AI & IT Support Technician
About Muc-Off
Muc-Off was founded in 1994 and are now the leading supplier of specialist cycling cleaning and maintenance products in the UK. Following 5 years of explosive growth the company is expanding fast into the European, Asian and North American markets focusing on its core categories of cycling, motorcycle and Athlete performance products.
This is a great time to be part of this rapidly growing, truly innovative British business as we embark on new territories and sectors, whilst growing our brand presence across core bicycle and motorbike markets. In what is a truly results-driven culture, the rewards and career development opportunities are second to none.
About the Role
We're looking for a hands-on, curious and ambitious AI & IT Support Technician to join our IT team and help shape the future of technology at Muc-Off.
This unique role combines practical IT support with the exciting world of Artificial Intelligence. You'll keep our warehouse and office technology running smoothly while helping colleagues make the most of AI tools including ChatGPT, Copilot and Claude to work smarter, faster and more efficiently. From troubleshooting Windows /PCs, printers, Android WMS scanners and warehouse systems to testing new AI tools and improving business processes, no two days will be the same. You'll solve real-world technical challenges, support users across the business, and help identify practical ways AI can simplify everyday work and boost productivity.
Working alongside the Head of IT at our Southampton UK Distribution Centre, you'll strengthen our in-house IT capability while building valuable experience in both IT support and AI. As your skills and experience grow, you'll have the opportunity to contribute to increasingly advanced AI initiatives, with the potential to progress into an AI Engineer role.
Whether you've followed a traditional IT path or are self-taught with a passion for technology and AI, if you enjoy solving problems, helping people and finding better ways of working, we'd love to hear from you.
Key Responsibilities
AI & Innovation
You'll help shape how AI is used across Muc-Off by:
- Championing the practical adoption of AI across the business
- Supporting colleagues to get the most from AI tools such as ChatGPT, Copilot, Claude and other AI platforms
- Researching, testing and experimenting with new AI tools, features and workflows
- Identifying opportunities where AI can simplify everyday tasks, improve productivity and solve real business challenges
- Building AI assistants, AI agents, prompts and automated workflows
- Creating simple user guides and delivering AI training to help colleagues build confidence using AI safely and effectively
- Staying up to date with the latest AI developments and bringing fresh ideas into the business
IT Technical Support
Alongside helping drive AI adoption, you'll also:
- Provide friendly, hands-on IT support for our warehouse and office teams
- Troubleshoot Windows 11 PCs, laptops, printers, hardware and software issues
- Support Android WMS scanners, warehouse technology and connected devices
- Set up new starter equipment and workstations
- Troubleshoot desktop, label, USB and network printers
- Assist with basic networking, Wi-Fi and access point checks
- Maintain IT documentation, asset records and knowledge articles
- Resolve as many issues as possible in-house, escalating where appropriate
Essential Skills & Experience
We're more interested in your curiosity, enthusiasm and willingness to learn than ticking every technical box.
- A genuine passion for AI, technology and finding smarter ways of working
- Hands-on experience using AI tools such as ChatGPT, Copilot, Claude or similar, whether through work, study or personal project.
- Curiosity to explore, test and experiment with new technologies
- Strong problem-solving skills and a logical approach to troubleshooting
- Great communication skills and a passion for helping people
- Willingness to learn new technologies and continuously develop your skills
- Basic knowledge of Windows PCs and common IT hardware
- Comfortable working in both warehouse and office environment
- Willingness to support occasional access point checks at height (training provided)
Desirable Skills
These aren't essential - we'll help you learn them
- Awareness of responsible AI, data privacy or AI governance
- Experience with Android handheld scanners or warehouse technology
- Exposure to WMS, ERP or logistics systems
- Basic understanding of networking, Wi-Fi, switches and firewalls
- CompTIA A+, Network+ or similar qualifications
- Experience operating a scissor lift or cherry picker, or willingness to be trained
What we can offer:
- Competitive Salary
- 33 days holiday, inclusive of UK bank holidays which increases with length of service
- Cycle to Work Scheme
- Long Service Rewards
- Death in Service
- Medicash
- Pension contributions
- Employee Assistance Programme
- Excellent staff discount on Muc-Off products and other brands in the industry
- Social Events
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
Work Location: In person
