Insight manager Work, Jobs in Bootle, Msy (with Salaries)

Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
Group Training Manager
Kepak Group —Kirkham
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
Quick apply
9d
Event Delivery Manager
BDO —Liverpool
- Full-time
- Organisational skills
- IT
- Leadership
Impact and Insights Coordinator
Liverpool Football Club —Anfield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee assistance programme
- Employee discount
8d
People Partner
Pinnacle Group —Liverpool
- £45,000 - £50,000 a year
- Hybrid work
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Marketing Manager
PlantSea Ltd —Liverpool
- £35,000 - £45,000 a year
- Full-time
- IT
- In-person
- Marketing
- Employee stock purchase plan
- Sick pay
Quick apply
9d
Senior Research Delivery Lead – Behaviour Change & Insight (Wirral)
ICE Creates —Birkenhead
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Master's degree
- Project management
- Health & wellbeing programme
- Work from home
Quick apply
4d
Client Development Manager
Sykes Holiday Cottages —Chester
- Up to £50,000 a year
- Full-time
- Sales
- Business development
- Travel
Quick apply
10d
Programme Director - Speke & Seacombe
Right to Succeed —Liverpool
- £58,916 - £63,717 a year
- Full-time
- Travel
- Contracts
- In-person
- Annual leave
- Work from home
Quick apply
9d
Paid Media Manager
Right at Home UK —Liverpool
- £40,000 - £46,000 a year
- Full-time
- Hybrid work
- Travel
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
Commercial Finance Manager
Mowgli Chambers —Liverpool
- £65,000 - £75,000 a year
- Full-time
- School
- Annual leave
Quick apply
Operations Manager
Bean —Liverpool
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Travel
- Employee discount
Quick apply
7d
Store Manager
Sunglass Hut —Liverpool
- Microsoft Office
- Retail management
9d
Store Manager
Deichmann uk —Chester
- From £32,500 a year
- Full-time
- Management
- Customer service
- Leadership
- Store discount
- Health & wellbeing programme
Quick apply
Store Manager
Montezuma's Chocolates —Chester
- Full-time
- Hospitality
- Customer service
- In-person
- Employee discount
- Referral programme
Quick apply
10d
Programme Facilitator - Merseyside
HM Prison & Probation Service —Bootle
- £20,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
3d
Senior Loyalty Manager
Iceland —Deeside
- Full-time
- Employee discount
Head of Creative Studios
National Museums Liverpool —Liverpool
- £48,402 a year
- Full-time
- Project management
- Leadership
7d
Brand Campaign Manager
Matalan —Liverpool
- Full-time
- Project management
- Communication skills
- Employee discount
Quick apply
8h
Playground Designer
Creative Play UK Ltd —Chester
- £25,500 a year
- Full-time
- CAD
- In-person
- Annual leave
- Sick pay
Quick apply
7d

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Senior Customer Service Manager

TeamGround Global Solutions Ltd
Liverpool

Quick apply

Job details

Permanent | Full-time
£47,125.88 - £65,542.21 a year

Benefits

Health & wellbeing programme
Employee mentoring programme
Flexitime
Company pension
Free fitness classes

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

About the Role:
Liverpool is a city built on connection, communication, and strong service culture—and at TeamGround Global Solutions Ltd, we bring that same energy into customer experience operations. We support fast-growing businesses by delivering structured, high-quality customer service solutions that feel personal, responsive, and reliable. We believe customer service is not just a support function—it is a core driver of business success.

We are looking for a Senior Customer Service Manager who can take full ownership of our customer operations function in Liverpool. This is not a routine management role—you will define service standards, lead performance strategy, and shape how our teams deliver exceptional customer experiences. You will act as the bridge between leadership, frontline teams, and customers, ensuring every interaction meets a high standard of quality and efficiency.

Why Work With Us?

The Environment:
We operate in a modern, professional workspace in Liverpool’s business district, designed for collaboration, focus, and performance. We value structure, clarity, and a supportive working culture where leaders are empowered to make real decisions.

Leadership Ownership:
You will have full responsibility for customer service performance and team leadership from day one. We trust senior managers to lead, not just supervise.

Operational Excellence Focus:
We care about doing things properly. You will have the tools and autonomy to build processes, improve KPIs, and shape customer experience strategy.

Growth Opportunity:
This role is designed for progression. Successful candidates can move into Head of Operations or Director-level positions as the company expands.

Key Responsibilities:

Customer Operations Leadership:
Oversee all customer service activity, ensuring consistent quality, efficiency, and professionalism across the team.

Performance & KPI Management:
Track, analyse, and improve key performance indicators such as response time, resolution rate, and customer satisfaction.

Team Leadership & Development:
Lead, coach, and support customer service staff. Conduct performance reviews and build a strong, accountable team culture.

Process Improvement:
Identify inefficiencies in workflows and implement scalable improvements to enhance service delivery.

Escalation Management:
Act as the final point of escalation for complex customer issues, ensuring timely and effective resolution.

Stakeholder Communication:
Work closely with internal teams and leadership to align customer service operations with business goals.

What We Are Looking For:

Experience:
5+ years in customer service, contact centre, or customer operations roles, including at least 2+ years in a senior or managerial position.

Leadership Ability:
Proven experience managing teams, improving performance, and driving accountability in a structured environment.

Operational Mindset:
Strong understanding of KPIs, service delivery frameworks, and process optimisation.

Communication Skills:
Clear, confident communicator who can handle escalations and present performance insights to leadership.

Problem-Solving Approach:
Ability to remain calm under pressure and make practical, data-informed decisions.

Mindset:
You are structured, proactive, and focused on building systems that scale—not just managing day-to-day tasks.

Pay: £47,125.88-£65,542.21 per year

Benefits:

Company pension
Employee mentoring programme
Flexitime
Free fitness classes
Health & wellbeing programme

Work Location: Hybrid remote in Liverpool L3

Quick apply

Refine Your Search

insight manager jobs in bootle, msy

Senior Customer Service Manager

Group Training Manager

Event Delivery Manager

Impact and Insights Coordinator

People Partner

Marketing Manager

Senior Research Delivery Lead – Behaviour Change & Insight (Wirral)

Client Development Manager

Programme Director - Speke & Seacombe

Paid Media Manager

Commercial Finance Manager

Operations Manager

Store Manager

Store Manager

Store Manager

Programme Facilitator - Merseyside

Senior Loyalty Manager

Head of Creative Studios

Brand Campaign Manager

Playground Designer

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