SALES ORDER PROCESSOR & ACCOUNTS ASSISTANT
LOCATION: TYNE DOCK, SOUTH SHIELDS, TYNE & WEAR NE33 5SP
SALARY: £25k per annum
Full-time 37.5 hours per week
Office based role: at least 80% of the working week
Monday to Friday, 9am to 5.30pm including 1 hour lunch break
Plus benefits including on-site parking
JML is a dynamic, multi-channel consumer products business with over 40 years of expertise in product innovation, brand development, and retail marketing. We bring our products to life through a powerful combination of in-store theatre, digital marketing, ecommerce, and strategic retail partnerships across the UK and internationally. Our continued growth is driven by data led decision making, strong customer relationships, and first-class customer service. As an industry leading multi-channel business our vision is simple: to have a JML product in every home.
Reporting to the Transactional Finance Manager you are part of our team raising and printing of our retail invoices and credit notes. You will also spend time liaising with our third-party despatch facility in dealing with any queries. Part of the role involves setting up new accounts and new EDI connections and therefore strong communication skills are a must as you will be speaking to our internal and external customers as well as communicating with internal departments. You will also be liaising with our Retail Sales Team over product pricing issues and will be expected to identify any pricing errors.
Your role also includes dealing with insurance claims, matching debit notes and chasing our reps to collect stock from stores. Data entry is key as you will be responsible for some of our customer accounts, making sure credits are up to date and sent to customers.
Key Responsibilities
- Raise all types of orders EDI and manual
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Transfer orders
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Transmit orders to our third-party provider
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Raise and send invoices & credits for our customers via EDI/email/post
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EDI (New orders/ invoices/ credits / ASNs / Debit notes) TrueCommerce
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Deal with all new EDI customer set ups and any other issues
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All types of credits (Price markdowns/returns/shortages)
- Answer queries from internal and external parties
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Carry out the end of month closure processes
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Liaise with internal and external customers over price and stock issues
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Chasing reps for stock collections from stores
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Matching off stock with returned debit notes
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Lock up transfers
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Insurance claims for missing parcels
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Dealing with courier returns or misrouted parcels
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Process all returns into our warehouses
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Mezz in and outturns
- Raise auction orders and invoices
Experience & Skills
- Ability to prioritise tasks, plan ahead and organise the day
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Excellent data entry accuracy and speed as well as an eye for detail
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Strong IT skills, especially Ms Excel, Word & Outlook
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Ability to communicate at all levels - evidence of good oral, written and interpersonal communication skills
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A positive can-do attitude
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Able to focus on daily routine and outcomes and is committed to own individuals performance
- Possess integrity and good ethical conduct
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A team player who contributes positively
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Analytical and problem-solving skills in order to identify errors or suggest solutions
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Reliability and flexibility
- Ability to multi-task working in a fast-paced environment under pressure
In return we will provide all the training you will need to succeed within the role and give you a chance to have a successful career in a growing business that rewards staff for their hard work.
Benefits JML Offer
25 days holiday a year (plus 8 bank/public holidays), increasing after 3 and 6 years service.
Employee Assistance Programme
Private Health Insurance after 1 year of service
Contributory Pension Scheme after 3 months of service
Life Assurance Scheme
Staff Product Discount Scheme
Eye Care Vouchers
Bike to Work Scheme
Enhanced Maternity and Paternity
For further information about JML or our products visit our website at www.JMLdirect.com
