We have a brilliant opportunity for an organised, self-motivated individual to join our team as a Pre-Application Equity Release Underwriting Assistant.
As a leading UK life and pensions mutual insurer with a proud history dating back to 1843, we exist to help people live financially confident lives – protecting their income while they work and maximising it when they stop. Today, over one million members and customers trust us to look after their futures, families and finances.
Joining us means becoming part of a team that puts our members, customers and advisers at the heart of everything we do.
We’re committed to creating an inclusive culture where colleagues can thrive. We are proud to have built a workplace where our colleagues feel welcomed, respected, supported and valued – reflected in our recognition as one of the Financial Times UK’s Best Employers in 2025 and 2026.
We celebrate individuality and believe our differences make us stronger, so bring your true self and help shape the future of LV=.
Within the role, you’ll manage your workload effectively to meet targets, respond in a timely manner to adviser queries received via phone and webchat, and continuously maintain current knowledge of equity release criteria in a rapidly changing market, allowing you to make timely and accurate decisions.
This is a permanent role, based at our Hitchin office, offered on a hybrid working model in line with business requirements.
Key Accountabilities
Within this role, you will…
- Monitor team and individual mailboxes, ensuring emails are reviewed and responded to promptly.
- Respond to adviser queries via webchat, providing accurate and up-to-date information.
- Maintain current knowledge of equity release criteria and developments within a rapidly changing market.
- Handle adviser calls professionally, providing clear and accurate information.
- Make prompt and accurate decisions on whether a case meets the relevant acceptance criteria, providing clear justification for each outcome.
- Review documents and data efficiently, identifying key information while maintaining close attention to detail.
- Maintain high standards of confidentiality, attention to detail and data accuracy.
- Communicate clearly and effectively with colleagues, stakeholders and teams across the organisation.
- Provide support to colleagues where required.
About You
Our ideal candidate will have…
- Excellent written and verbal communication skills, with the ability to build effective working relationships.
- The ability to work accurately in a fast-paced, changing environment and meet tight deadlines.
- Strong organisational and administrative skills, with the ability to plan, manage and prioritise your workload in response to customer needs.
- The ability to manage complex cases independently while supporting the team to achieve key targets.
- A proactive approach to anticipating and responding to the evolving needs of the business and industry.
- The confidence to make sound, pragmatic decisions on individual cases in line with regulatory requirements and LV= values.
- Strong numeracy and literacy skills, with excellent attention to detail.
- Working knowledge of Microsoft Word, Excel and Outlook.
Rewards & Benefits
At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers and we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work, including:
- 26 days' holiday – which increases after two years’ service to 28 days (adjusted for your shorter contracts)
- The opportunity to buy or sell up to five days’ holiday
- An annual bonus scheme based on company and personal performance
- Cycle to work scheme
- A competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% - subject to National Minimum Wage requirements
- You’ll receive up to 20% discount on our life products for you and your immediate family
- Free parking is available on-site, offered on a first come first served basis
- Free tea and coffee-making facilities are also available in the office, including dairy and dairy-free milk
- Access to on-site Mental Health first aiders and our free, 24-hour employee EAP helpline
Please note all salary sacrifice benefits are subject to National Minimum Wage requirements i.e. you are unable to select any benefits that would reduce your base pay below the minimum wage threshold.
We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.
If you are offered this role as an internal secondment, please note your base band benefits will not change during the secondment.
Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.
