It service desk analyst Work, Jobs in Bognor Regis, Wsx (with Salaries)

Systems Support Analyst
Civic Recruitment Limited —Chichester
- £17.83 an hour
- Full-time
- Remote
- Communication skills
Quick apply
13d
Senior Systems Support Analyst Team Leader
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Mentoring
Quick apply

Related jobs to explore

Based on your search for it service desk analyst

Systems Support Analyst
Civic Recruitment Limited —Chichester
Communicate effectively with customers, keeping them informed about progress and expected resolution times. Assist with user account administration, including…
£17.83 an hour
Quick apply
13d
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
Good Communicator – Clearly explaining technical issues and keeping customers informed. Proactive in Nature – Identifying and addressing issues before they…
£44,000 - £50,000 a year
Quick apply

I want to receive the latest job alerts for it service desk analyst in bognor regis, wsx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it service desk analyst jobs near bognor regis, wsx

Uk Visa Sponsorship Data Analyst jobs in London

Graduate Analyst jobs in London

Business Analyst jobs in Manchester

Systems Analyst jobs in Horley

Systems Analyst jobs in Leeds

Systems Analyst jobs in Royal Tunbridge Wells

Business Analyst jobs in Milton Keynes

Senior Systems Analyst jobs in Southampton

Senior Systems Analyst jobs in Kirkcaldy

Senior Quantity Surveyor jobs in Birmingham

Senior Systems Analyst jobs in London

Data Analyst jobs in Essex

Systems Support Analyst

Civic Recruitment Limited
Chichester

Quick apply

Job details

Full-time | Fixed term contract
£17.83 an hour
13 days ago

Qualifications

Technical troubleshooting
Stakeholder liaison
IT service management
User account provisioning
Ticket management
Incident documentation
User account management
Computer hardware
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Communication skills
Help desk

Full job description

7 months contract with a local authority

Rate: £17.83/hr Umbrella

Summary

We are looking for a motivated and customer-oriented IT Service Desk Analyst to join our team on an 8-month contract with a local authority. This role is pivotal in providing first-line IT support throughout the organization. As the initial point of contact for users, you will manage IT incidents, service requests, and inquiries, ensuring swift and effective resolution while upholding high standards of customer service. The ideal candidate will assist with account administration, access management, and operational support, contributing to the ongoing enhancement of IT services.

Responsibilities

Serve as the primary contact for all IT incidents, service requests, and user inquiries.
Record, update, and manage incidents and requests using the IT Service Management (ITSM) platform.
Resolve issues at first contact whenever possible, escalating complex problems as needed.
Diagnose and troubleshoot a variety of first-line hardware, software, and access-related issues.
Assist with user account administration, including password resets and access management.
Maintain detailed records of incidents, resolutions, and service requests.
Communicate effectively with customers, keeping them informed about progress and expected resolution times.

Requirements:

Experience in an IT Service Desk, Helpdesk, or IT Support environment.
Strong customer service and stakeholder management abilities.
Proficiency with IT Service Management (ITSM) platforms.
Capability to diagnose and resolve a wide range of first-line technical issues.
Excellent verbal and written communication skills.

Essential Qualifications

GCSEs (or equivalent) including English and Mathematics.
Relevant IT qualification or equivalent practical experience.

Additional Information

Contract Rate: £17.83/hr Umbrella
Working hours: 37 hours per week
Location: Chichester/Power Place
Working arrangements: Hybrid model with initial office attendance for training, transitioning to a mix of office and home-based work.
Payment schedule: Bi-weekly
The role closes soon, apply ASAP.

We are seeking an enthusiastic and customer-focused IT Service Desk Analyst to provide first-line IT support across the organisation

Quick apply

Refine Your Search

it service desk analyst jobs in bognor regis, wsx

Systems Support Analyst

Senior Systems Support Analyst Team Leader

Related jobs to explore

I want to receive the latest job alerts for it service desk analyst in bognor regis, wsx

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected