Operations centre analyst Work, Jobs in Bognor Regis, Wsx (with Salaries)

Operations Centre Analyst
Lockheed Martin Corporation —Havant
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Operations Centre Analyst

Lockheed Martin Corporation -
Havant

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
Software deployment
Incident queue management
IT service management
Process improvement
Technical support incident logging
Customer support
IT incident logging
Incident log maintenance
Help desk

Full job description

Information Technology

Havant

About the Role

We have an opportunity for an Operations Centre Analyst to join our Service Management team based on-site at Havant. This is a fantastic opportunity for someone starting their career in IT and service management. You will be helping monitor and support the performance of critical systems and networks, ensuring smooth operations and resolving issues when they arise.
If you are excited about IT, enjoy problem-solving, and want to be part of a team delivering excellent service, this could be the role for you!

Key Responsibilities:

Work closely with team members to support daily operations and tasks.
Help identify, prioritize, and respond to incidents and issues in a timely manner, following clear procedures.
Use our service management tools to log and update incidents, ensuring information is accurate throughout the process.
Monitor servers and systems to spot and respond to any issues, using our event management tools.
Assist specialist teams with resolving technical problems.
Follow set processes and guidelines to fix incidents and problems.
Provide updates on ongoing incidents, keeping everyone informed.
Contribute to updating knowledge articles, helping improve the service desk’s efficiency.
Help generate reports using data from our service management system.
Support software rebuilds or deployments following system failures.
Help with software configuration and deployment tasks.
Occasionally support shift work and be flexible with shift coverage when needed.
Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively.
Work on improving service quality by reviewing incidents and making suggestions for improvements.
Be proactive in learning new technical skills and knowledge from colleagues.
Able to demonstrate reliability, a strong commitment to the role and maintain excellent timekeeping.

Working Hours: The working hours for this role are from 7 am to 3 pm, Monday to Friday, with occasional shift coverage as needed.
The role will not be authorized to provide services to Lockheed Martin UK Limited, which are directly related to business development, acquisition, or sales efforts for a Lockheed Martin UK Limited customer or potential customer. Any exception to this rule can only be granted, in advance, by the Lockheed Martin UK Ltd, Havant representative or legal counsel representative.

Contractor/Agency to be responsible for maintaining adequate liability insurance, certifications, accreditations, and training required to perform their tasks.

Required skills, qualifications and experience

Previous experience in customer-facing roles, ideally in technical support or service desk environments, demonstrating a willingness to help solve problems and improve customer satisfaction.
Demonstrates a proactive approach to challenges and can adapt quickly to new situations and technologies.
Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills.
Ability to identify simple ways to improve current processes and a willingness to suggest improvements
Strong attention to detail with a growing ability to analyse and solve technical issues.
Comfortable learning new systems, applications, and tools that may not have been used in previous roles.

The Job Description and duties included within it are only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties

Job Reference Number

19621BR

Salary Range

Competitive Rates

Employee Type

Full Time

Duration

6 Months

Hours Per Week

37.5

Working Schedule

Standard Hours

Shift work details

Day shift Mon-Fri to start with. Will move to shift once trained and up to speed

Country

United Kingdom (UK)

Clearance Required for Role

BPSS

Graduate, Intern or Apprentice Vacancy?

Business Environment

Lockheed Martin UK Limited (“LMUK”) is a leading prime contractor and systems integrator responsible for a wide portfolio of high technology programmes, complex integration, training, and through-life support, spanning the defence and civil sectors. The LMUK business, a leading provider of systems engineering, software development and complex programme management for global security, cyber, civil, and commercial markets.

Equal Opportunity Statement

Lockheed Martin is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Lockheed Martin is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed. If you require assistance or adjustments to participate in the job application or interview process, please contact [email protected].

Job Expires

14/08/2026

Apply Now

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