Call center manager Work, Jobs in Bootle, Msy (with Salaries)

Head of Outbound Sales
Stellify —Liverpool
- £70,000 a year
- Full-time
- Team management
- Budgeting
Quick apply
12d
Contact Centre Senior Operations Manager
Reed In Partnership —Liverpool
- £40,000 - £65,000 a year
- Full-time
- Spanish
- English
- Continuous improvement
- Annual leave
- Flexible schedule

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Contact Centre Senior Operations Manager
Reed In Partnership —Liverpool
A minimum of 2 A-Levels or an equivalent Level 3 Diploma. GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification).
£40,000 - £65,000 a year
Customer Experience Director
Stellify —Manchester
Retail customer functions carry more moving parts than most: high volumes, seasonal peaks, returns and refunds, and customers who compare and switch in seconds.
£110,000 a year
Quick apply
12d

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Head of Outbound Sales

Stellify
Liverpool

Quick apply

Job details

Full-time
£70,000 a year
12 days ago

Qualifications

Outbound sales
Process improvement
Performance management
Change management
Team management
Overseeing budgeting and forecasting
Operational strategy development
Change leadership
Management reporting
Budgeting
Outbound calling

Full job description

Head of Outbound

Liverpool (office based, full time) · £70,000 base plus performance bonus

Lead a high-volume outbound operation that is scaling fast, with full ownership of performance, the commercial numbers behind it, and the people who deliver them.

The function is being built from the ground up. The team dials at pace across B2B and retention campaigns, and the brief is growth: more conversations, sharper conversion, a tighter cost per acquisition, and output that improves week on week. New dialler technology and reporting are coming in to give a live view of performance. This role turns a floor of dials into a predictable commercial engine, and owns the number that proves it.

What you'll own

Transformation of the whole function, from process and scripting through to dialler platforms, data and the reporting that drives daily decisions
The commercial plan: targets, forecasting, cost per acquisition, and the P&L lines you move
Outbound performance across a multi-seat centre, measured on volume, conversion and revenue
The campaign mix, B2B outbound alongside retention and renewals, so revenue holds as well as grows
Hiring, coaching and performance management of team leaders and agents at scale

You get the budget, the headcount and the authority to build this properly, and you're trusted to make the calls that get it there.

Our ideal applicant

A leader currently running a high-volume outbound or contact centre operation, ideally 50 seats and up
Commercial ownership measured on revenue: you have carried a number and hit it
Has transformed a function rather than inherited a good one, with new process, new tech and better output to show for it
Fluent in dialler platforms, workforce planning and the reporting that runs a floor day to day
Spans B2B and retention, and would rather build the engine than run one that already works

The package

£70,000 base plus performance bonus
Office based in Liverpool, full time

Quick apply

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