debt (including multi-year balances) via phone, email, and written correspondence, confidently and assertively liaising with Directors and senior stakeholders to drive resolution
· Taking ownership of complex, long-standing accounts and driving them through to resolution
· Escalating difficult cases appropriately, including recommending further recovery action where necessary
· Building and maintaining strong relationships with clients, including legal firms and repeat customers
· Investigating and resolving invoice and payment disputes efficiently
· Liaising with internal teams to resolve account discrepancies
· Allocating incoming payments accurately
· Producing aged debtor reports with clear commentary and action plans
· Monitoring credit risk and advising on account exposure
· Supporting month-end processes and reconciliations
· Ensuring compliance with company procedures and financial regulations
· Assisting in improving credit control processes, templates, and workflows
· Providing updates to management on team performance and debt recovery progress
About You
· Minimum 3 years’ experience in Credit Control, with proven experience chasing aged and difficult debt
· Confident handling long-outstanding accounts and persistent follow-up
· Strong negotiation and influencing skills, with the ability to challenge professionally
· Resilient and persistent, with a track record of successfully reducing aged debt
· Excellent communication skills, both written and verbal, confidently and assertively liaising with Directors and senior stakeholders to drive resolution
· Strong attention to detail and organisational ability
· Able to work independently and take full ownership of your ledger
· Comfortable working in a fast-paced, target-driven environment
· Proficient in Microsoft Excel and MS Office
· Professional, resilient, and results-driven approach
· Competent in creating effective letter and email templates
· Ability and willingness to take on additional responsibility as the team grows
Desirable (but not essential)
- Experience within a medico-legal or legal environment
- Familiarity with accounting software (e.g. Xero,)
- Experience using Proclaim case management system
- Knowledge of credit risk management and financial processes
What We Offer
- Competitive salary depending on experience
- Performance-based commission linked to successful debt recovery and targets (non-contractual)
- Training and development opportunities
- Supportive and collaborative team environment
- Pension scheme
- Health and wellbeing programme
- On-site parking
- Company events
Additional Information
Job Type: Full-time, Permanent
Schedule:
- Monday to Friday, 9:00 to 17:30
Ability to commute/relocate:
- Blackburn BB1 2FD: reliably commute or plan to relocate before starting work (required)
Experience:
- Credit Control / Finance: 3 years minimum
Language:
Work Location: In person
How to Apply
If you are a motivated and organised individual with a strong focus on accuracy and customer service, we would love to hear from you.
Please apply via Indeed with your CV. Shortlisted candidates will be contacted for and interview.
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Ability to commute/relocate:
- Blackburn BB1 2FD: reliably commute or plan to relocate before starting work (required)
Experience:
- Credit control with chasing aged and difficult debt: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
