Retentions advisor Work, Jobs in Blackburn (with Salaries)

Aftersales Business Development Executive
Ciceley Commercials —Darwen
- £36,000 - £45,000 a year
- Full-time
- CRM software
- Customer service
- Business development
- Free parking
- Sick pay
Quick apply
3h
Mortgage Broker - Partner Advisor
The Mortgage Experts —Blackburn
- £60,000 - £100,000 a year
- Remote
- CRM software
Quick apply
Service Advisor
Evans Halshaw —Preston
- Annual leave
- Employee discount
Quick apply
11d
Customer Retentions Advisor
PHS Group —Warrington
- £25,500 a year
- Full-time
- Sales
- Customer service
- Free parking
- Employee discount
Accommodation Services Advisor
University of Lancashire —Preston
- £26,707 - £29,588 a year
- Part-time
- Databases
- University
- IT
- Annual leave
5d
Assistant Service Manager
West Riding Hyundai Colne —Colne
- £40,000 a year
- 8 hour shift
- Customer service
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
9h
Customer Retentions Advisor
PHSGroup —Warrington
- £25,500 a year
- No weekends
- Sales
- Customer service
- Free parking
- Employee discount
Service Advisor
Northern Commercials (Mirfield) Ltd —Manchester
- £30,261.64 a year
- Full-time
- Computer literacy
- English
- Organisational skills
- Free parking
Quick apply
4d
Customer Service Representative-12 month FTC
Silentnight Group —Barnoldswick
- Up to £25,000 a year
- Full-time
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
Careers Progression Advisor
GK Training Services Limited —Leigh
- From £12.98 an hour
- Part-time
- Teaching
Quick apply
9h
Customer Service Advisor
Essential Insurance —Sale
- £26,000 - £32,000 a year
- Full-time
- English
- In-person
- Phone etiquette
- Free parking
- Profit sharing
Quick apply
11h
Site Performance Assessor
Recycling Lives Services —Preston
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Travel
- Annual leave
Quick apply
B2B Sales Account Manager
Clear Business —Manchester
- £28,000 - £31,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Time management
- Employee discount
Quick apply
Service Advisor
Stratstone —Manchester
- Customer service
- Annual leave
- Employee discount
Quick apply
Aftersales Manager
Evans Halshaw —Preston
- Customer service
- Annual leave
- Employee discount
Quick apply
13d
People & Culture Manager
Deckers Group —Rochdale
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Work from home
- Employee discount
Quick apply
3d
Insurance Sales Advisor
Markel Corporation —Manchester
- From £28,000 a year
- Call to connect
- Annual leave
- Flexible schedule
Quick apply
Customer Service Advisor
Connells Group —Maghull
- From £25,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Negotiation
- Annual leave
- Employee discount
Quick apply
9d
Landlord Insurance Sales Advisor
Legalforlandlords —Warrington
- £26,000 - £30,000 a year
- Full-time
- Computer literacy
- Salesforce
- Computer skills
- Referral programme
Quick apply
13d
HR Advisor
GXO Logistics —Skelmersdale
- Up to £35,000 a year
- Monday to Friday
- Communication skills
- Annual leave
- Employee discount
7d

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Aftersales Business Development Executive

Ciceley Commercials -
Darwen

Quick apply

Job details

Permanent | Full-time
£36,000 - £45,000 a year
3 hours ago

Benefits

Free parking
Company car
Cycle to work scheme
Company pension
Sick pay
On-site parking

Qualifications

CRM software
Outbound sales
Driving Licence
Client engagement
Customer service
Internal department liaison
Business development
Customer loyalty building
Organisational skills
Relationship management
Business lead generation

Full job description

The Aftersales Business Development Executive is responsible for driving profitable growth across the aftersales operation, with a primary emphasis on trade and workshop parts sales along with workshop labour sales growth. The role is focused on developing new trade parts business, increasing customer retention, expanding account penetration, and supporting parts growth through strong commercial activity and customer engagement. While workshop labour sales remain an important part of the position, the role is principally parts-led, working directly with the Site Parts Manager to maximise parts opportunity across both retail and workshop channels within the company’s Mercedes-Benz franchise operations.

