Senior support analyst Work, Jobs in Blackheath, Gtl (with Salaries)

Delivery Lead
CloserStill Media —London
- Hybrid work
- Agile
- Leadership
Quick apply
3d
Business Analysts — All Levels - UK Wide
Concept AI Ltd —London
- £35,000 - £120,000 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
- Flexitime
- Work from home
Quick apply
Business Analyst
OPUS TECHNOLOGY —Reigate
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Life insurance
- Referral programme
Quick apply
Lead (Senior) Business Analyst (50067901)
University of Westminster —London
- £60,371 - £65,444 a year
- University
- Bachelor's degree
- Agile
4d
Onsite Senior Technical Analyst, IT Infrastructure Services
Deloitte —London
- Hybrid work
- Microsoft Office
- In-person
- Communication skills
No10 ICTS Senior Support Analyst
Cabinet Office —Westminster
- £42,409 - £46,844 a year
- Overtime
- Microsoft Outlook
- Presentation skills
- Travel
- Annual leave
21h
Senior Business Analyst
Hitachi Solutions Europe —London
- Full-time
- Remote
- Analysis skills
- Leadership
- Communication skills
Quick apply
Senior Management Consultant (SMC) Full Time, UK, USA, Europe
A.T.M Strategic Management Consulting —London
- £1,000 - £1,500 a day
- Full-time
- Management
- Master's degree
- Business development
Front Office Support Manager
Indra Group UK & Ireland —Redhill
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Work from home
- Employee assistance programme
Quick apply
Training and Support SME (Military)
CGI —Leatherhead
- Full-time
- Hybrid work
- Communication skills
Quick apply
OpenBlue Customer Advisor
Johnson Controls —London
- Full-time
- Engineering
- Business development
- Bachelor's degree
14d
Senior Technical Support Analyst
Trainline —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
People Systems Analyst - Operations
Mott MacDonald —Croydon
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
7d
Product Owner
Civil Aviation Authority —Gatwick Airport
- Up to £55,000 a year
- Analysis skills
- Presentation skills
- Product management
2d
Senior Service Desk Analyst
Peabody —Pitsea
- £38,221 a year
- Mentoring
- Communication skills
20h
Senior Business Analyst
bp —Sunbury
- Full-time
- Analysis skills
- Travel
- Scripting
- Relocation assistance
14d
FOI and Parliamentary Briefing Officer
NHS England —London
- £32,073 - £39,043 a year
- Full-time
- Management
- Research
- Project management
- Annual leave
15h
Performance Reporting Business Partner
Pinnacle Group —London
- £45,000 a year
- Hybrid work
- Travel
- Analytics
- Annual leave
- Employee assistance programme
Quick apply
8d
Senior Client Insights Lead
Chambers and Partners —London
- Full-time
- Hybrid work
- Communication skills
- Analytics
- Flexible schedule
Marketing Manager (Acquisition )
Which? —London
- £48,000 - £54,500 a year
- Hybrid work
- Presentation skills
- Analytics

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Delivery Lead

CloserStill Media -
London

Quick apply

Job details

Permanent
3 days ago

Qualifications

Technical project or programme management experience
Stakeholder collaboration
IT team management
Stakeholder liaison
Project team management
Risk management
Project schedule tracking
Agile
Multidisciplinary collaboration
Information technology team management
Business requirements
Leadership
Project management experience
Project progress tracking
Progress tracking

Full job description

WHO WE ARE:

At CloserStill, we strive to deliver the best. We’re on a mission to be the most dynamic B2B events and communities business in every market we serve, bringing people together to learn, connect and grow.

Operating across five regions, we power over 200 market-leading events, publications and brands across Business Technologies, Healthcare, Learning, HR & Education, and Future Transport & Infrastructure.

But what truly sets us apart is our people.

Our teams are diverse, driven, and united by a shared commitment to excellence. Rooted in our core values of ownership, empathy, teamwork, integrity, and determination, we empower every employee to grow, shape their own path and make a meaningful impact.

Joining CloserStill means being part of something bigger - not just building events, but creating opportunities, connections, and lasting value for the communities we serve.

WHO WE ARE LOOKING FOR:

We are looking for a Delivery Lead to ensure that the organisation's priority technology workstreams move from intent to measurable outcomes with pace and transparency. Working across Technology and its business partners, the role creates the delivery environment in which teams can align on outcomes, make timely decisions, manage dependencies and resolve impediments quickly.

The role leads a small team of Delivery Managers and Business Analysts, setting consistent standards for delivery governance, status reporting, requirements practice and stakeholder engagement. It is accountable for the quality of the delivery system and the accuracy of the portfolio workstream view.

THE ROLE:

Lead Cross-Functional Delivery

Facilitate the end-to-end delivery of priority technology workstreams, from discovery and mobilisation through implementation, transition and benefits review.
Bring together Technology, Product, Data, Security, Operations, Finance, Procurement and business stakeholders to agree outcomes, scope, delivery approach, milestones, responsibilities and decision points.
Maintain integrated plans that expose cross-team dependencies, constraints, critical paths and resource conflicts.
Create effective delivery cadences, including planning, stand-ups, reviews, decision forums and retrospectives, tailoring the approach to the work rather than applying process mechanically.
Keep delivery focused on outcomes and value, challenging unclear scope, weak ownership, unrealistic dates and activity that is not connected to an agreed objective.

Provide Clear Reporting

Produce concise, evidence-based status reporting for technology leadership, covering progress, forecast, milestones, dependencies, decisions and confidence level.
Establish a consistent reporting framework and a reliable single view of delivery across the assigned portfolio, proportionate to the scale and risk of each workstream.
Surface delivery risks, issues and blockers early; clarify impact, owner, mitigation, decision required and escalation route.
Track actions and decisions to closure, ensuring that unresolved items are visible and escalated at the right level and time.

Strengthen Requirements and Analysis

Use delivery data and trends to identify systemic constraints, improve forecasting and support prioritisation and capacity decisions.

Lead and Improve the Technology Delivery System

Provide clear direction, priorities and performance expectations for Delivery Managers and Business Analysts.
Coach the team in facilitation, planning, analysis, stakeholder management, risk management, communication and constructive challenge.
Build a collaborative community of practice with shared methods, templates and quality standards while preserving flexibility in how teams deliver.
Identify recurring friction in governance, decision-making, hand-offs, environments, procurement, resourcing and assurance, and work with accountable leaders to remove it.
Promote learning through retrospectives, delivery health reviews and the practical reuse of lessons across workstreams.
Champion inclusive, transparent ways of working that build trust across professional and organisational boundaries.

ABOUT YOU:

Substantial experience leading complex technology delivery across multiple functions, teams and dependencies.
Proven people leadership experience, including leading and developing Delivery Managers, Project Managers and/or Business Analysts.
Strong command of delivery planning, governance, risk and issue management, dependency management, financial awareness and senior-level reporting.
Demonstrable experience of business analysis and requirements management, including translating ambiguous needs into clear, testable outcomes and acceptance criteria.
A track record of influencing senior stakeholders, facilitating difficult conversations and securing timely decisions.
Ability to interpret delivery data, test assumptions and communicate a balanced, candid view of progress and forecast confidence.
Sound understanding of the technology delivery lifecycle, including architecture, engineering, testing, security, data, release, service transition and adoption.
Familiar with agile ways of working.

We do not usually offer sponsorship for this role

CloserStill Media reserves the right to request a DBS or credit check should the role require it.

DIVERSITY AND INCLUSION:

CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation.

We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status.

We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage, don't hesitate to get in touch with our HR team at [email protected].

Quick apply

Refine Your Search

senior support analyst jobs in blackheath, gtl

Delivery Lead

Business Analysts — All Levels - UK Wide

Business Analyst

Lead (Senior) Business Analyst (50067901)

Onsite Senior Technical Analyst, IT Infrastructure Services

No10 ICTS Senior Support Analyst

Senior Business Analyst

Senior Management Consultant (SMC) Full Time, UK, USA, Europe

Front Office Support Manager

Training and Support SME (Military)

OpenBlue Customer Advisor

Senior Technical Support Analyst

People Systems Analyst - Operations

Product Owner

Senior Service Desk Analyst

Senior Business Analyst

FOI and Parliamentary Briefing Officer

Performance Reporting Business Partner

Senior Client Insights Lead

Marketing Manager (Acquisition )

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