Customer solutions specialist Work, Jobs in Bleadon, Som (with Salaries)

Branch Manager (Insite Manager)
Rubix —Cardiff
- Full-time
- ERP systems
- Maintenance
- Driving
Customer Experience Specialist - Night Team
ANNA —Cardiff
- Night shift
- Remote
- Communication skills
- Annual leave
- Employee discount
2d
Customer Enablement Specialist
LexisNexis Risk Solutions —Cardiff
- Full-time
- Organisational skills
- APIs
- Communication skills
- Employee assistance programme
- Employee discount
System Development & Application Manager
Hafod —Cardiff
- £54,000 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Software development
- IT
13d
Business Development Manager - Tankers
Biffa Waste Services —Weston-super-Mare
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Travel
- Employee discount
Quick apply
Operations Manager
Chubb Fire & Security —Bridgwater
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Contracts
- Free parking
- Store discount
Quick apply
Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
14d
Specialist Mortgage Advisor
GoBear Loans —Cardiff
- £35,000 - £60,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
- Free parking
- Annual leave
Quick apply
2d
Collections Specialist Apprenticeship
Welsh Water —Cardiff
- £25,949 a year
- Communication skills
- Annual leave
- Employee assistance programme
8d
Senior Collections Specialist
Sonovate —Cardiff
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Data entry
- Financial services
- Leadership
- Employee assistance programme
Quick apply
Customer Retention & Upsell Specialist
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
Quick apply
9d
Customer Service Representative - Bristol
Diligenta —Bristol
- £26,228 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Customer Subscriptions Associate
Future Publishing —Cardiff
- £28,000 - £29,000 a year
- Hybrid work
- Customer service
- Continuous improvement
- Organisational skills
- Referral programme
Quick apply
2d
Payment Assistant
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Employee discount
Quick apply
8d
Senior Regulatory Specialist
Ecolab Inc. —Cardiff
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Support Officer
North Somerset Council —North Somerset
- £25,583 - £28,142 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
Optioneering Services Manager
Welsh Water —Newport
- £70,000 a year
- Engineering
- Project management
- No degree
- Free parking
- Annual leave
8d
Cyber Security Specialist
AIRBUS Defence and Space Limited —Newport
- Full-time
- Hybrid work
- DevOps
- Travel
- IT
- Free parking
- Employee assistance programme
Solutions Specialist
DNV —Bristol
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Communication skills
- Annual leave
- Employee assistance programme
1d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Cardiff
- Temporary
- Customer service

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customer solutions specialist jobs near bleadon, som

Branch Manager (Insite Manager)

Rubix
Cardiff

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Job details

Full-time

Qualifications

Driving Licence
Operations management
ERP systems
Maintenance
Driving
Account management

Full job description

The Role

Permanent
Full Time

Role Summary

The Branch Manager, internally known as Insite Manager is a pivotal on-site leader responsible for the seamless delivery of the customer contract at a major aerospace organisation based in Cardiff. As the dedicated Rubix representative on site, you will manage day-to-day operations, ensure exceptional service delivery, and act as the trusted point of contact for the customer.

Reporting to the Regional Insite Manager, you will oversee all aspects of on-site performance, including inventory management, service excellence, continuous improvement and the achievement of contractual KPIs. This role blends operational leadership, customer relationship management, commercial awareness and problem-solving to drive value and strengthen our partnership with the customer.

Key Responsibilities

Customer Relationship Management

Oversee the daily execution of the contract, ensuring compliance with service level agreements and contractual customer requirements.
Act as the primary day-to-day contact for the customer.
Build strong relationships with stakeholders across the site.
Develop trust and credibility through responsive service and problem resolution.
Attend engineering meetings and support operational discussions.

Operational Management

Manage the on-site supply solution and ensure smooth day-to-day operation.
Monitor and replenish stock cabinets and vending solutions across the site.
Process customer orders and coordinate product deliveries.
Ensure critical stock availability and minimise operational downtime.

Commercial & Financial Management

Responsible for delivering the sales and margin budget whilst identifying opportunities to increase product penetration and service utilisation.
Ability to accurately forecast weekly against budget.
Collaborate with the Product Business Units to offer tailored solutions that deliver the best value to the customer.
Source products and services while maintaining margin awareness.
Prepare quotations and negotiate pricing where appropriate.
Responsible for the account profitability and commercial performance.

Problem Solving & Continuous Improvement

Respond to customer issues and coordinate effective solutions.
Work with suppliers, internal teams and engineering specialists to resolve challenges.
Identify cost-saving opportunities and process improvements.
Support initiatives such as maintenance solutions, repair services, engineering surveys and efficiency projects.

Performance & Compliance

Deliver against contractual KPIs and service level expectations.
Maintain accurate reporting and operational records.
Promote a strong health and safety culture.
Identify and report potential safety concerns and operational risks.

Ideal Candidate Profile

Essential

Experience within a manufacturing, engineering, industrial or MRO environment.
Strong customer-facing and stakeholder management skills.
Experience working independently and taking ownership of operational activities.
Commercial awareness with an understanding of pricing, margins and profitability.
Strong organisational and problem-solving abilities.
Exposure to P&L responsibility, budgeting or commercial decision-making.
Confident communicator capable of influencing decisions and building relationships.
Full UK Driving Licence

Desirable

Previous experience in operations management, engineering stores, manufacturing support, branch management or account management.
Knowledge of Kerridge K8 or similar ERP systems
MRO (Maintenance, Repairs & Overhaul) Product Knowledge.
Experience supporting maintenance, repair and operational activities within manufacturing environments.

What Success Looks Like

The successful candidate will become a trusted extension of the customer’s team, ensuring products and services are delivered efficiently, operational issues are resolved quickly, stock availability is maintained, and opportunities for growth and continuous improvement are consistently identified.

This role would suit someone who enjoys autonomy, thrives in a customer-facing environment and has the confidence to take ownership of a strategically important site.

Rubix UK has a commitment to doing things differently for our colleagues and customers.

Today, Rubix Group is the clear market leader with a presence in 23 markets and sales of €3.15bn in 2023. Our customers include some of the biggest names in manufacturing, the SMEs that form the backbone of industry and everything in-between.

More than a mover of boxes, we use our specialist knowledge and technical expertise to deliver products and services that keep production lines moving.

Right now, across Europe there are 9,000 of us and counting. We’ve disrupted and we have grown, but we’re not finished yet.

[email protected]

Apply Now

Refine Your Search

customer solutions specialist jobs in bleadon, som

Branch Manager (Insite Manager)

Customer Experience Specialist - Night Team

Customer Enablement Specialist

System Development & Application Manager

Business Development Manager - Tankers

Operations Manager

Customer Success Manager

Specialist Mortgage Advisor

Collections Specialist Apprenticeship

Senior Collections Specialist

Customer Retention & Upsell Specialist

Customer Service Representative - Bristol

Customer Subscriptions Associate

Payment Assistant

Senior Regulatory Specialist

Business Support Officer

Optioneering Services Manager

Cyber Security Specialist

Solutions Specialist

Specialist: Full-Time, Part-Time, and Part-Time Temporary

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