Local it lead Work, Jobs in Bosham, Wsx (with Salaries)

Service Desk Manager
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
4d
Local IT Lead
Medhurst —Fareham
- Full-time
- English
- Supervising experience
- Travel
Systems and Data Lead
WSCC —Chichester
- £44,075 - £47,181 a year
- Full-time
- Hybrid work
- Supervising experience
- Continuous improvement
- Team management
- Annual leave
- Employee discount
4d
Project Manager
WSCC —Chichester
- £55,057 - £58,829 a year
- Full-time
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Employee discount
8d
Senior Systems Support Analyst Team Leader
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Mentoring
Quick apply
4d
Senior Communications Officer (Adult Social Care Transformation Programme)
WSCC —Chichester
- Supervising experience
- No degree
- Communication skills
- Annual leave
- Employee discount
Head of Reception
Blossom Health —Havant
- £14.49 - £14.50 an hour
- Full-time
- Customer service
- Supervising experience
- Continuous improvement
- Free parking
- Sick pay
Quick apply
13d
WorkWell Team Manager
WSCC —Chichester
- £48,226 - £51,356 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- Computer skills
- Annual leave
- Employee discount
5h
Integration Test Lead
Leidos —Fareham
- £47,600 - £61,000 a year
- Full-time
- Hybrid work
- Java
- Organisational skills
- Linux
- Annual leave
- Work from home
11d
Clinical Engineering Administration Manager
Portsmouth Hospitals University NHS Trust —Portsmouth
- £32,073 - £39,043 a year
- Full-time
- Customer service
- Word processing
- Computer literacy
- Annual leave
Quick apply
2h
Social Care Worker
Choice Care Group —Fishbourne
- £12.80 an hour
- Weekend availability
- Medication administration
- Employee assistance programme
- Life insurance
Integration Test Engineer - ATM
Leidos —Fareham
- £36,900 - £46,100 a year
- Full-time
- Hybrid work
- Java
- Organisational skills
- Communication skills
- Annual leave
- Work from home
6d
Operations Supervisor , AM Shift
Amazon UK Services Ltd. —Bognor Regis
- Full-time
- English
- Team management
- Communication skills
ILE Engineer
Leidos —Fareham
- £29,500 - £34,700 a year
- Full-time
- Analysis skills
- Computer skills
- Communication skills
- Annual leave
- Work from home
AAS Test Engineer
Leidos —Fareham
- £36,900 - £46,100 a year
- Full-time
- Hybrid work
- Annual leave
- Work from home
13d
System Integration & Test Engineer
Leidos —Whiteley
- £47,600 - £61,000 a year
- Full-time
- Agile
- Communication skills
- Annual leave
- Work from home
Software Quality Engineer
Lockheed Martin Corporation —Havant
- £55,000 - £58,000 a year
- Full-time
- Agile
- Employee assistance programme
- Employee discount
DevOps Engineer
QinetiQ —Portsmouth
- £56,360 - £62,500 a year
- Full-time
- Computer Science
- Employee discount
13d
Curriculum & Assurance Manager
Tops Day Nurseries —Portsmouth
- £38,000 a year
- Full-time
- Microsoft Outlook
- Databases
- Administrative experience
- Employee discount
Quick apply
6d
Purchasing Manager
Wärtsilä —Havant
- Hybrid work
- Mentoring
- Training & development
- Communication skills
8d

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Service Desk Manager

Civic Recruitment Limited
Chichester

Quick apply

Job details

Full-time | Fixed term contract
4 days ago

Qualifications

Resource allocation planning
Stakeholder collaboration
Customer service
IT team management
Stakeholder liaison
Incident queue management
IT service management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
ServiceNow
Major incident coordination
Management reporting
Information technology team management
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Help desk
Analytics
Rota coordination

Full job description

7 Month Contract With A local Authority

Job Purpose

The Service Desk Manager is responsible for leading the day-to-day operation of the Technology Services Service Desk, ensuring the delivery of high-quality IT support across Level 1, Level 2, and Level 3 support teams. The role is accountable for driving service excellence, enhancing the customer experience, managing operational performance, and ensuring effective incident and service request management. Working collaboratively with technical teams, third-party suppliers, and key stakeholders, the Service Desk Manager will promote continual service improvement and support the delivery of reliable, customer-focused IT services.

Key Responsibilities

Lead and manage the day-to-day operation of the Technology Services Service Desk across L1, L2, and L3 support teams.
Ensure the delivery of high-quality, customer-focused IT support services in line with agreed service levels.
Manage service performance, monitoring key performance indicators (KPIs) and implementing improvements where required.
Oversee workforce planning, resource allocation, shift rotas, and team capacity to ensure effective service coverage.
Lead incident management and service request processes, ensuring timely resolution and escalation where appropriate.
Maintain and promote an effective knowledge management framework to support service efficiency and first-time resolution.
Work collaboratively with technical teams, resolver groups, and third-party suppliers to deliver seamless IT services.
Support the coordination and management of major incidents, ensuring effective communication and resolution.
Produce operational reports and performance metrics to support governance, decision-making, and continual service improvement.
Drive best practice and continuous improvement initiatives within an ITIL-based service management environment.
Lead, coach, and develop Service Desk staff to promote high performance and excellent customer service.

Requirements

Significant experience managing Service Desk, IT Operations, or Technical Support teams within a customer-facing environment.
Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
Proven experience managing service performance, workforce planning, incident management, service requests, and knowledge management.
Good understanding of ITIL principles and experience working within an ITIL-based service management environment.
Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent.
Strong analytical, organisational, and problem-solving skills.
Excellent communication and stakeholder management skills, with the ability to build effective working relationships.
Ability to prioritise workloads and manage multiple operational demands in a fast-paced environment.

Additional Information

Hours per week: Full-time
Location: Chichester (Power Place). Hybrid working available following initial training period, with office attendance required five days per week during onboarding.
Bi-Weekly Payments

Quick apply

Refine Your Search

local it lead jobs in bosham, wsx

Service Desk Manager

Local IT Lead

Systems and Data Lead

Project Manager

Senior Systems Support Analyst Team Leader

Senior Communications Officer (Adult Social Care Transformation Programme)

Head of Reception

WorkWell Team Manager

Integration Test Lead

Clinical Engineering Administration Manager

Social Care Worker

Integration Test Engineer - ATM

Operations Supervisor , AM Shift

ILE Engineer

AAS Test Engineer

System Integration & Test Engineer

Software Quality Engineer

DevOps Engineer

Curriculum & Assurance Manager

Purchasing Manager

I want to receive the latest job alerts for local it lead in bosham, wsx

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