About Us
James Fisher Medical Centre is a busy General Practice located in a residential area of Bournemouth. We provide primary care services to 12,500 patients and employ over 50 hard working colleagues, both clinical and administrative.
The Role
We are seeking a Bank Medical Secretary on a zero hours contract to work as and when required, to be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.
Duties will include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies. Furthermore, you will support the administration and receptionist teams as required. The post-holder will be an integral part of the general practice team.
There will be an induction and training period where regular hours will be offered (to be discussed and agreed). Following that, you will offered work on an ad-hoc basis to cover periods of staff absence or times of high volume of work.
The salary is £13.50 per hour (to be reviewed following a successful probationary period).
Closing Date: 1 September 2026
Job Responsibilities
· Type letters, reports and associated documentation as required and within the specified timescales as appropriate for the referral
· Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
· Manage all enquiries in an effective manner
· Maintain an accurate referrals database
· Action all incoming email within a timely manner
· Process recall letters and other correspondence as requested
· Scan documentation and attach scanned documents to patients’ healthcare records
· Accurately input and code SNOMED CT data on the referral system
· Process referrals using the electronic referral system (ERS)
· Answer phone calls, transferring calls or dealing with the caller’s request appropriately
· Manage all administrative queries as necessary
· Support all clinical staff with general administrative tasks as requested
· Maintain a clean, tidy, effective working area at all times
· Be an integral part of the general practice team
· Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
· Undertake all mandatory training and induction programmes
· Contribute to and embrace the spectrum of clinical governance
· Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Qualifications
A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above
Typing qualification, i.e., OCR or RSA Diploma - Desirable
NVQ Level 2 in Health and Social Care - Desirable
Level 3 in Medical Terminology – Desirable
Experience
Experience of working with the general public
Experience of administrative duties
Experience of working in a healthcare setting
Experience of working in a healthcare setting as a medical secretary - Desirable
Knowledge and Skills
Excellent communication skills and effective in communicating and understanding patient needs
Competent in the use of MS Office and Outlook - Desirable
Problem solver with the ability to process information accurately and effectively, interpreting data as required
Ability to use own initiative, discretion, and sensitivity
Understanding of clinical coding - Desirable
Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
Ability to work as a team member and autonomously
Sensitive and empathetic in distressing situations
Excellent organisational skills
Clinical IT system user skills and the ability to record accurate notes
Ability to effectively utilise resources
Punctual and committed to supporting the team effort
High levels of integrity and loyalty
Clear, polite telephone manner
Flexible and cooperative
Motivated
Understanding of safeguarding adults and children
Chaperone procedure – Desirable
Demonstrate personal accountability, emotional resilience and ability to work well under pressure – Desirable
Knowledge of and ability to work to key policies and procedures
Disclosure Barring Service (DBS) check
Pay: £13.50 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
