/ digital Work, Jobs in Blackpool, Eng (with Salaries)

Customer Agent (Full Time Office Based)
ACI-UK —Blackpool
- £27,400 a year
- Full-time
- Microsoft Word
- Customer service
- English
- Sick pay
Quick apply
Digital Marketing Executive
M4B Ltd —Preston
- Full-time
- Social media management
- In-person
- Marketing
Quick apply
Team Member (Stock)
NEXT —Blackpool
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
3d
Personal Assistant to Directors
Dominion Retail Ltd —Blackpool
- From £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- QuickBooks
- Free parking
- Employee discount
Quick apply
20h
Estate Agent
The Property Experts —Lytham St. Annes
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Therapist (23136)
Barnardo's —Blackpool
- £24,971 - £30,798 a year
- Hybrid work
- Travel
- School
- Annual leave
- Employee assistance programme
Midweight Graphic Designer
VetPlus —Lytham
- Up to £33,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Site Accountability Improvement Officer Barrow (STARS)
Securitas UK —Barrow-In-Furness
- £14.80 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
- Employee discount
Quick apply
IT Services Apprentice
Blackpool & the Fylde College —Blackpool
- £18,720 a year
- IT
- Annual leave
5d
Retail Assistant - FTC
Screwfix —Lytham St. Annes
- £13.08 an hour
- Part-time
- Annual leave
- Employee discount
Revolution Key Worker (HIV Support & Prevention)
Renaissance UK —Blackpool
- £26,184 - £31,053 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Annual leave
Quick apply
Assistant Manager - Thornton Cleveleys Part Time
BoyleSports —Thornton Cleveleys
- £13.20 an hour
- Part-time
Quick apply
14d
Marketing Officer
AKS Lytham —Lytham St. Annes
- £26,091 - £32,274 a year
- Weekend availability
- Social media management
- Communication skills
- School
- Employee discount
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- £60,000 a year
- Hospitality
- Bar
- Hotel
HR Advisor
Tandem Bank —Blackpool
- Up to £40,000 a year
- Monday to Friday
- Hybrid work
- Human resources
- Financial services
- Communication skills
- Annual leave
- Employee discount
Quick apply
Web, Intranet and Internal Communications Officer
Wyre Council —Poulton le Fylde
- £33,143 - £35,412 a year
- Full-time
Digital Programme Lead
Amentum —Barrow-In-Furness
- Full-time
- Project management
- Leadership
- Communication skills
- Flexible schedule
Learning Support Assistant (LSA)
Blackpool & the Fylde College —Blackpool
- £26,569 a year
- Annual leave
11d
Business Development Manager (BDM) - Blackpool - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Blackpool
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Curriculum Manager
Blackpool & the Fylde College —Bispham
- £48,836 - £53,367 a year
- Annual leave
8d

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/ digital jobs near blackpool, eng

Customer Agent (Full Time Office Based)

ACI-UK -
Blackpool

Quick apply

Job details

Full-time
£27,400 a year

Benefits

Casual dress
Company pension
Company events
Sick pay
On-site parking

Qualifications

Microsoft Word
Customer service
English
Negotiation

Full job description

Are you a confident communicator with a passion for helping customers through challenging financial situations? We’re looking for motivated individuals to join our team as a Customer Agent within a regulated debt resolution environment.

ACI-UK is part of Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution.

Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.

Who are we looking for...

Agents who will maintain high quality standards in every customer interaction, proactively identifying issues and problem solve to achieve the right outcome. While consistently exceeding individual and team KPIs, performance, and productivity targets.

You will need to be available for the induction programme as per below:

Monday 10th August to Friday 18th September 9am-6pm (Monday-Friday only).

After the induction, the working pattern for this role will be 40 hours per week, alternating early (8AM-5PM) and late (10AM-7PM) weeks plus 1 in 4 Saturday mornings (9AM-1PM).

So, what will your day-to-day look like?

Utilising our telephony, email, SMS and other digital systems to communicate with customers
Be the first point of contact for our customers in arrears, holding conversations to understand the root causes of financial difficulty
Negotiating affordable and sustainable payment plans, taking into account customers personal circumstances
Signposting customers to free and independent money advice organisations, or internal support services for assistance on resolving indebtedness or personal difficulty
Operating in compliance with FCA conduct rules, Consumer Duty principles and broader regulations including the Data Protection Act and GDPR
Demonstrating our ‘customer first’ approach by taking ownership and finding the right customer outcome, first time
Embracing your own personal development plan, being responsive to coaching and feedback to broaden your skills
Continuously training and upskilling to understand the end-to-end litigation process, providing clear and concise next steps for our customers

Does this sound like you?

Inbound or outbound contact centre experience is desired
Experience of working in a regulated/FCA/SRA environment is beneficial but not essential
Exceptional active listening skills and good attention to detail
Negotiating and influencing skills
High levels of emotional intelligence

The Application Timeline

A first stage video call with the internal recruitment team (15-minute call).
A second stage interview with the ACI-UK Management Team.

If you do not receive a response after 2 weeks of applying, please assume you have been unsuccessful as we are likely to experience a high volume of applications.

What’s In It For You

£27,400 + up to 20% of your annual salary, paid as a bonus quarterly
This role is based at our Blackpool office (Whitehills Business Park)
The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation
And many more benefits to support your wellbeing and professional development

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email [email protected].

PLEASE NOTE - All new employees must undergo a Right to Work, DBS and Credit Check upon acceptance of a job offer with Perch Group.

Job Type: Full-time

Pay: £27,400.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay

Ability to commute/relocate:

Blackpool FY4 5LW: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you able to complete the induction Monday-Friday from Monday 10th August to Friday 18th September?

Experience:

Inbound and Outbound Call: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

/ digital jobs in blackpool, eng

Customer Agent (Full Time Office Based)

Digital Marketing Executive

Team Member (Stock)

Personal Assistant to Directors

Estate Agent

Therapist (23136)

Midweight Graphic Designer

Site Accountability Improvement Officer Barrow (STARS)

IT Services Apprentice

Retail Assistant - FTC

Revolution Key Worker (HIV Support & Prevention)

Assistant Manager - Thornton Cleveleys Part Time

Marketing Officer

General Manager

HR Advisor

Web, Intranet and Internal Communications Officer

Digital Programme Lead

Learning Support Assistant (LSA)

Business Development Manager (BDM) - Blackpool - Circa 41k Package- 53k OTE Uncapped

Curriculum Manager

I want to receive the latest job alerts for / digital in blackpool, eng

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