Delivery director Work, Jobs in Blackburn With Darwen, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Head of TechOps Delivery
Betfred —Manchester
- £85,000 - £100,000 a year
- Full-time
- Project management
- Organisational skills
- Agile
- Annual leave
- Employee assistance programme
Quick apply
4d
Head of Service Delivery
Kudos Services —Warrington
- Up to £75,000 a year
- Full-time
- Business
- Employee assistance programme
- Life insurance
Quick apply
Head of Delivery
Bauer Media Group —Manchester
- Hybrid work
- Agile
- Communication skills
Director, People Services Delivery & Transformation
Fitch Group —Manchester
- Project management
- Continuous improvement
- Human resources
Premium Sales Director - Manchester United
Elevate —Manchester
- £80,000 - £95,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
Head of International Engagement and Delivery
Marketing Manchester —Manchester
- £58,000 a year
- Full-time
- Business development
- Marketing
13d
Global Sales Director
Resulting Limited —Warrington
- Up to £125,000 a year
- Full-time
- Hybrid work
- Sales
- AI
- Life insurance
- Referral programme
Quick apply
19h
Sales Director - Process Industry
Mercury Hampton Ltd —Warrington
- £100,000 - £150,000 a year
- Full-time
- Remote
- Sales
Quick apply
Head of Merchant Support
Total Processing Ltd —Manchester
- Hybrid work
- Salesforce
- IT
- Financial services
- Annual leave
Quick apply
12d
Head of Asset Investment Delivery
First Choice Homes Oldham —Oldham
- £77,250 a year
- Full-time
- Hybrid work
- Contracts
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
4d
Sales Account Director
LIMA Networks LTD —Salford Quays
- Full-time
- Sales
- Organisational skills
- Communication skills
Quick apply
Sales Account Director
LIMA —Salford
- Sales
- Organisational skills
- Communication skills
- Employee assistance programme
14d
Head of Sales
Ignite Insurance Systems —Manchester
- Full-time
- Sales
- Annual leave
- Life insurance
Head of Sales
Verisk —Manchester
- Full-time
- Sales
- Annual leave
- Life insurance

I want to receive the latest job alerts for delivery director in blackburn with darwen, lan

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

delivery director jobs in blackburn with darwen, lan

Head of Customer Experience

Head of TechOps Delivery

Head of Service Delivery

Head of Delivery

Director, People Services Delivery & Transformation

Premium Sales Director - Manchester United

Head of International Engagement and Delivery

Global Sales Director

Sales Director - Process Industry

Head of Merchant Support

Head of Asset Investment Delivery

Sales Account Director

Sales Account Director

Head of Sales

Head of Sales

I want to receive the latest job alerts for delivery director in blackburn with darwen, lan

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected