We are excited to announce a wonderful opportunity for an organised, self-motivated individual to join LV= as a Life Underwriter.
As a leading UK life and pensions mutual insurer with a proud history dating back to 1843, we exist to help people live financially confident lives – protecting their income while they work and maximising it when they stop. Today, over one million members and customers trust us to look after their futures, families and finances. Joining us means becoming part of a team that puts our members, customers and advisers at the heart of everything we do. We’re committed to creating an inclusive culture where colleagues can thrive.
We are proud to have built a workplace where our colleagues feel welcomed, respected, supported and valued – reflected in our recognition as one of the Financial Times UK’s Best Employers in 2025 and 2026. We celebrate individuality and believe our differences make us stronger, so bring your true self and help shape the future of LV=.
Within this unique, crucial role, you’ll efficiently underwrite new business applications for life, critical illness and income protection insurance, based on risk factors presented.
You will make fair, balanced decisions using relevant evidence, and by gathering further information for clarity where required.
The role is based at our Exeter office, however we are happy to accept applications from candidates who live in other areas of the UK, as you can work predominately from home – we're more than happy to discuss how this works.
About You
Our ideal candidate will…
- Have excellent underwriting skills, with a good understanding of life and income protection products.
- Demonstrate good proof-reading skills, with a keen eye for detail.
- Be an efficient decision-maker, with an understanding of when it'd be necessary to consult senior colleagues.
- Have a passion for delivering excellent customer experiences, and strive to continually improve.
- Showcase strong administration and organisational skills.
- Maintain some awareness of the wider market and competitor products.
- Efficiently use Microsoft Office programmes such as Word, Excel, PowerPoint and Outlook.
- Be an excellent communicator, able to deliver information clearly, and with patience and empathy.
- Independently manage workload, while supporting colleagues and the wider team in achieving mutual goals.
Key Responsibilities
- Assessing new business applications and making underwriting decisions within risk appetite and underwriting philosophy.
- Making fair, balanced decisions using appropriate evidence.
- Providing clear, robust justification of decisions, and referring cases to third parties where necessary.
- Building and maintaining strong relationships with colleagues, customers and intermediaries.
- Contributing ideas for continuous process improvement, aiding the resourcing of the department, and enabling KPI’s to be met.
- Working on some projects and testing, where required.
- Acting as a representative on projects, including product initiatives and service improvements.
Rewards & Benefits
This role is a Band B in the LV= salary structure.
Please note all salary sacrifice benefits are subject to National Minimum Wage requirements i.e. you are unable to select any benefits that would reduce your base pay below the minimum wage threshold.
At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers.
We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes:
- 26 days' holiday – increasing after two years of service to 28 days
- The opportunity to buy or sell up to five days of holiday
- An annual bonus scheme based on company and personal performance
- Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance
- Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements)
- Group Life Assurance of four times your basic pay to your dependents (you’ll have the option to increase this to 8 x cover)
- Group Income Protection, if you enroll into the pension scheme and reach 5 years of service
- Employee Assistance Programme (EAP) service for support when you need it
- Virtual GP service
- Shared parental leave
- Up to 20% discount on our life products for you and your immediate family.
We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.
We’re also open to conversations about flexible working as part of your application - if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered. Go on, bring your true self to LV=.
