service desk manager Work, Jobs in blackburn (with Salaries)

Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
7d
Service Desk Manager
Vix Technology —Manchester
- £45,000 - £55,000 a year
- Full-time
- IT
- AI
- Communication skills
Quick apply
IT System & Application Manager
Science in Sport Group —Blackburn
- Up to £65,000 a year
- Monday to Friday
- Microsoft Access
- Doctoral degree
- Contracts
- Employee discount
1d
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
1d
IT Audit Manager
Menzies LLP —Manchester
- Full-time
- IT
Applications Support Manager (Corporate Business Applications)
Bury Council —Bury
- £41,771 - £44,075 a year
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
IT Manager
Factory International —Manchester
- £46,000 a year
- Microsoft Access
- Azure
- Computer networking
7d
Service Centre Team Manager
EXL Service —Manchester
- Full-time
- Management
- Customer service
- Supervising experience
- Employee stock purchase plan
Application Software Trainee
Synergy Technology Ltd —Sale
- From £25,000 a year
- Full-time
- Software troubleshooting
- IT
- In-person
- Free parking
- Profit sharing
Quick apply
School IT Technician
Dataspire Solutions Ltd —Gorton
- £25,000 - £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Sick pay
Quick apply
8d
Technology Device Management Engineer
JDSPORTS —Bury
- Full-time
- Presentation skills
- IT
- Communication skills
- Employee discount
Quick apply
DevOps Engineer
Cegedim Group —Buckshaw Village
- DevOps
- Windows
- Scripting
Technology Infrastructure Engineer
JDSPORTS —Bury
- Full-time
- Microsoft Access
- Azure
- AWS
- Employee discount
Quick apply
6d

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IT Support Technician
Just Tech IT Ltd —Leigh
Provide 1st and 2nd line support for all customers via phone, email or remote access in a fast paced environment. Full UK driving license preferred.
£27,000 - £31,000 a year
Quick apply
Network Administrator
Lancashire and South Cumbria NHS Foundation Trust —Blackburn
The successful candidate must be computer literate, able to use Microsoft office packages, be able to live type or willing to train and possess a good telephone…
£25,760 - £27,476 a year
1d

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Service Desk Manager

Evolve BG Ltd -
Wigan

Quick apply

Job details

£50,000 a year
7 days ago

Qualifications

ITIL Certification
LAN
Information security
ITIL
IT support
ServiceNow
Leadership
Communication skills

Full job description

Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling.

Job Summary

The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. The role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities.

Key Accountabilities

Lead and support the 1st Line IT Support team.
Oversee daily service desk operations and ticket management.
Ensure SLAs and service performance targets are achieved.
Manage Priority One incidents and drive issue resolution.
Identify and implement service improvements.
Maintain strong stakeholder and vendor relationships.
Ensure compliance with ITIL standards, security policies, and best practices.

About you:

Essential

Proven experience in managing a service desk or IT support function.

Strong leadership, communication, and interpersonal skills.

Demonstrated knowledge of ITIL and service management frameworks.

Experience with performance monitoring, KPI tracking, and SLA management.

Ability to manage high-pressure incidents and escalate appropriately.

Familiarity with vendor management and third-party service delivery.

Desirable

ITIL Foundation (or higher) certification.

Experience with ITSM tools such as ServiceNow, Freshservice, or similar.

Understanding of information security principles and compliance frameworks (e.g., ISO27001, GDPR).

Why Evolve?

At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success.

We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far.

To find out more information about what its like to work for us and our benefits, visit www.evolvebg.co.uk/careers/

Evolve is an Equal Opportunity Employer

All openings will be filled based on qualifications without regard to race, colour, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.

Quick apply

Refine Your Search

service desk manager jobs in blackburn

Service Desk Manager

Service Desk Manager

IT System & Application Manager

1st line Service Desk Analyst

IT Audit Manager

Applications Support Manager (Corporate Business Applications)

IT Manager

Service Centre Team Manager

Application Software Trainee

School IT Technician

Technology Device Management Engineer

DevOps Engineer

Technology Infrastructure Engineer

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