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Software & Data Installation Technician

Forterro -
Newton-le-Willows

Apply Now

Job details

Permanent
1 day ago

Benefits

Car scheme

Qualifications

Software deployment
Communication skills

Full job description

The Software & Data Installation Technician is responsible for the successful deployment of software solutions for customers, from initial installation through to go‑live and handover. The role involves installing and configuring applications, completing associated data builds, and delivering solutions both remotely and on customer sites as required. Working closely with customers and internal teams, the consultant ensures implementations are accurate, reliable and aligned with agreed requirements and timelines.

The role also includes thoroughly testing software to confirm it is operating as expected, identifying and resolving issues prior to handover. Clear and detailed documentation is a core requirement, including the preparation of customer sign‑off materials and comprehensive handover documentation for Support teams. The Software & Data Installation Technician plays a key role in ensuring a smooth transition from delivery into ongoing support, contributing to a high‑quality customer experience and long‑term solution success.

This position works closely with Professional Services, Product Management, Support, and external partners to deliver high-quality customizations and integrations that increase customer value and adoption.

The ideal candidate for this role would be based within commutable distance of Newton-le-Willows, Merseyside.

Département

Professional Services

Type d'emploi

Permanent

Emplacement

UK, Newton Le Willows

Type de lieu de travail

Hybride

Sous la responsabilité de

Judith Knowles

Responsibilities

Install, configure and deploy software solutions, including associated data builds, both remotely and on customer sites as required
Deliver end‑to‑end implementations, ensuring solutions are set up accurately and in line with agreed customer requirements and timelines
Test software thoroughly to confirm functionality and performance prior to go‑live
Identify, troubleshoot and resolve issues arising during installation, testing or deployment
Produce clear and accurate documentation, including customer sign‑off materials
Prepare comprehensive handover documentation to enable a smooth transition to Support teams
Work collaboratively with customers and internal stakeholders to ensure a high‑quality implementation experience
Manage multiple implementations concurrently, maintaining strong organisation and attention to detail
Maintain a professional, customer‑focused approach throughout the delivery process

Skills, Knowledge & Expertise

For this role, the key skills would typically include a balanced mix of technical capability, problem‑solving and communication skills, reflecting both the delivery and customer‑facing elements of the work.

From a technical perspective, you would be expected to demonstrate experience in installing, configuring and testing software applications, with a good understanding of data builds and deployment processes. Strong troubleshooting skills are important, along with the ability to follow technical specifications and apply structured testing to ensure solutions meet agreed requirements. Familiarity with working both remotely and on customer sites, and confidence operating in different technical environments, would also be valuable.

Equally important are documentation and communication skills. The role requires clear and accurate written documentation for customer sign‑off, as well as the ability to produce effective handover materials for Support teams. You should be comfortable explaining technical information to non‑technical stakeholders, working collaboratively with customers and colleagues, and managing tasks in an organised and methodical way. A professional, customer‑focused approach and the ability to work independently while meeting deadlines are essential.

What we can offer you

We offer a competitive and well-rounded benefits package designed to holistically support your wellbeing whilst developing and growing your career in a fast-growing industry.

Our benefits include:

Generous holiday entitlement
Sickness absence provision
Enhanced parental leave
Life assurance
Electric vehicle car scheme
Regular social & employee activities

Alongside this, we're proud to support career and development growth through our annual people cadences.

À propos de Forterro

Fondée en 2012, la société Forterro s'est développée pour devenir un leader dans le domaine des solutions logicielles pour le marché industriel- avec des implantations dans les principales économies manufacturières en Europe, ainsi que des centres régionaux de services clients et des centres de R&D dans le monde entier. Depuis plus de 40 bureaux, nos plus de 2500 employés fournissent des logiciels à plus de 13 000 entreprises industrielles et en assurent le support. Nos produits sont profondément ancrés dans les exigences de leur zone géographique locale. Chacun d'entre eux est conçu pour renforcer et augmenter la capacité de nos clients à opérer efficacement et à être compétitifs.

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