About Us
Seaglaze Group is a forward-thinking manufacturing group with over 50 years of engineering heritage. Based near Norwich, we employ more than 70 people across two specialist manufacturing businesses:
- Seaglaze Marine Windows — designing and manufacturing bespoke marine windows, doors, and hatches for commercial, leisure, and specialist vessels.
- Specialist Toughened Glass — producing high-performance toughened glass solutions for marine, architectural, and specialist industrial applications.
Together, we combine engineering expertise, craftsmanship, and modern manufacturing to deliver high-quality bespoke products to customers across the UK and internationally.
Role Overview
We’re looking for a sales-focused Customer Supervisor to lead our Specialist Toughened Glass office team. This is a commercially driven role - not just customer service. You’ll be responsible for driving sales performance, converting enquiries into orders, and developing long-term customer relationships. You’ll lead from the front, ensuring the team operates in a proactive, results-focused way.
Hours and Renumeration
This is a full-time position, with working hours to be agreed with the successful candidate. A minimum of 40 hours per week is required. Salary will be up to £42,000 per year, depending on agreed working hours.
Key Responsibilities
· Lead and support a team of 2 office staff to deliver exceptional customer service and strong sales performance
· Take ownership of the sales function and customer journey from enquiry through to order
· Take ownership of customer enquiries, ensuring they are converted into orders
· Identify opportunities to upsell, cross-sell, and improve margins
· Build and grow long-term customer relationships
· Allocate workload effectively across the team
· Oversee pre-production administration to ensure smooth order flow
· Run weekly team meetings focused on sales pipeline and workload
· Develop the team’s commercial awareness and sales capability
· Liaise with production to align demand with capacity
· Improve processes to increase efficiency and conversion rates
· Take ownership of team performance, pipeline visibility, and continuous improvement initiatives
Requirements
· Strong, proven track record in B2B sales (essential), including hitting targets
· Experience leading or supervising a sales team, with evidence of improving performance
· Confident in converting enquiries into orders, handling objections, and protecting margins
· Commercially focused, with the ability to spot opportunities and drive revenue growth
· Excellent communication and negotiation skills
· High level of accuracy and attention to detail
· Proficient in IT, able to quickly learn bespoke systems
· Comfortable working with technical products, measurements, and 2D drawings
· Able to analyse sales performance and pipeline, and take action to improve results
Benefits
· Employee Assistance Programme (family access from day one)
· Free flu jabs
· Free on-site parking
· Development opportunities
Pay: Up to £42,000.00 per year
Benefits:
- Health & wellbeing programme
- On-site parking
Application question(s):
- What is your current notice period, and when would you be available to start if offered the position?
- What appeals to you about this role, and how does your experience prepare you to lead a sales-focused customer team?
- Do you have any pre-booked holidays, planned absences, or other commitments that would affect your availability during the next 12 months? If yes, please provide details.
- Our site is based in Rackheath. Please confirm your expected commute time and how you would normally travel to work.
- What are your salary expectations for this role?
Work Location: In person
