Job Title
Evening and Weekend Receptionist & Sports Assistant
Salary
National Minimum Wage
Hours of Work
Evening and Weekend work, with possibility of daytime hours during school holidays and home matchdays.
Location
Main Bases:
Our Lady and St. John’s Catholic College, North Road, Blackburn, BB1 1PY
Blackburn Rovers Indoor Centre, Blackburn Rovers Football Club, Ewood Park, Blackburn, BB2 4JF.
Responsible To
Head Of Operations
Contractual Status
Casual Contract
Closing Date
24/07/2026
Interview Date
W/C 27/07/2025
Overall purpose of the Job
With our outdoor 3G facilities at OLSJ and our indoor provisions at then newly refurbished BRIC, we interact with over 40,000 visitors every year; you will be the first point of contact on behalf of The Blackburn Rovers Community Trust.
You will be required to handle any customer enquiry effectively and efficiently. Process cash and card payments through the POS system. Take private and group pitch booking using an electronic booking system. Set pitches for a variety of sports, including football, futsal, netball, cricket, hockey and badminton.
Performing basic administration duties, including and not limited to - general administration, filing and processing pitch hire bookings, birthday parties, holiday football, sports and activity provision applications.
Duties and Responsibilities
To be responsible for the following:
· Taking card and cash payments as needed; being responsible for all monies taken on shift and ensure they are logged and secured respectively.
· Managing a booking system and up-sell all vacant slots and any BRCT sellable items when the opportunity arises.
· Answer all customer enquiries, face to face, email or by telephone.
· To create and implement a family-friendly feel to all sessions.
· Maintain high levels of cleanliness and safety, reporting any issues to your line-manager.
· To assist other staff with the delivery programmes, including birthday parties, coaching sessions and tournaments.
· Promote the products, services and facilities on offer.
· Process any other administrational duties as required.
· Assist in any form of emergency and evacuations.
Maintaining awareness of, and acting in accordance with, the provisions of the Health & Safety at Work Act.
· Promote Blackburn Rovers Community Trust and Blackburn Rovers FC activities.
General
To represent Blackburn Rovers Football Club and Blackburn Rovers Community Trust in a professional manner regarding to dress, presentation, personal hygiene, attitude, conduct and professionalism.
Person Specification
Knowledge and Experience
Ability to communicate effectively with all staff and customers.
To process payments through a computerised till system
Ability to handle data and demonstrate high levels of I.T. knowledge, including all Microsoft programmes.
Willingness to assist other staff, including birthday parties, coaching and tournaments.
Able to lift and move heavy objects safely.
Working in a professional environment.
Safeguarding best practices and experience of acting on this knowledge to protect young people.
Experience working within a customer service sports environment.
Experience of working with a charity and/or a professional football club community scheme.
Level 1 or above Football Coaching award and/or other NGB equivalent.
Dealing with a management booking system.
Skills
Able to work on your own initiative, possess good organisational skills and manage own workload.
Good communication skills; written and verbal.
Excellent customer service skills and phone manner.
Ability to adapt to the needs of service users.
Good level of IT skills, to input data professionally.
The ability to work professionally as part of a team and as an individual.
Ability to respect confidentiality at all times.
Computer skills including the ability to operate programs such as: Microsoft Word, Excel and PowerPoint at a highly proficient level.
Experience of working within diverse communities.
Qualifications
Minimum of four GCSEs, includes English and Maths of a Grade C or above.
A valid UK driving licence.
Pay: £12.71 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
