Service desk analyst Work, Jobs in Bold Heath, Chs (with Salaries)

Service Desk Analyst - 12mth FTC
B&M Retail —Liverpool
- Full-time
- Software troubleshooting
- IT
- Communication skills
- Free parking
- Employee discount
Service Support Team Analyst
CGI —Liverpool
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
IT Service Desk Analyst
Edge Hill University —Ormskirk
- £28,778 - £31,236 a year
- Full-time
- Customer service
- University
- IT
- Annual leave
- Employee assistance programme
13d
IT Support Analyst (On Site)
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
13d
IT Service Desk Analyst
Speed Medical —Chorley
- Up to £27,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Work from home
Quick apply
Service Desk Analyst
Weightmans —Liverpool
- Up to £26,230 a year
- Full-time
- Customer service
- Windows
- IT
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
Service Desk Analyst
Peel Ports —Liverpool
- Organisational skills
- SharePoint
- IT
- Employee assistance programme
9d
ICT Operations Junior Service Desk Analyst
Countess of Chester Hospital NHS Foundation Trust —Chester
- £25,272 a year
- Full-time
- Communication skills
1d
Service Desk Analyst; EO; Permanent; Liverpool/Newport
Charity Commission —Bootle
- £28,867 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
5d
Senior Service Desk Analyst
Frontline Consultancy and Business Services Ltd —Handforth
- £25,636.32 - £35,000.00 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
7d
Service Inbound Analyst
Bright HR Limited —Manchester
- Up to £26,500 a year
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
IT Support Analyst
The Beauty Tech Group Trading Limited —Manchester
- Full-time
- Hybrid work
- Windows
- IT
- In-person
- Free parking
- Work from home
Quick apply
8d
1st Line Analyst - Stafford DC
Pets at Home —Cheadle
- £28,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
- Employee discount
7d
IT Service Desk Analyst Apprentice
QA Apprenticeships —Macclesfield
- £18,000 - £20,000 a year
- Full-time
- Azure
- Continuous improvement
- Organisational skills
Senior Service Desk Analyst
AJ Bell —Manchester
- Full-time
- Hybrid work
- Azure
- Administrative experience
- Analysis skills
- Employee assistance programme
Quick apply
2d
IT Service Desk Analyst
Network Plus —Salford
- £26,000 - £28,000 a year
- Customer service
- Communication skills
Quick apply
2d

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Service Desk Analyst - 12mth FTC

B&M Retail -
Liverpool

Apply Now

Job details

Full-time

Benefits

Free parking
Employee discount

Qualifications

Software troubleshooting
Technical support
IT
Communication skills

Full job description

Looking to Take Your IT Support Career to the Next Level?

Join us as a Service Desk Analyst and become the go-to expert for technical support across the business. You'll play a vital role in resolving IT issues, supporting colleagues, and delivering a first-class customer experience. If you're a proactive problem-solver with a passion for technology and helping people, we'd love to hear from you.

This role is full-time on a 12-month fixed term basis from our Support Centre in Speke, Liverpool.

What You’ll Be Doing:

Provide technical support to the B&M user base, delivering a high standard of customer service and adhering to service management principles.
Take ownership of user issues, ensuring all incidents are logged, managed, and resolved to completion through the call logging system.
Escalate and allocate complex technical issues to the appropriate IT resolver groups when required.
Coordinate and manage external technical support providers to ensure timely issue resolution.
Support desktop services, including hardware setup, troubleshooting, and departmental desk moves.

What you'll bring:

Strong knowledge of IT systems, hardware, software, and troubleshooting techniques, supported by excellent analytical and problem-solving skills.
Experience providing 1st line technical support to a large user base, ideally within a fast-paced retail environment.
Ability to manage a wide range of support issues, prioritising workloads effectively and responding to varying levels of urgency.
Excellent communication and interpersonal skills, with the ability to build positive working relationships and provide outstanding customer service.
Highly organised with strong attention to detail, accuracy, and the ability to work effectively under pressure both independently and as part of a team.

Why B&M?

We also offer you a range of great benefits including discount in our stores, free parking for all colleagues in our Support Centre, colleague portal offering additional discount for retailers, hospitality & much more! Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/

If you are looking for a new challenge within a busy team and a growing business, apply online today!

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.

#LI-DNI

Apply Now

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service desk analyst jobs in bold heath, chs

Service Desk Analyst - 12mth FTC

Service Support Team Analyst

IT Service Desk Analyst

IT Support Analyst (On Site)

IT Service Desk Analyst