Line it engineer Work, Jobs in Bolton, Eng (with Salaries)

1st Line Technical Support Engineer
Audiebant Ltd —Preston
- £24,500 - £27,000 a year
- Full-time
- Computer networking
- IT
- Linux
- Free parking
Quick apply
13d
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee discount
7d
2nd Line IT Engineer
MCS Group —Ormskirk
- £28,500 a year
- Full-time
- Computer networking
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
9d
1st Line IT Service Desk Engineer
Outcomes First Group —Bolton
- £25,837.20 a year
- Hybrid work
- Azure
- Customer service
- Continuous improvement
- Employee discount
1st Line NOC Engineer
Convergence Group —Manchester
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
2nd Line IT Support Engineer
Evolve BG Ltd —Wigan
- Azure
- Computer Science
- Microsoft Office
Quick apply
3d
IT Support Technician
Bright Futures Care —Warrington
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- No degree
8d
IT Project Engineer
Vital Energi —Blackburn
- Full-time
- Hybrid work
- Up to 50% travel
- Driving
- Travel
Quick apply
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
IT Infrastructure Engineer
Vix Technology —Manchester
- £40,000 - £50,000 a year
- Full-time
- AWS
- APIs
- IT
- Employee assistance programme
Quick apply
Data Center Engineer
Datum Datacentres Ltd —Manchester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Life insurance
- Sick pay
Quick apply
4d
IT Infrastructure Engineer
Network Plus —Salford
- £40,000 - £50,000 a year
- Hybrid work
- Azure
- Project management
- Mentoring
Quick apply
IT Support Field Engineer (South West England)
Outcomes First Group —Bolton
- Up to £35,000 a year
- Azure
- Customer service
- Continuous improvement
1d
IT Engineer
Luxfer MEL Technologies - UK —Swinton
- Full-time
- English
- Microsoft Office
- Travel
Quick apply
2nd Line Support Engineer
Excalon Ltd —Salford
- Full-time
- Azure
- Microsoft Outlook
- SharePoint
- Health & wellbeing programme
- Life insurance
Quick apply
3d
IT Systems Engineer (Infrastructure & Security)
KeTech Systems Ltd —Preston
- Full-time
- Azure
- Windows
- IT
- Free parking
- Annual leave
Quick apply
8d
IT Engineer Degree Apprentice
QA Apprenticeships —Stockport
- £29,064 - £32,061 a year
- Full-time
- Windows
- Project management
- Continuous improvement
- Free parking
1d
Senior IT Engineer
KeTech Systems Ltd —Preston
- Full-time
- Azure
- DevOps
- Free parking
- Annual leave
Quick apply
8d
AWS Cloud Engineer
BCA —Manchester
- £50,000 - £65,000 a year
- Monday to Friday
- Hybrid work
- Azure
- DevOps
- AWS
- Employee assistance programme
- Employee discount
Quick apply
Senior IT Support Specialist / Solutions Engineer
Equasys —Warrington
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Driving
- Travel
- Free parking
- Paid training
Quick apply

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1st Line Technical Support Engineer

Audiebant Ltd
Preston

Quick apply

Job details

Permanent | Full-time
£24,500 - £27,000 a year
13 days ago

Benefits

Free parking
Casual dress
Company pension
Company events
On-site parking

Qualifications

Technical support
Computer networking
DNS
Mac OS
IT
Linux
Communication skills
Shell Scripting
Help desk

Full job description

About Audiebant Limited

Audiebant Limited is the UK's leading provider of audio and visual communication solutions, specialising in Mass Communication Zoned solutions for critical incidents, lockdowns, and everyday communication. With over 30 years of expertise, we serve the Education, NHS, Corporate and Local Government sectors, offering market-leading software and systems for public sector communications.

We are currently seeking a motivated and experienced 1st Line Technical Support Engineer to join our dynamic IT team in Kirkham, Lancashire. This role is office based, and essential to supporting our clients, resellers and distributors with bespoke software solutions while contributing to the ongoing growth and success of the business.

About the Role

As a Level 1 Technical Support Engineer you are the first point of contact for customers, installers and partners who need help with our systems. You will log, triage and resolve incoming support requests, handle straightforward technical issues end-to-end, and escalate more complex problems to our second-line and engineering teams. A significant part of the role is telephone communication, both inbound and outbound — taking incoming calls and proactively calling customers to progress tickets, gather information, walk them through fixes and follow up on open issues. Working from our Kirkham office, you will help keep customers' communication systems running reliably and ensure every request is handled promptly and professionally.

