Training manager Work, Jobs in Bournemouth (with Salaries)

Customer Experience Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Data analysis skills
- Project management
Quick apply
Training and Technical Performance Lead
Maritime and Coastguard Agency —Southampton
- £44,241 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
13d
Training Programme Director for ACCS
NHS England —Southampton
- £10,000 a year
- Part-time
- Training & development
- Leadership
- Communication skills
- Annual leave
13d
Training Programme Director - Clinical Oncology
NHS England —Southampton
- £3,750 a year
- Part-time
- Training & development
- Leadership
- Communication skills
- Annual leave
13d
Head Chef In Training
Harvester - Spyglass —Weymouth
- Up to £39,000 a year
- Full-time
- Inventory control
- Sales
- Team management
- Annual leave
- Employee discount
Quick apply

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Training and Technical Performance Lead
Maritime and Coastguard Agency —Southampton
Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or…
£44,241 a year
13d
Project Manager
Draken —Bournemouth
Ability to communicate effectively with technical teams, senior stakeholders, and customers. Maintain effective communication with customers, suppliers, and…

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Customer Experience Training and Quality Manager

Fexco Property Services
Salisbury

Quick apply

Job details

Full-time

Qualifications

Facilitation
Customer service
Stakeholder liaison
Coaching
Data analysis skills
Change management
Project management
Quality assurance
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Staff training
Organisational skills
Change leadership
Management reporting
LMS
Training & development
Cross-functional collaboration
Quality management system (QMS) implementation
Learning and development experience
Communication skills
Internal quality assurance
Cross-functional communication
Stakeholder management

Full job description

Job Advert

Job Title: Customer Experience Training & Quality Manager

Location: Salisbury / Hybrid

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this Role:

The Customer Service & Experience Training and Quality Manager is responsible for developing and leading the functions training, coaching and quality assurance framework to ensure the delivery of outstanding and consistent customer experiences across all customer contact channels. The role will drive excellence by designing and implementing effective learning programmes, quality monitoring processes and performance improvement initiatives that support colleagues to consistently meet customer expectations, regulatory requirements and organisational standards. Working closely with operational leaders this role will use insight, quality outcomes and customer feedback to identify development needs, improve performance and foster a culture of continuous learning and improvement .

Main Duties and Objectives:

Design, implement, and maintain a comprehensive onboarding and continuous training programme for contact centre advisors
Develop property management specific training modules (e.g., tenancy queries, maintenance issues, compliance obligations, landlord/tenant communication
Deliver engaging training sessions across multiple channels (classroom, virtual, e-learning)
Conduct training needs analyses and create development plans aligned with business priorities
Support team leaders with coaching frameworks to reinforce training across the team
Design and manage a robust quality assurance (QA) framework for all customer interactions (calls, emails, webchat)
Define quality standards aligned with regulatory requirements, company policies, and service expectations
Conduct regular quality audits and ensure consistent calibration across leadership teams.
Provide structured feedback and reporting to drive performance improvement.
Ensure adherence to relevant property management regulations and customer service compliance standards.
Use data insights to identify trends, knowledge gaps, and performance issues.
Partner with operational leaders to implement targeted improvement plans.
Develop and track KPIs relating to training effectiveness and quality outcomes.
Lead initiatives to improve customer satisfaction (CSAT), first contact resolution, and service quality.
Work closely with Operations, HR, Compliance, and Property Management teams to align training and QA strategies.
Support change initiatives, including system updates, process changes, and new service implementations.

Essential Skills:

Proven experience in a Training and/or Quality role within a contact centre environment.
Strong understanding of QA frameworks, coaching techniques, and learning design.
Excellent communication, facilitation, and stakeholder management skills.
Analytical mindset with the ability to interpret data and drive actionable insights.
Experience working with contact centre technologies and performance tools.
Customer first mindset

Attention to detail and quality standards
Strong organisational and project management skills
Ability to influence and drive change
Problem-solving and continuous improvement orientation

Desirable Skills:

Knowledge of UK property regulations (e.g., tenancy law, maintenance responsibilities).
Experience implementing or managing learning management systems (LMS).
Experience leading small teams or influencing cross-functional stakeholders.

Success Measures:

Improvement in QA scores across all channels
Increased advisor competency and reduced onboarding time
Positive trends in customer satisfaction (CSAT/NPS)
Reduced complaints and compliance breaches
Measurable impact of training on operational KPIs

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

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training manager jobs in bournemouth

Customer Experience Training and Quality Manager

Training and Technical Performance Lead

Training Programme Director for ACCS

Training Programme Director - Clinical Oncology

Head Chef In Training

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