Service desk team leader Work, Jobs in Bow, Gtl (with Salaries)

Service Desk Analyst
JCDecaux —London
- Full-time
- Customer service
- English
- Windows
2nd Line Service Desk Analyst
Hill Dickinson LLP —London
- Full-time
- Customer service
- Microsoft Office
- IT
1d
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Technical Operations Team Leader
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- IT
- Annual leave
- Employee assistance programme
Administrator - Desk Side Services
HCLTech —Basildon
- £24,420 - £34,000 a year
- Windows
- Organisational skills
- In-person
Quick apply
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
EUC Engineer
CGI —London
- Full-time
- Customer service
- Windows
- IT
Quick apply
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Annual leave
- Gym membership
Quick apply
IT Support Technician
The Granite Group —Sevenoaks
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- In-person
- Flexible schedule
Quick apply
14d
IT Service Desk Lead
Samiro Search —London
- From £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Mentoring
Quick apply
2d
IT Support Technician (Junior)
Proper Snacks —London
- Full-time
- Travel
- IT
- In-person
Quick apply
Managed Services - First Line Support Team Lead
HSO Group B.V. —London
- Weekend availability
- Azure
- Customer service
- Organisational skills
Quick apply
8d
TechHub Support Analyst
Ofcom —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Azure
4d
Technology Support II
JPMorganChase —London
- Full-time
- Communication skills
13d
Application Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Customer service
- Hotel
- Communication skills
2nd Line Team Lead
Hachette UK —London
- Up to £45,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Annual leave
- Employee discount
13d
IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
9d
1st Line IT Support Analyst FTC
Achieve together —Oxshott
- £28,325 a year
- Azure
- Customer service
- Windows
- Employee discount
Quick apply
IT Support Engineer
Opus 2 —London
- £26,000 - £30,000 a year
- Full-time
- Azure
- Microsoft Office
- AWS
- Employee assistance programme
Quick apply

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Service Desk Analyst

JCDecaux -
London

Apply Now

Job details

Full-time

Qualifications

Microsoft Windows Server
French
MCSA
Customer service
CCNA
English
Windows
Technical support
Microsoft Office
MTA
Organisational skills
Mac OS
MobileIron
Communication skills
PowerShell
Active Directory

Full job description

Purpose & Impact

Within JCDecaux UK the role of Service Desk Analyst (SDAN) provides both 1st and 2nd line hardware and software customer focused support to end users at all levels of the organisation. The position sits within the Service Desk team, part of the Service Delivery function and, reports to the Service Desk Team Leader (SDTL).

JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of SDAN is crucial to both the department and wider company’s success.

What you'll be doing...

Technical

Understanding and experience of using the following technologies:

Client Operating systems (Windows 10, Mac OSX, etc)
Server Operating system (Windows Server 2008, 2012, 2016 & 2019)
Application deployment, configuration and support
Mobile device management (Meraki, Mobile Iron, etc)
Helpdesk systems (JitBit, Zendesk, etc)
End user desktop equipment (desktop PCs, laptops and accessories)
Microsoft Office applications (Office365)
Printer and multifunction device management
Active Directory for user management
Telephony Platforms (ShoreTel, Mitel, Cisco, etc)
Scripting (Powershell, etc)

Qualifications

Educated in an IT related field or strong breadth and depth of relevant industry experience in a technical support position
Microsoft MTA/MCSA (desired but not essential)
Working towards CMNO, CCNA or equivalent

A little bit about you...

Personal

Ability to listen, adapt and make suggestions
Excellent customer service skills
Languages: Fluency in English, French desirable
Highly motivated and service orientated
Strong organisational skills and attention to detail
Strong communication skills (written and oral)
Excellent analysis, testing and troubleshooting skills
Ability to rapidly identify faults and resolve issues

A little bit more about us...

We believe in building a diverse and inclusive culture and positive employee experience.
We are One Team, more than just ourselves.
We are customer first, we understand, and help solve our customers’ problems.
We Test & Learn, we are empowered to learn and grow, unafraid of change.
We choose to care, we are committed to doing the right thing, the right way.

It’s really important to us that we give as much to our colleagues as they give to us.

Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.

We believe that diversity of thought, experience and background provides the platform for great creativity,

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

About our recruitment process….

1. You find or get sent this job advert, read it, and feel like you’re you’d be a great addition to the JCD family.

2. You send in your application to let us know you’re interested.

3. We see your application, get excited, and give you a call.

4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.

5. You’ll begin your journey with us, we're excited to support and develop you throughout your career.

Apply Now

Refine Your Search

service desk team leader jobs in bow, gtl

Service Desk Analyst

2nd Line Service Desk Analyst

Service Desk Technician - 6 Month FTC

Technical Operations Team Leader

Administrator - Desk Side Services

IT Service Desk Manager

EUC Engineer

IT 1st Line Support Engineer

Service Desk Engineer (Field)

IT Support Technician

IT Service Desk Lead

IT Support Technician (Junior)

Managed Services - First Line Support Team Lead

TechHub Support Analyst

Technology Support II

Application Support Specialist

2nd Line Team Lead

IT Support Team Leader

1st Line IT Support Analyst FTC

IT Support Engineer

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