Because our systems are relied upon in genuine emergencies, this can be a high-pressure, fast-paced environment. You will need to stay calm, focused and methodical when incidents are urgent and customers are anxious for a resolution.

Key Responsibilities

Own the first response — act as the initial point of contact for customer queries received by phone, email and through our helpdesk portal, ensuring every ticket is acknowledged promptly, and i9n line with our SLA policies.
Handle calls, inbound and outbound — take incoming customer calls and proactively phone customers to progress and resolve tickets, gather diagnostic detail, talk them through fixes and follow up on open issues; confident, frequent telephone contact is a core part of the day.
Log and triage — accurately record, categorise and prioritise incidents and service requests in our helpdesk system (Zoho Desk), capturing the detail needed for a quick resolution.
Troubleshoot — diagnose and resolve first-line hardware, software, network and configuration issues across our audio, screen, mobile and outdoor communication products.
Guide customers — walk users through setup, configuration and everyday use of the platform, providing clear, jargon-free instructions remotely.
Escalate effectively — identify issues that need second-line or engineering input and hand them over with full, well-documented context.
Meet SLAs — manage your ticket queue to agreed response and resolution targets, keeping customers updated throughout.
Support deployments — assist with remote testing, system checks and post-installation configuration alongside the field and projects teams.
Maintain knowledge — create and update knowledge-base articles, FAQs and internal notes so common issues can be resolved faster.
Champion the customer — recognise recurring problems and feed insight back to the wider team to improve products and processes.

Skills & Experience

Essential

A genuine interest in technology and a natural problem-solving mindset.
Excellent communication skills — able to explain technical concepts clearly and patiently to non-technical users.
A confident, professional telephone manner and genuine willingness to spend much of the day on calls, both inbound and outbound.
Strong initiative and a self-starting attitude — we don't have a set process for everything, so you must be comfortable troubleshooting from first principles, researching and teaching yourself, and finding answers independently.
The composure to stay calm, empathetic and methodical in a high-pressure, time-critical environment.
Good working knowledge of Windows, common networking concepts (IP, DNS, connectivity basics) and general IT troubleshooting.
Well organised, with the ability to prioritise and manage multiple tickets at once.
A team player who is reliable, accountable and keen to learn.
Right to work in the UK and able to work on-site in Kirkham full-time.

Desirable

Previous experience in a technical support, service desk or helpdesk role.
Familiarity with helpdesk / ticketing tools (e.g. Zoho Desk) and remote-support software.
Good working knowledge of the Linux command line — comfortable navigating the filesystem, checking logs, running diagnostics and using common commands to troubleshoot systems.
Exposure to audio-visual, PA/voice-alarm, CCTV, access-control or networked hardware systems.

Personal Attributes

Customer-focused, patient, and professional
Calm under pressure with a problem-solving mindset
Reliable, punctual, and well-organised
Eager to learn and take ownership of tasks
Team-oriented with a positive and proactive attitude

Why Join Audiebant?

Work with cutting-edge technology and specialist hardware
Gain hands-on experience with Linux systems and audio technology
Be part of a supportive, knowledgeable IT team
Structured training and development opportunities
A role with genuine career progression in technical support and IT

Ready to Join Us?

If you are passionate about IT support and eager to make an impact in an innovative company, we would love to hear from you. Take the next step in your career with Audiebant Limited today!

Apply now and become part of a forward-thinking team that’s shaping the future of communication solutions for the public sector.

Job Types: Full-time, Permanent

Pay: £24,500.00-£27,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Preston PR4 2SH: reliably commute or plan to relocate before starting work (required)

Experience:

Technical support: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

line it engineer jobs in bolton, eng

1st Line Technical Support Engineer

IT Support Engineer (1st Line)

2nd Line IT Engineer

1st Line IT Service Desk Engineer

1st Line NOC Engineer

2nd Line IT Support Engineer

IT Support Technician

IT Project Engineer

1st Line Support Engineer

IT Infrastructure Engineer

Data Center Engineer

IT Infrastructure Engineer

IT Support Field Engineer (South West England)

IT Engineer

2nd Line Support Engineer

IT Systems Engineer (Infrastructure & Security)

IT Engineer Degree Apprentice

Senior IT Engineer

AWS Cloud Engineer

Senior IT Support Specialist / Solutions Engineer

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