Retentions advisor Work, Jobs in Bordon, Ham (with Salaries)

Customer Experience Advisor
WeBuyAnyPhone.com —Fareham
- Up to £28,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Gym membership
Quick apply
10d
Trainee Complaints Handler
Kynex —Fareham
- From £25,000 a year
- Overtime
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
Payroll Officer
Proactis —Reading
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
Quick apply
4d
Telesales Account Manager - Belfast / Remote
Yell —Reading
- £29,000 a year
- Full-time
- Remote
- Sales
- Communication skills
- Employee assistance programme
- Life insurance
12d
HR Manager
KT Healthcare —Chichester
- £45,000 - £50,000 a year
- Full-time
- Management
- Data analysis skills
- Microsoft Office
Quick apply
2d
Telesales Account Manager - Belfast / Remote
Yell Ltd —Reading
- £29,000 a year
- Full-time
- Remote
- Sales
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Customer Success Account Manager
Unily —Godalming
- Full-time
- Hybrid work
- Marketing
- Microsoft Office
- Bachelor's degree
Quick apply
HR Senior People Advisor (Maternity cover)
Kreston Reeves —Horsham
- Full-time
- Hybrid work
- Travel
- Employee assistance programme
- Employee discount
Quick apply
HR Assistant
Platinum Facilities Maintenance Services —Fareham
- Up to £45,000 a year
- Full-time
- Microsoft Office
- Human resources
- Organisational skills
- Free parking
- Store discount
Quick apply
Partner
DMH Stallard —Guildford
- Hybrid work
- Business development
- IT
- Leadership
Business Development Manager (CPG/FMCG)
Circana —Bracknell
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
11d
Legal Counsel
Servers.com —Guildford
- £85,000 - £100,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Bachelor's degree
- Annual leave
Quick apply
Customer Success Manager- SEO, AIO & LLM strategies
GeoCale —Havant
- From £32,000 a year
- Full-time
- Hybrid work
- Master's degree
- Project management
- Mentoring
- Free parking
Quick apply
12d
Business Development Manager (CPG/FMCG)
Circana UK —Bracknell
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d
Senior Director, Compensation and Benefits – EMEA
Oracle —Reading
- Oracle
- English
- Master's degree
- Life insurance
12d
HR Advisor - Part Time
Motion Applied —Camberley
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Strategic Account Manager - FMCG Supply Chain
Circana —Bracknell
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Strategic Account Manager - FMCG Supply Chain
Circana UK —Bracknell
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Head of Data and AI Governance
Allianz —Guildford
- Full-time
- Hybrid work
- Financial services
- AI
- Leadership
- Employee discount
3d
Director – Project Management - Global VAT Compliance & Reporting (GVCR)
RSM UK —Reading
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Project management
13d

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retentions advisor jobs near bordon, ham

Customer Experience Advisor

WeBuyAnyPhone.com
Fareham

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
10 days ago

Benefits

Casual dress
Company events
Gym membership

Qualifications

CRM software
Customer service
Salesforce
Complaint handling
Driving
Organisational skills
Telecommunication
Customer support
Communication skills
Negotiation

Full job description

WeBuyAnyPhone.com is a tech recycling service that buys, refurbishes, and recycles pre-owned mobile phones, tablets, and wearable tech. We're seeking a Customer Experience Advisor who shares our passion for sustainability, embraces technology, and is driven to deliver great customer experiences.

Location: Whiteley, near Solent Hotel
Salary: Up to £28,000 per year (DOE)
Hours: Monday–Friday, 8:30am–5:00pm
Reports to: Customer Experience Manager

Why This Role Matters

You'll ensure every customer feels valued, understood, and treated fairly throughout their journey with us. You'll help to resolve complex issues with empathy and professionalism, and identify opportunities to improve our processes and overall customer experience. Your work will play a key role in strengthening customer relationships and improving acceptance and retention outcomes.

This is an excellent opportunity for someone who enjoys problem-solving, thrives in customer-facing environments, and wants to make a measurable impact within a growing e-commerce business. You'll also have the opportunity to boost your earnings with a monthly commission of up to £250!

What You’ll Be Doing

Managing customer enquiries across phone, email, live chat, and social media.
Taking ownership of issues through to resolution.
Handling revised offer conversations with empathy and confidence.
Retaining customers through effective objection handling.
Explaining grading decisions clearly and fairly.
Identifying customer journey improvements.
Working with internal teams to resolve issues.
Analysing customer feedback and trends.
Maintaining high service and retention standards.
Supporting the development of the retention function.

What You’ll Bring

A minimum of 1 year's recent experience within a contact centre, call centre, customer service, retention, or customer support environment.
Strong verbal and written communication skills.
Objection handling and negotiation skills.
Ability to build trust and rapport quickly.
Strong problem-solving and decision-making skills.
Ability to remain calm under pressure.
Strong organisational skills and attention to detail.

Desirable

Experience within e-commerce, telecoms, or consumer electronics.
Experience using CRM systems such as Salesforce.
Knowledge of marketplace platforms such as eBay and Amazon.
Experience driving service improvements.

What We’re Looking For in You

Customer-focused and outcome-driven.
Confident handling challenging conversations.
Empathetic but commercially aware.
Resilient and composed under pressure.
Proactive and solutions-focused.
Comfortable explaining technical information simply.
Motivated by continuous improvement.

What You’ll Gain

A direct impact on customer retention and revenue.
Valuable negotiation and communication experience.
Opportunities to shape customer experience processes.
Highly transferable customer service skills.

Additional Information

This is a full-time office-based role
DBS check required.

We are committed to an inclusive hiring process for everyone. If you require any reasonable adjustments, please let us know, and we’ll be happy to accommodate you.

WeBuyAnyPhone is part of the Ridown Group, a forward-thinking private investment company with a proven track record of building and scaling brands into multi-million-pound businesses. Take a look at our Instagram @lifeintheridowngroup to see what it's like to work in the Ridown Group!

**We are not working with third-party recruiters for this role, and any unsolicited submissions will be considered direct applications without agency involvement.

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

Casual dress
Company events
Gym membership

Ability to commute/relocate:

Fareham PO15 7FT: reliably commute or plan to relocate before starting work (required)

Application question(s):

How many years' experience do you have working in a contact centre, call centre, or multi-channel customer service environment where handling customer enquiries by phone was a key part of your role?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

retentions advisor jobs in bordon, ham

Customer Experience Advisor

Trainee Complaints Handler

Payroll Officer

Telesales Account Manager - Belfast / Remote

HR Manager

Telesales Account Manager - Belfast / Remote

Customer Success Account Manager

HR Senior People Advisor (Maternity cover)

HR Assistant

Partner

Business Development Manager (CPG/FMCG)

Legal Counsel

Customer Success Manager- SEO, AIO & LLM strategies

Business Development Manager (CPG/FMCG)

Senior Director, Compensation and Benefits – EMEA

HR Advisor - Part Time

Strategic Account Manager - FMCG Supply Chain

Strategic Account Manager - FMCG Supply Chain

Head of Data and AI Governance

Director – Project Management - Global VAT Compliance & Reporting (GVCR)

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