We are currently seeking a committed, enthusiastic, and proactive individual to join our Library Operations team. Working across the University of Greenwich Library Services, LIAS Apprentices contribute to the delivery of an exceptional student and user experience by providing excellent customer service and frontline support.
IT and Library Services (ILS) provide vital resources, services, and security across the university. Our libraries and IT support teams play a key role in delivering high-quality services and state-of-the-art facilities to students, staff, and visitors.
The University of Greenwich is committed to delivering a secure, reliable, and feature-rich digital environment to support learning, teaching, research, and professional services—now and into the future.
Key responsibilities:
As an apprentice Library, Information and Archive Services Assistant you will:
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Provide proactive, in-person support across all library spaces, helping users access services, navigate the building and maintain a welcoming, inclusive and safe study environment.
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Confidently manage challenging behaviour, including disruptive or confrontational situations, using effective communication, de-escalation techniques and sound judgement.
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Work collaboratively with colleagues and security where appropriate to maintain a safe, inclusive and positive study environment.
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Guide users in using library services and collections, both print and digital, and signpost them to relevant services delivered by other teams and the wider university.
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Help users with IT-related queries, including accessing e-resources, the library catalogue and self-service kiosks.
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Conduct checks on equipment and library study areas.
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Develop an understanding of users' information needs and support access to digital and physical resources.
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Support the organisation and promotion of library resources to ensure they are well arranged, accessible, and widely used.
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Assist with the care, documentation, and accessibility of library and archive collections.
For the full requirements for this role, please read the job description and person specification.
Important information:
This is a fixed-term contract for eighteen months, at 30 hours per week (23 hours work time plus one paid study day).
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We are recruiting for one position, working the following schedule:
Four weekdays (Monday to Friday), 5 hours 45 minutes per day (23 hours total), plus one paid study day (7 hours) -
Training Provider for the apprenticeship will be Westminster City Council
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Working hours will be assigned according to service needs, and flexibility may occasionally be required.
You must be prepared to travel to all university campuses for work and/or training as required.
If your application is successful, you will be asked to provide references as part of the recruitment process.
For an informal discussion about the post please contact Ben Spencer [email protected]
Should you have any recruitment related queries please contact the People Directorate Operations Team on [email protected]
Further details of the fantastic benefits and what we offer can be found here: Our benefits - what we offer | Jobs and careers | University of Greenwich
and information on the university’s working principles: Working Principles and Guidelines | Documents | University of Greenwich
To apply, please visit the government apprenticeship website:
https://www.findapprenticeship.service.gov.uk/apprenticeship/VAC2000041223
and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage).
Please note that applications will be limited to 100. Once this number has been reached, the advert will close; so early applications are encouraged.
Employment Visa: Under the UK Government Points Based System scheme this role does not meet the criteria to be sponsored for a Skilled Worker Route application.
We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.
We are committed to building a strong, diverse workforce that reflects the communities we serve. We particularly encourage applications from [protected characteristic(s)], who are currently under-represented within the University of Greenwich at these levels/within these areas.
We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.
We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.
We are making significant strides to understand and continuously improve our employees’ experience, and we are committed to implementing progressive diversity talent management.
