Retail advisor Work, Jobs in Blaenavon, Bgw (with Salaries)

Digital Customer Service Advisor
Unify Brand Partnerships —Cwmbran
- £26,500 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
4h
Customer Sales Advisor
Halfords —Cwmbran
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
1d
Retail Sales Advisor - 32 Hours
DFS —Cardiff
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
Sales Advisor
Hotel Chocolat —Cardiff
- £13.05 an hour
- Hotel
- Café
- Employee discount
10d
SALES ADVISOR - CARDIFF
H&M —Cardiff
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
1d
Customer Service & Sales Advisor
NFU Mutual —Cardiff
- £26,773 a year
- Full-time
- Customer service
- Travel
- Data entry
- Annual leave
- Employee discount
1d
General Sales Assistant - Keyholder
Matalan —Cwmbran
- Full-time
- Employee discount
Quick apply
9d
Sales Advisor
FlooringSuperstore.com —Newport
- Up to £38,000 a year
- Weekend availability
- CAD
- English
- In-person
- Free parking
- Store discount
Quick apply
11d
Estee Lauder Companies, Fragrance Specialist, Boots Cardiff, 22.5 hours/4 days
Estee Lauder —Cardiff
- Weekend availability
- Sales
- Retail sales
Sales - Sales Advisor - UK
New Look —Cwmbran
- Part-time
- Microsoft Word
7d
Retail Advisor
EE —Hereford
- £13.66 an hour
- Weekend availability
- Annual leave
- Employee discount
7d
Beauty Consultant and Ambassador
Decruz Search —Cardiff
- £28,000 - £35,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
Beauty Advisor/Artist Beauty Advisor
Estee Lauder —Cardiff
- Weekend availability
- Customer service
Senior Beauty Specialist
Boots —Cardiff
- Weekend availability
- Sales
- IT
- Leadership
- Employee assistance programme
- Employee discount
14d
DEPARTMENT MANAGER - NEWPORT
H&M —Newport
- Weekend availability
- Employee assistance programme
- Employee discount
Quick apply
13d
Retail Sales Advisor Part time 15 hours per week
Nicholls —Brecon
- From £12.71 an hour
- Part-time
- In-person
- School
- Store discount
- Employee discount
Quick apply
1d
Sales Advisor
Crew Clothing Monmouth —Monmouth
- Part-time
- Customer service
- IT
- Communication skills
- Referral programme
Quick apply
General Sales Assistant (Perm) - 4 Hours Evenings & Weekends
Matalan —Pontyclun
- Part-time
- Employee discount
Quick apply
10d
Senior Guide
EE —Hereford
- £15.29 an hour
- Part-time
- Annual leave
Store Manager
Fonehouse —Cardiff
- £28,000 - £30,000 a year
- Full-time
- Sales
- Customer service
- Merchandising
- Store discount
- Employee discount
Quick apply
14d

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Digital Customer Service Advisor

Unify Brand Partnerships
Cwmbran

Quick apply

Job details

Permanent | Full-time
£26,500 a year
4 hours ago

Benefits

Annual leave
Company events
Employee discount

Qualifications

Microsoft Excel
Customer service
Microsoft Office
Xero
Communication skills

Full job description

Our Company

Unify Brand Partnerships is a leading sports, outdoor and lifestyle agency, representing an impressive portfolio of globally recognised brands across the UK. Our portfolio includes Cotopaxi, Xero Shoes, Feetures, Reef, Teva and many more, with exciting plans for continued growth and expansion.

At Unify Brand Partnerships, we are passionate about the brands we represent and the experiences we create. We are looking for individuals who share our enthusiasm, take pride in their work and are committed to delivering exceptional results.

About Us

We're a growing ecommerce team supporting a portfolio of lifestyle brands sold both direct-to-consumer and through Amazon. As we scale, we're looking for a Customer Service Executive to be the friendly, reliable voice our customers hear when they need help - whether that's tracking down a missing parcel, getting the right size, or resolving a product issue.

Reporting directly to the Ecommerce Merchandising Manager, you’ll be the first point of contact for customers shopping with us online and via Amazon. This is a hands-on, front-facing role where no two days are quite the same - one minute you're helping someone find the right fit, the next you're chasing a courier or processing a warranty claim. You'll play a genuinely important part in how our customers experience our brands.

Responsibilities

Act as the first point of contact responding to customer queries via our helpdesk (Gorgias), covering email, chat, and social channels delivering an exceptional first impression of all brands by responding promptly and effectively to customer and prospective customer enquiries.
Provide accurate product, pricing, stock availability and delivery information, helping customers throughout their purchasing journey via Shopify and Amazon.
Advising customers on sizing and fit to reduce returns and improve satisfaction
Managing returns and exchanges through Loop, keeping the process smooth and hassle-free.
Manage warranty claims from first enquiry through to resolution, ensuring customers are kept informed throughout the process.
Consistently delivering a warm, helpful, solutions-focused experience that keeps customers coming back
Resolve customer queries efficiently and proactively, escalating issues where appropriate to ensure a prompt resolution. Building and maintaining strong relationships with customers, fostering trust, satisfaction and brand loyalty.
Track and monitor customer interactions, identifying trends and opportunities to continually improve customer communications, guides and FAQs to support self-service.
Develop and maintain a working knowledge of all internal systems and processes, including Shopify, Orderwise, Gorgias, Loop and Microsoft Office applications, particularly Excel.
Manage customer engagement across product review platforms, including Yotpo and Trustpilot (full training provided), ensuring all feedback is acknowledged and responded to in a timely, professional and positive manner.
Provide community management support across social media platforms, responding to customer comments and enquiries in line with brand guidelines.
Prepare and distribute regular customer service reports and insights to the Head of D2C, highlighting key metrics, trends and areas for improvement.

What We're Looking For

Previous experience in a customer service, retail, or hospitality role is helpful but not essential - we'll train the right person
A genuine people person: patient, empathetic, and calm under pressure
Strong written communication skills - clear, friendly, and professional
Good attention to detail and comfortable juggling multiple queries at once
Confident using computers and happy to learn new software/systems (Gorgias, Loop, Shopify, Amazon Seller Central, Yotpo, Trustpilot - full training provided)
A proactive, can-do attitude and a genuine interest in ecommerce
Able to work full-time, on-site at our Cwmbran office

What You'll Get

Full training on all systems and processes - no prior ecommerce experience required
The chance to work across a portfolio of well-known lifestyle brands
A supportive, close-knit ecommerce team
Real opportunity for progression as the team and business grows
24 days annual leave plus bank holidays
Generous discount on portfolio of brands
Company events, raffle prizes and incentives

Pay: £26,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

retail advisor jobs in blaenavon, bgw

Digital Customer Service Advisor

Customer Sales Advisor

Retail Sales Advisor - 32 Hours

Sales Advisor

SALES ADVISOR - CARDIFF

Customer Service & Sales Advisor

General Sales Assistant - Keyholder

Sales Advisor

Estee Lauder Companies, Fragrance Specialist, Boots Cardiff, 22.5 hours/4 days

Sales - Sales Advisor - UK

Retail Advisor

Beauty Consultant and Ambassador

Beauty Advisor/Artist Beauty Advisor

Senior Beauty Specialist

DEPARTMENT MANAGER - NEWPORT

Retail Sales Advisor Part time 15 hours per week

Sales Advisor

General Sales Assistant (Perm) - 4 Hours Evenings & Weekends

Senior Guide

Store Manager

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