Key Responsibilities

Proactively identify, develop, and grow trade parts sales across the company’s Mercedes-Benz franchise brands by building strong relationships with independent garages, Bodyshop’s, fleet operators, and other local business customers.
Drive workshop parts sales by working closely with the site Parts Advisors, Service Advisors, Technicians, and the Site Parts Manager to maximise parts penetration on every repair order within the Mercedes-Benz franchise operations.
Develop targeted sales activity to win new trade accounts, reactivate dormant accounts, and increase turnover from existing trade customers for Mercedes-Benz genuine parts and approved product lines.
Manage regular customer contact through telephone prospecting, customer visits, follow-up activity, and local market engagement to strengthen the trade parts pipeline for the Mercedes-Benz brands represented by the business.
Promote parts offers, campaigns, seasonal opportunities, and value-added propositions to increase trade and workshop parts sales performance in line with Mercedes-Benz franchise and company objectives.
Monitor lost parts sales, quotation conversion, and customer buying patterns, taking action to recover opportunities and improve Mercedes-Benz parts revenue.
Support workshop labour sales growth through engagement with the Site Service Manager and service team, helping identify opportunities linked to service retention, follow-up activity, and aftersales campaigns within the Mercedes-Benz franchise operations.
Work closely with internal teams to ensure pricing, stock availability, service levels, delivery performance, and communication support the growth of trade and workshop parts sales across the Mercedes-Benz franchise brands.
Analyse sales performance, customer activity, and market opportunities to identify trends, risks, and areas for profitable growth within the Mercedes-Benz parts operation.
Maintain accurate records of customer activity, prospecting, account development, and pipeline opportunities using internal systems.
Always represent the business professionally, delivering excellent customer service and supporting compliance with company and Mercedes-Benz franchise standards.

Key Performance Indicators

Growth in trade parts turnover, margin, and customer account base.
Growth in workshop parts sales.
Number of new trade accounts opened, reactivated, and developed.
Improvement in parts quotation conversion and recovery of lost sales opportunities.
Increased customer retention and repeat parts business.
Growth in workshop labour sales linked to aftersales follow-up and service engagement activity.
Achievement of monthly and quarterly parts revenue objectives.
Customer satisfaction and service quality performance.

Skills, Experience and Attributes

Previous experience within the motor trade, ideally in parts, trade parts, aftersales sales development, or a commercially focused parts environment, with Mercedes-Benz or premium franchise experience being advantageous.
Strong understanding of parts operations, trade parts sales, customer pricing, and account development, ideally within a franchised dealer environment.
Commercially driven with a proven ability to identify, develop, and convert sales opportunities.
Good awareness of workshop operations and the relationship between service activity and parts sales.
Excellent communication, relationship-building, and negotiation skills.
Self-motivated, target-driven, and able to work independently while collaborating effectively with site departments.
Competent in using dealer management systems, CRM tools, and Microsoft Office applications.
Strong organisational skills with the ability to manage multiple priorities and follow through on business opportunities.
Full UK driving licence preferred.

Benefits

Onsite parking
Company car
23 days holiday plus bank holidays
Additional days holiday following 5 years’ service (max 5 days)
Cycle to Work Scheme
Award winning dealership that is always looking to grow and develop its people and business

About Ciceley Commercials Ltd

Ciceley Commercials Ltd is an award winning, Mercedes-Benz Commercial Vehicle Dealer with sites in Blackburn, Bolton, Carlisle, Dumfries and Motherwell (Eurocentral). We are a family run business, established over 50 years ago and currently employ over 240 people.

This is a fantastic opportunity to work with a highly successful and award-winning Mercedes-Benz commercial vehicle dealership.

To apply for this position please apply with a copy of your CV.

Pay: £36,000.00-£45,000.00 per year

Benefits:

Company car
Company pension
Cycle to work scheme
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

retentions advisor jobs in blackburn

Aftersales Business Development Executive

Mortgage Broker - Partner Advisor

Service Advisor

Customer Retentions Advisor

Accommodation Services Advisor

Assistant Service Manager

Customer Retentions Advisor

Service Advisor

Customer Service Representative-12 month FTC

Careers Progression Advisor

Customer Service Advisor

Site Performance Assessor

B2B Sales Account Manager

Service Advisor

Aftersales Manager

People & Culture Manager

Insurance Sales Advisor

Customer Service Advisor

Landlord Insurance Sales Advisor

HR Advisor

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