Customer support & client services managers Work, Jobs in Bournemouth, Eng (with Salaries)

Customer Success Operations Manager
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Annual leave
- Employee assistance programme
Call Centre Supervisor
Churchill Retirement PLC —Ringwood
- Overtime
- English
- Analysis skills
- Supervising experience
- Annual leave
- Employee assistance programme
Telemarketing Team Leader
Astute —Bournemouth
- Time management
- Analytics
Operations Manager
Churchill Retirement PLC —Ringwood
- Training & development
- Time management
- Annual leave
- Employee assistance programme
Customer Service & Experience Team Leader
Fexco Property Services —Salisbury
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
Quick apply
Sales Centre Manager
Bidfood —Salisbury
- £47,500 a year
- Training & development
- Communication skills
- Employee discount
Quick apply
Office Supervisor
apetito —Blandford Forum
- £14.94 an hour
- Full-time
- CRM software
- English
- Training & development
- Employee discount
6d
Key Accounts Strategy Manager
Nucleus Financial Group —Salisbury
- Writing skills
- Analysis skills
- Continuous improvement
- Annual leave
9d

Other jobs to consider

Find your next job by exploring related positions.

Scheduler/Administrator
Elite South Ltd —Southbourne
Liaising with clients, residents and customers regarding appointments, works and progress updates. Strong written communication skills and a professional…
From £12.71 an hour
Quick apply
10d
Stocktaker - Bournemouth
nGeneration —Bournemouth
Travel around your designated area is essential as part of this role, and you must have access to your own vehicle.
£26,500 - £28,500 a year
Quick apply

I want to receive the latest job alerts for customer support & client services managers in bournemouth, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support & client services managers jobs near bournemouth, eng

Customer Success Operations Manager

Nourish Care
Bournemouth

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time
Referral programme

Qualifications

Dashboard visualisation
Stakeholder collaboration
Stakeholder liaison
Data analysis skills
Process improvement
Customer segmentation
Analysis skills
Management reporting
Audience segmentation
Requirements gathering

Full job description

Job Title: Customer Success Operations Manager

Reporting To: Head of Revenue Operations

Location: Remote/Hybrid to Bournemouth

Job Type: Full Time 37.5 hours a week

Our Purpose

Nourish Care provides a digital solution to the health and social care sector which improves the process of recording, analysing, and sharing of information. We seek to enhance and simplify care in equal measures; To harness the power of care management software to improve the lives of people who need care and those who provide it.

We are in the midst of one of the most exciting times in our history and while we are the current market leader in the sector, we will not be complacent. We are dedicated to our purpose of a better life for everyone. We continue to revolutionise the care sector and our incredible employees are what make this possible.

About the Job

We’re hiring a Customer Success Operations Manager to take ownership of how we define, measure and operationalise customer health at Nourish.

This is a hands-on transformation role for someone who can design and implement a data-led model that replaces subjective views of customer relationships with clear, measurable signals. You will enable the business to move from fragmented, reactive insight to a consistent, scalable and trusted approach to managing customers.

Today, customer insight exists but is not consistently defined or operationalised. Customer health is interpreted differently across teams and too much relies on individual judgement rather than systems and data.

You will change that.

You will bring together signals such as product usage, engagement, NPS, support metrics, debt, pipeline and expansion opportunities to define what “good” looks like for customer health. You will then embed this into systems, workflows and day-to-day operations so it becomes how the Customer Success function runs.

This is not a customer support role. It is a build and implementation role for someone who has worked in a scaling SaaS environment and has set up the systems, processes and automations that enable Customer Success teams to perform at scale.

The role & responsibilities

Operational Excellence

Define and implement a clear, data-led customer health model, bringing together signals such as usage, engagement, NPS, support metrics, debt and commercial opportunity

Own CX and CS KPI strategy, ensuring metrics are meaningful, aligned and drive the right behaviours

Design and build reporting frameworks and dashboards that are trusted and actively used by leadership

Configure and optimise systems and workflows across CRM, Customer Success platforms and automation tools

Implement automations and processes that reduce manual work and improve consistency across the customer lifecycle

Enable segmentation strategies so customers are managed with the right level of attention at the right time

Business Partnering

Partner closely with Customer Success leadership to improve visibility of risk, retention and expansion opportunities

Act as a trusted partner to senior stakeholders, bringing structure to ambiguous problems and aligning teams on how customer performance is measured

Work cross-functionally to ensure customer insight reflects the full lifecycle, including product, support and commercial signals

Data Analysis & Insights

Translate complex data into clear, actionable insight that drives better decisions and outcomes

Establish a single, trusted view of customer performance, risk and opportunity

Improve visibility into churn risk, expansion potential and customer engagement

Reduce reliance on subjective judgement and manual reporting through better data and systems

Customer Success Systems & Governance

Improve data quality, governance and system reliability to build confidence across the business

Ensure tools and platforms are configured to support scalable, proactive Customer Success operations

Embed health scoring, reporting and segmentation into systems and workflows

Training & Enablement

Support adoption of new frameworks, tools and processes across Customer Success

Enable teams to operate more proactively through better visibility and understanding of customer health

Create clarity and consistency in how data and systems are used across the function

Qualifications and experience

Experience in a SaaS or technology business, supporting a scaling Customer Success function is required.

Proven experience defining and implementing customer health models and KPI frameworks

Hands-on experience configuring systems and workflows (e.g. Salesforce, Gainsight, HubSpot or similar)

Experience building automations (e.g. Zapier, Workato or equivalent) to improve operational efficiency

Strong analytical capability, with the ability to combine multiple data signals into meaningful insight

A track record of improving processes and implementing scalable solutions, not just reporting on them

Strong stakeholder management skills, with the ability to gather requirements and bring people with you

A delivery mindset, someone who executes and implements, not just designs.

Someone who has implemented customer success transformation within a scaling SaaS technology business.

Nourish Benefits:

25 days basic annual leave, plus Bank Holidays
In addition, we offer incremental leave benefit of 1 extra day for each completed year of service, up to a maximum of 5 additional days. This means long standing employees can enjoy up to 30 days of annual leave per year, plus bank holidays.
Extra paid day off for your birthday
Paid days off for volunteering opportunities
Private Medical Insurance
Pension
Referral Bonus
Health and Wellbeing platform including access to 24/7 GP & 24/7 EAP
Counselling and support
Variable impact workouts.
Wellbeing videos including prompts for healthy behaviours
Wellbeing, care and compassion leave policies
Cycle to Work Scheme
Career Development opportunities and regular reviews
Recognition and Rewards
Social Events throughout the year

All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service check, references and receipt of the appropriate Right to Work documents.

Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities and styles.

The different skills, experiences and backgrounds our employees bring to their roles creates a diverse and makes Nourish a special place to work

Apply Now

Refine Your Search

customer support & client services managers jobs in bournemouth, eng

Customer Success Operations Manager

Call Centre Supervisor

Telemarketing Team Leader

Operations Manager

Customer Service & Experience Team Leader

Sales Centre Manager

Office Supervisor

Key Accounts Strategy Manager

Other jobs to consider

I want to receive the latest job alerts for customer support & client services managers in bournemouth, eng

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected