Housing officer Work, Jobs in Bold Heath, Chs (with Salaries)

Senior Customer Resolution Officer
Your Housing Group —Warrington
- £34,000 - £36,000 a year
- Full-time
- Remote
- Management
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
11d
Tenant Liaison Officer
Dasco Construction Limited —Wigan
- £28,800 - £36,000 a year
- Full-time
- Customer service
- Administrative experience
- Data entry
Quick apply
10h
Tenancy Sustainment Officer
ForHousing —Salford
- £38,896.19 a year
- Hybrid work
- Employee assistance programme
- Employee discount
Neighbourhood Housing Officer
Torus —St Helens
- £34,064 a year
- Full-time
- Communication skills
- Negotiation
6d
Housing Solutions Support Officer
Knowsley Council —Huyton
- £28,598 - £31,022 a year
- Full-time
- Hybrid work
- Flexible schedule
7d
Housing Officer - Burnley, Rossendale, Bacup
Serco Plc —Birchwood
- £29,250 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
14d
Housing Officer - Cheshire
Serco Plc —Birchwood
- £29,250 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Housing Officer
ForHousing —Salford
- £39,791.96 a year
- Communication skills
- Employee assistance programme
- Employee discount
6d
Housing Assistant
Your Housing Group —Warrington
- £26,000 a year
- Full-time
- Remote
- Travel
- Organisational skills
- School
- Annual leave
- Employee discount
Quick apply
1d
Probation Service Officer - Homeless Prevention Team - Cheshire
HM Prison & Probation Service —Chester
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
8d
Data Lead Officer - Changing Futures
Knowsley Council —Knowsley
- £42,839 - £44,075 a year
- Temporary
- Hybrid work
- Analysis skills
- Project management
- Presentation skills
- Flexible schedule
2d
Project Support Officer
Wythenshawe Community Housing Group —Manchester
- £34,479.30 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
7d
Public Protection Compliance Officer
Liverpool City Council —Liverpool
- £40,777 - £46,142 a year
- Part-time
- Customer service
- Employee assistance programme
7d
Tenancy Rights Officer
Cheshire East Council —Nantwich
- £39,152 - £41,771 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
1d
Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Free parking
Quick apply
9d
Living Well Goals coordinator
Wythenshawe Community Housing Group —Manchester
- £36,782.54 a year
- Full-time
- Organisational skills
- Annual leave
- Gym membership
Neighbourhood Officer - Outer GM Area
MSV Housing Group —Trafford
- £35,859 - £38,141 a year
- Full-time
- Customer service
- Microsoft Office
- Travel
- Employee assistance programme
- Sick pay
Triage Housing Solutions Service Assessment and Prevention Officer
Liverpool City Council —Liverpool
- £35,412 - £39,862 a year
- Communication skills
- Employee assistance programme
1d
Tenancy Enforcement Officer - July 2026
L&Q —Manchester
- £37,579 - £41,541 a year
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
- Employee assistance programme
5d
Project Delivery Officer
Warm Wales —Holywell
- £26,300 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Travel
- Work from home
Quick apply

I want to receive the latest job alerts for housing officer in bold heath, chs

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Customer Resolution Officer

Your Housing Group -
Warrington

Quick apply

Job details

Full-time
£34,000 - £36,000 a year
11 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

Management
Complaint handling
Legal drafting
Communication skills

Full job description

Job Introduction

Job Title: Senior Customer Resolution Officer

Salary: £34,000 - £36,000

Contract: Permanent

Location: Homebased (North West)

Weekly Hours: 35 (Monday to Friday)

So…. What is this role exactly?

We have an exciting new opportunity here at YHG to join our growing Customer Resolution Team who always put our customers first and ensure an effective and prompt complaint resolution.

We are looking for someone with a background of working in social housing, significant experience with managing complex complaints, and strong knowledge of those escalated to the Housing Ombudsman Service.

It’s a great time to join this collaborative, friendly and supportive team, as we continue to improve our customers experience through understanding our complaints and adapting our services to meet their needs. You will be the lead officer for liaising with the Housing Ombudsman Service, gathering information for investigations and ensuring our compliance with any orders made. You will work closely with the Service Manager to ensure that we are compliant, and that learning from our complaints is embedded across the organisation.

What will my working week look like?

You will be homebased, living within the North West, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses when needed. Realistically, you will be required to visit our Head Office approximately once a week.

What will I be responsible for doing?

First and foremost, you will be the lead point of contact for the Housing Ombudsman Service, gathering and providing all requested information for investigations and monitoring actions to comply with determinations made.

You will complete case reviews of complaints as required, ensuring you work with all relevant departments and that learning is shared across the organisation to improve our customer’s experience.

You will also manage some complex stage 2 complaints, being the single point of contact for our customer.

And what would make me stand out from the crowd?

To be successful as a Senior Customer Resolution Officer here at YHG, you will have….

Experience of handling complex complaints gained through working within a Social Housing sector
Strong knowledge of the Housing Ombudsman Complaint Handling Code and Consumer Standards
Strong customer communication skills in person, via telephone and email
Experience of drafting detailed reports, complaint responses and regulatory submissions as part of Housing Ombudsman determinations
Ability to collaborate with others and work independently, whilst managing tight deadlines and competing priorities
Excellent investigation, analytical and problem-solving skills

You will also….

Be flexible, caring and resilient
Have strong ICT skills, including knowledge on Microsoft Systems
Ideally have Line Management experience

This role is really suited to someone who is passionate about resolving complex complaints within set timescales, strives to do their best for each customer and delivers customer focused outcomes every time.

If you feel this could be the right role for you, we would love to hear from you!

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer £34,000 - £36,000 for a 35-hour week, and 26 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level healthcare cash plan, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work’.

Closing Date: Friday 31st July 2026

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG2

Quick apply

Refine Your Search

housing officer jobs in bold heath, chs

Senior Customer Resolution Officer

Tenant Liaison Officer

Tenancy Sustainment Officer

Neighbourhood Housing Officer

Housing Solutions Support Officer

Housing Officer - Burnley, Rossendale, Bacup

Housing Officer - Cheshire

Housing Officer

Housing Assistant

Probation Service Officer - Homeless Prevention Team - Cheshire

Data Lead Officer - Changing Futures

Project Support Officer

Public Protection Compliance Officer

Tenancy Rights Officer

Customer Experience Manager

Living Well Goals coordinator

Neighbourhood Officer - Outer GM Area

Triage Housing Solutions Service Assessment and Prevention Officer

Tenancy Enforcement Officer - July 2026

Project Delivery Officer

I want to receive the latest job alerts for housing officer in bold heath, chs

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected