Regional Assistant Front Office Manager
The Queens hotel & Spa —Bournemouth
- £28,000 a year
- Full-time
- Hotel
Quick apply
8h
Office Manager
Heritage Investments —Christchurch
- £25,000 - £26,500 a year
- Full-time
- Microsoft Office
- Accounting
- Front desk
- Health & wellbeing programme
- Referral programme
Quick apply
2d
Office Manager
Bournemouth Heart Club —Bournemouth
- From £25,000 a year
- Full-time
- Management
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Reception Manager
THE PIG on the Beach —Studland
- Up to £30,500 a year
- Full-time
- Hotel
- Front desk
- Restaurant
- Employee discount
Quick apply
4d
Regional Night Manager
The Queens hotel & Spa —Bournemouth
- £29,000 a year
- Full-time
- Hotel
- Life insurance
Quick apply
Guest Services Manager
Eclipse Hotels Group —Poole
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
Office Manager
Forestry Commission —Lyndhurst
- £33,854 a year
- Full-time
- Microsoft Office
- Administrative experience
- Presentation skills
Mobile Senior Administrator
Colten Care —Sturminster Newton
- £13.79 - £15.29 an hour
- Weekend availability
- Nursing home
- Customer service
- Microsoft Office
Bar Supervisor
ESS Compass —Blandford Forum
- £13.26 an hour
- Bar
- Customer service
- Organisational skills
Operational Support Coordinator
Warner Leisure Hotels —Yarmouth
- £27,000 - £31,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Assistant Manager
JRK Restaurants —Southampton
- Full-time
- Management
- Travel
- Food service
- Annual leave
Quick apply
Receptionist / Administrator – Full Time, All Year Round
Dorset Centre of Excellence —Shaftesbury
- £25,989 - £26,824 a year
- Full-time
- Microsoft Word
- Customer service
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
6d
Assistant Head Receptionist
The NICI Lymington —Lymington
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee discount
Quick apply
10d
Catering Supervisor
ESS Compass —Bovington Camp
- £13.26 an hour
- Full-time
- Customer service
- Organisational skills
- Communication skills
5d
Supervisor 29th May
JRK Restaurants —Southampton
- £13 an hour
- Full-time
- Management
- Travel
- Food service
Quick apply
10d

Other jobs to consider

Find your next job by exploring related positions.

People & Culture Administrator
Tops Day Nurseries —Bournemouth
The role combines people administration, colleague communications, internal and social media communications, event coordination, recognition and service awards…
£12.22 - £13.56 an hour
Quick apply
5d
Postperson with Driving
Royal Mail Group —Bournemouth
For bringing your best and serving our customers with pride, you can expect to receive: Has a full UK manual driving licence with no more than 6 penalty points.

I want to receive the latest job alerts for front office manager in bournemouth, dor

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Regional Assistant Front Office Manager

The Queens hotel & Spa
Bournemouth

Quick apply

Job details

Full-time
£28,000 a year
8 hours ago

Full job description

Job Advert

Every team member at The Queens Hotel & Spa is expected to provide warm, efficient, and personalised service that ensures guest comfort and satisfaction. Excellence comes from going the extra mile, working as a team, and supporting all departments. All staff should demonstrate the Evolve Values be empathetic, share our vision, look for opportunities, love where your work, master the art of versatility and inject some energy.

Purpose of the Role

To manage the front office team and operations to ensure that a warm welcome and efficient service is delivered to all guests, ensuring their comfort and satisfaction throughout their stay. The Regional Assistant Front Office Manager plays a key role in training and Managing the team, ensuring a seamless check-in/check-out experience, assisting with guest needs, and upholding the highest standards of The Queens Hotel & Spa.

Key Responsibilities

Oversee the daily reception activities, ensuring efficient check-in and check-out procedures and maintaining a welcome and professional environment.
Supervise and support the reception team in delivering outstanding guest service.
Act as the first point of contact for guest complaints, taking ownership and resolving issues effectively.
Maintain accurate records and update guest information as required.
Promote the hotel’s services and upsell where appropriate.
Communicate guest feedback and requests to relevant departments.
Handle phone calls from prospective customers and guests.
Preparing room bills and ensuring prompt payments.
Uphold high standards of presentation, cleanliness, and professionalism.
Monitor team performance, ensure procedures are followed, and provide on-the-job coaching.
Motivate and support the team to meet service and performance goals.
Support the Front Office Manager with training, and departmental targets.
Lead by example in upholding company presentation and service standards.
Support colleagues and other departments as needed.
Attend mandatory training and contribute to team meetings.

Guest Experience

Acknowledge all guests appropriately and use names where known.
Take responsibility for resolving guest concerns and ensuring satisfaction.
Always maintain a positive and helpful attitude and promote this with the front office team.
Respect the guest presence when interacting with other colleagues.
Follow The Queen Hotel Brand Standards.
Respect the guest presence when interacting with other colleagues
Encourage the team to recognise and respond to individual guest needs.

Compliance & Security

Report maintenance and safety issues promptly.
Ensure that all team members follow procedures for lost property, chemical handling, and fire safety.
Ensure the security of guests and hotel property is always maintained.
Report any inappropriate and untoward behaviour in both guests and employees.
Ensure all data is handled in line with GDPR and brand policies.

Team & Business Support

Be fully aware of rates and room sales in line with budget.
Promote all hotel activities wherever possible.
Monitor the movement and use of petty cash and ensuring it is being used for the correct purposes.
Be flexible with shifts to meet business needs.
Work collaboratively with colleagues across departments.
Provide cover for the Front Office Manager when required.
Support hotel operations by assisting in other areas when required.
Attend team meetings and contribute when applicable.
Participate in training courses that are provided and attend any mandatory company courses.

Quick apply

Refine Your Search

front office manager jobs in bournemouth, dor

Regional Assistant Front Office Manager

Office Manager

Office Manager

Reception Manager

Regional Night Manager

Guest Services Manager

Office Manager

Mobile Senior Administrator

Bar Supervisor

Operational Support Coordinator

Assistant Manager

Receptionist / Administrator – Full Time, All Year Round

Assistant Head Receptionist

Catering Supervisor

Supervisor 29th May

Other jobs to consider

I want to receive the latest job alerts for front office manager in bournemouth, dor

Explore jobs in more locations

Purpose of the Role

Jobseeker tools

Employer Tools

Browse

Stay Connected